Home care agency · Chippenham
United Response - Wiltshire DCA
Illustrative photo, not of United Response - Wiltshire DCA- Address
- 4 Avon Reach, Monkton Hill, Chippenham, SN15 1EE
- Run by
- United Response (37 services)
- Service
- Home care agency
- Registered with CQC
- December 2010 (15 years)
- Part of
- United Response
- Registered manager
- *
- Company check
- Active, trading since 1973 (53 years), accounts up to date (Companies House 01133776)
- Last CQC check
- 27 Jun 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care
Read the full CQC inspection report · CQC location ID 1-123018440
About this agency
Registered with CQC as a home care agency, United Response - Wiltshire DCA is based in Chippenham, run by United Response. Its registered specialisms include learning disabilities.
Its latest CQC rating is Good overall (June 2023). It is one of 30 CQC-registered home care agencies that have an office within 7 miles of Chippenham; 19 of those are rated Good or Outstanding.
Budgeting for this agency
We estimate visits from United Response - Wiltshire DCA at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Wiltshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Ownership and company checks
United Response - Wiltshire DCA is run by United Response (company 01133776), incorporated in 1973, 37 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 13 active directors and there is no insolvency history.
United Response runs 37 CQC-registered services across 19 council areas; 35 of the 37 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.
2 of its services are in Wiltshire.
It trades under the United Response brand, which covers 37 services run by 1 registered provider.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Radfield Home Care Chippenham & North Wiltshire, under 0.5 miles away.
6 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Chippenham Monkton ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Inspection findings in brief
- ight Support Risk assessments were completed to support people to be as independent as possible.
- Staff demonstrated a good understanding of risk management plans and the actions they needed to take to support people to stay safe.
- People were supported to safely take any medicines they were prescribed.
- The support people needed was regularly reviewed to ensure people were as independent as possible.
Inspected 25 May 2023; report published 27 June 2023; supporting 12 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
How its rating has changed
- May 2015
- Nov 2017
- Jun 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest.
CQC documents
- CQC inspection report 27 June 2023
- CQC inspection report 17 November 2017
- CQC inspection report 26 May 2015
- Inspection report 23 July 2014
- Inspection report 27 September 2013
- Inspection report 15 February 2013
Area and map
- Ward
- Chippenham Monkton
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Chippenham
- Local NHS (ICB)
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in SN15 (17)
View on OpenStreetMap · Get directions · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
History with CQC
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2015–2023), starting at Good and staying Good every time.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 6, with the most recent dated 27 June 2023.
What the ratings tell you
United Response - Wiltshire DCA has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.
How CQC rated each area
- Safe96 of 110 in Wiltshire
- Effective102 of 110 in Wiltshire
- Caring103 of 110 in Wiltshire
- Responsive104 of 110 in Wiltshire
- Well-led97 of 110 in Wiltshire
As rated by CQC, published 27 June 2023. Under each rating: how many agencies in Wiltshire share it.
Needs it is registered to meet
Specialisms as registered with CQC.
Family reviews
Nobody has reviewed United Response - Wiltshire DCA here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
United Response - Wiltshire DCA in local context
- Rated Good. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (June 2023) is more recent than 54% of agency ratings in Wiltshire.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 1 specialisms with CQC; the typical agency in Wiltshire lists 6.
Based on the CQC register for Wiltshire as at Oct 2026.
Also nearby
Guides for families
Recently rated home care agencies near Chippenham
- Radfield Home Care Chippenham & North WiltshireJan 2025 · under 0.5 miles
- Wiltshire BaseFeb 2026 · under 0.5 miles
- Mabikacare LimitedJan 2025 · under 0.5 miles
Questions about United Response - Wiltshire DCA
- How much does United Response - Wiltshire DCA charge?
- United Response - Wiltshire DCA's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How is United Response - Wiltshire DCA rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What type of care does United Response - Wiltshire DCA provide?
- Its CQC registration covers homecare agencies. Ask United Response - Wiltshire DCA how it would adapt if needs increase.
- Who is the registered provider for United Response - Wiltshire DCA?
- On CQC's register the provider is United Response.
- Does United Response - Wiltshire DCA support people with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- When did CQC last rate United Response - Wiltshire DCA?
- The latest rating is dated 27 June 2023, 3 years ago; ask whether there have been changes since.
- Where is United Response - Wiltshire DCA based?
- 4 Avon Reach, Monkton Hill, Chippenham, SN15 1EE is the agency's office; check it serves your postcode.
- Is United Response - Wiltshire DCA registered with CQC?
- United Response - Wiltshire DCA is on the CQC register as a home care agency (ID 1-123018440) and was rated Good overall in June 2023.
Look further afield
In Wiltshire
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.