Home care agency · Bedford
Valley House
Illustrative photo, not of Valley House- Address
- Marston Road, Marston Moretaine, Bedford, MK43 0PP
- Run by
- Consensus Community Support Limited (5 services)
- Service
- Home care agency, Supported living
- Registered with CQC
- November 2017 (8 years)
- Registered manager
- Nicodemus Mawerere
- Company check
- Active, trading since 2008 (18 years), accounts up to date (Companies House 06601967)
- Last CQC check
- 13 Jun 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
Open CQC's full report · CQC location ID 1-4538935030
About Valley House
Registered with CQC as a home care agency that also provides supported living, Valley House is based in Bedford, run by Consensus Community Support Limited. It supports adults under 65, with registered specialisms in physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (June 2024), with Caring rated Outstanding. It is one of 28 CQC-registered home care agencies that have an office within 7 miles of Marston Moretaine; 9 of those are rated Good or Outstanding.
The registered provider
Valley House is run by Consensus Community Support Limited (company 06601967), incorporated in 2008, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Consensus Community Support Limited runs 5 CQC-registered services across 4 council areas; 5 of the 5 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
How CQC rated each area
- Safe78% score29 of 33 in Central Bedfordshire
- Effective75% score31 of 33 in Central Bedfordshire
- Caring100% score6 of 33 in Central Bedfordshire
- Responsive75% score30 of 33 in Central Bedfordshire
- Well-led75% score21 of 33 in Central Bedfordshire
Ratings from CQC's most recent report, published 13 June 2024. Under each rating: how many agencies in Central Bedfordshire share it; for example, 6 of 33 agencies in Central Bedfordshire rated Outstanding for Caring.
History with CQC
Valley House has been registered with CQC since November 2017, about 8 years.
CQC has published 2 overall ratings for it (2018–2024), starting at Good and staying Good every time.
Who it can help
Specialisms as registered with CQC.
Reading Valley House's CQC ratings
Area by area, Caring is rated Outstanding; 4 other areas are Good.
Across Central Bedfordshire, 6 of 33 rated agencies are Outstanding for Caring (18%).
Under CQC's newer scoring, its strongest area is Caring at 100% and its lowest is Well-led at 75%, averaging 81% overall.
The report's Caring section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Key points from CQC's visit
- People received support which was exceptionally kind and caring by a staff team who went above and beyond to give them the best quality of life possible.
- Staff treated people with dignity and respect in every aspect of their lives and prioritised this when supporting people.
- The management and staff team ensured they treated people fully as individuals, involving them in all aspects of their support.
- It was abundantly clear people were being supported to live full and enriching lives based around their individual likes, dislikes, and preferences.
Inspected 6 November 2018; report published 30 November 2018. From the regulator's own summary (Open Government Licence). Read the full report.
Percentage scores by area
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Valley House scores 81%.
Safe 78%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing4 · Exceptional
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 100%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control4 · Exceptional
- Responding to people’s immediate needs4 · Exceptional
- Workforce wellbeing and enablement4 · Exceptional
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 21 February 2024, published 13 June 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Rating history
- Nov 2018
- Jun 2024
- Today Rating 2 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 30 November 2018
Finding it
- Ward
- Cranfield & Marston Moretaine
- Parliamentary constituency
- Mid Bedfordshire
- Integrated care board
- NHS Central East Integrated Care Board
- Setting
- Smaller rural; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in MK43 (9)
Larger map · Directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
How it fits locally
There are 4 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Eaglestone Care Limited, 1.7 miles away.
7 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Cranfield & Marston Moretaine ward, classed by ONS as smaller rural (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Budgeting for this agency
We estimate visits from Valley House at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Central Bedfordshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Valley House against its area
- Rated Good. Across Central Bedfordshire, 88% of the 33 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (June 2024) is more recent than 61% of agency ratings in Central Bedfordshire.
- Registered with CQC in 2017: it has been registered longer than 67% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Central Bedfordshire lists 5.
Based on the CQC register for Central Bedfordshire as at Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Marston Moretaine, rated recently
- Home Instead BedfordDec 2024 · 2.7 miles
- Creative Support - Bedford ServicesSep 2025 · 5.6 miles
- MacIntyre Ampthill SupportJan 2026 · 3.1 miles
Questions about Valley House
- Can Valley House care for someone with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- When did CQC last rate Valley House?
- The latest rating is dated 13 June 2024, 2 years ago; ask whether there have been changes since.
- Where is Valley House based?
- The agency's base is Marston Road, Marston Moretaine, Bedford, MK43 0PP. Confirm that its carers travel to your area.
- Is Valley House regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-4538935030 and was rated Good overall in June 2024.
- What are Valley House's fees?
- Valley House's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How did Valley House score on each CQC key question?
- CQC rates five key questions. For Valley House: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What type of care does Valley House provide?
- CQC lists Valley House under: homecare agencies, supported living. Check which of these it is actively providing now.
- Which provider runs Valley House?
- Consensus Community Support Limited is the registered provider for Valley House.
More home care agencies nearby
In Central Bedfordshire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.