Home care agency · Chippenham
Wiltshire Base
Illustrative photo, not of Wiltshire Base- Address
- Room 10, Station Hill House, Station Hill, Chippenham, SN15 1EQ
- Run by
- Wawcare Support Ltd (2 services)
- Service
- Home care agency
- Registered with CQC
- January 2024 (2 years)
- Registered manager
- Diana Nantaba Kirumira
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10700707)
- Last CQC check
- 26 Feb 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
Full report at cqc.org.uk · CQC location ID 1-18362177345
Wiltshire Base at a glance
Wiltshire Base is a CQC-registered home care agency in Chippenham, run by Wawcare Support Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (February 2026). It is one of 30 CQC-registered home care agencies that have an office within 7 miles of Chippenham; 19 of those are rated Good or Outstanding.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Radfield Home Care Chippenham & North Wiltshire, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (4 of the nearest 25).
Its rating is more recent than any of the 16 nearest rated agencies.
It sits in Chippenham Monkton ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Each area CQC checks
- Safe72% score96 of 110 in Wiltshire
- Effective71% score102 of 110 in Wiltshire
- Caring75% score103 of 110 in Wiltshire
- Responsive75% score104 of 110 in Wiltshire
- Well-led75% score97 of 110 in Wiltshire
Source: CQC, published 26 February 2026. Under each rating: how many agencies in Wiltshire share it.
Costs to expect
We estimate visits from Wiltshire Base at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Wiltshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
The registered provider
Wiltshire Base is run by Wawcare Support Ltd (company 10700707), incorporated in 2017, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Wawcare Support Ltd runs 2 CQC-registered services across 2 council areas.
Track record
CQC registration dates from January 2024, so the service has been operating for around 2 years under its current registration.
There is a single overall rating on record, Good (February 2026).
The inspection, summarised
- The service can support adults of all ages, children 0-18 years, people with dementia, mental health conditions and physical disabilities.
- At the time of this assessment the service was supporting 3 people.
- Staff had been recruited safely and had an induction when they started work which included training, assessments of competence and supervisions.
- Staff were described as “fantastic” and “very special”.
Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Detailed scores
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Wiltshire Base scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 2 February 2026, published 26 February 2026, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Finding it
- Ward
- Chippenham Monkton
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Chippenham
- NHS planning area
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in SN15 (17)
Open the full map · Get directions · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Reading Wiltshire Base's CQC ratings
Wiltshire Base has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Effective at 71%, averaging 74% overall.
Who they support
As listed with the regulator.
Family reviews
There are no reviews of Wiltshire Base yet. If you know the service, your experience could help someone else.
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Compared with other agencies locally
- Rated Good. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (February 2026) is more recent than 85% of agency ratings in Wiltshire.
- Registered with CQC in 2024: it has been registered longer than 26% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Wiltshire lists 6.
Based on the CQC register for Wiltshire as at Oct 2026.
Nearest home care agencies
Guides for families
Chippenham: home care agencies inspected recently
- Radfield Home Care Chippenham & North WiltshireJan 2025 · under 0.5 miles
- Mabikacare LimitedJan 2025 · under 0.5 miles
- Dimensions South West Counties Domiciliary Care OfficeJun 2025 · 0.9 miles
Quick answers about Wiltshire Base
- How recent is Wiltshire Base's CQC rating?
- CQC published the current rating on 26 February 2026. Older ratings are common, so ask about changes since.
- Does Wiltshire Base support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Wiltshire Base registered with CQC?
- Registered, yes: location 1-18362177345 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in February 2026.
- What is Wiltshire Base's address?
- Room 10, Station Hill House, Station Hill, Chippenham, SN15 1EQ. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Wiltshire Base rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Wiltshire Base cost?
- We don't have published prices from Wiltshire Base yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Which provider runs Wiltshire Base?
- On CQC's register the provider is Wawcare Support Ltd.
- What type of care does Wiltshire Base provide?
- Wiltshire Base is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
More home care agencies nearby
In Wiltshire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.