Home care agency · Tunbridge Wells

Welcome Support

Rated Good by CQC Rating published 17 January 2023 Rating 3 years old
A carer bringing tea to an older woman at home Illustrative photo, not of Welcome Support
Address
Pantiles Chambers, 85 High Street, Tunbridge Wells, TN1 1XP
Run by
Welcome Support Services Ltd
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Not listed as a specialism with CQC; ask the provider
Registered with CQC
January 2018 (8 years)
Registered manager
Mark Anthony Payne
Company check
Active, trading since 2016 (9 years), accounts up to date (Companies House 10475439)
Last CQC check
17 Jan 2023
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Regulated activities on its registration: Personal care

More in Royal Tunbridge Wells: Home care in Royal Tunbridge Wells (32) · Best rated home care agencies in Royal Tunbridge Wells · Elderly care at home in Royal Tunbridge Wells · Physical disability care at home in Royal Tunbridge Wells · Learning disability care at home in Royal Tunbridge Wells · Live-in care in Royal Tunbridge Wells

Full report at cqc.org.uk · CQC location ID 1-4696418121

About this agency

Welcome Support is a CQC-registered home care agency that also provides supported living in Tunbridge Wells, run by Welcome Support Services Ltd. Its CQC registration covers adults of all ages, including people living with physical disabilities and learning disabilities.

At its most recent rating, CQC judged it Good overall (January 2023). It is one of 32 CQC-registered home care agencies that have an office within 7 miles of Royal Tunbridge Wells; 17 of those are rated Good or Outstanding.

Welcome Support over the years

Registered in January 2018, it has 8 years on the CQC register.

CQC has published 2 overall ratings for it (2021–2023), starting at Requires improvement and improving to Good.

No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

There are 2 CQC reports on file for this address; the newest is from 17 January 2023.

Likely fees

We estimate visits from Welcome Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in care in this region typically runs £1,450–£1,770 a week.

People with savings under £23,250 may get help from Kent Council after a needs and financial assessment.

Each area CQC checks

  • SafeGood178 of 226 in Kent
  • EffectiveGood194 of 226 in Kent
  • CaringGood203 of 226 in Kent
  • ResponsiveGood198 of 225 in Kent
  • Well-ledGood160 of 226 in Kent

As rated by CQC, published 17 January 2023. Under each rating: how many agencies in Kent share it.

What the ratings tell you

Welcome Support has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 159 of the 225 other agencies in Kent that CQC has rated.

Around Tunbridge Wells

There are 18 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Ideal Care Services - Kent, under 0.5 miles away.

6 of the 17 nearest rated agencies have a more recent rating than this one.

It sits in Pantiles ward, classed by ONS as urban (further from a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.

Ownership and company checks

Welcome Support is run by Welcome Support Services Limited (company 10475439), incorporated in 2016, 1 year before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Past CQC ratings

  1. Oct 2021 Requires improvement
  2. Jan 2023 Good
  3. Today Rating 3 years old

Published CQC ratings in date order. The latest rating is an improvement on the one before.

Published inspection reports

Where it is

Ward
Pantiles
Parliamentary constituency
Tunbridge Wells
Local NHS (ICB)
NHS Kent and Medway Integrated Care Board
Urban or rural
Urban · further from a major town or city
Neighbourhood deprivation
Among the 10% least deprived areas in England
Postcode district
Home care in TN1 (9)

See the wider area · Directions · Map data: OpenStreetMap contributors

Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.

From the latest CQC inspection

  • Right Support: The model of the service was person centred and promoted independence.
  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
  • People had their needs assessed and there were enough skilled staff to ensure people had their needs met in a personalised way.
  • Right Care: People valued the support they received and they told us they were treated well by staff.

Inspected 5 December 2022; report published 17 January 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

Needs it is registered to meet

Registration details from CQC.

Family reviews

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Compared with other agencies locally

  • Rated Good. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
  • Its rating (January 2023) is more recent than 66% of agency ratings in Kent.
  • Registered with CQC in 2018: it has been registered longer than 70% of home care agencies in the area.
  • It lists 4 specialisms with CQC; the typical agency in Kent lists 6.

Compared with every CQC-registered home care agency in Kent. Source: CQC register, Oct 2026.

Also nearby

Guides for families

Royal Tunbridge Wells: home care agencies inspected recently

What families ask about Welcome Support

Does Welcome Support support people with dementia?
Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
When was Welcome Support last inspected?
CQC published the current rating on 17 January 2023, 3 years ago. Older ratings are common, so ask about changes since.
What is Welcome Support's address?
Its office is at Pantiles Chambers, 85 High Street, Tunbridge Wells, TN1 1XP. Carers travel to people's homes, so check it covers your street.
Is Welcome Support a registered provider?
Yes. Welcome Support is registered with the Care Quality Commission as a home care agency (location ID 1-4696418121) and was rated Good overall in January 2023.
What are Welcome Support's fees?
No fee list from Welcome Support has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
Is Welcome Support rated well for safety?
CQC rates five key questions. For Welcome Support: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
What type of care does Welcome Support provide?
Registration for Welcome Support covers: homecare agencies, supported living. Check which of these it offers today.
Who is the registered provider for Welcome Support?
CQC lists Welcome Support Services Ltd as the provider responsible for Welcome Support.

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In Kent

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Welcome Support: rated Good by CQC, on The Care Panel

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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.

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