These terms apply to care providers who claim a profile, become a member or buy enquiry credits on The Care Panel. Prices are shown on For care providers and exclude VAT.
1. Claiming a profile
Claiming is free. You must be authorised to act for the CQC-registered service you claim. We may ask for proof and may refuse or remove a claim. A claimed profile does not receive enquiries.
2. Memberships
- Membership costs £15 a month for a home care agency and £25 a month for a care home, per location. Featured membership costs £149 a month.
- Memberships are billed monthly in advance and renew until cancelled. There is no minimum term. You can cancel at any time; your membership runs to the end of the period you have paid for.
- If a payment fails or you cancel, member features (photos, prices, availability, enquiries) stop seven days after the paid period ends. Your claim stays in place.
3. Enquiries and credits
- Only Member and Featured providers with credits can receive enquiries. Each enquiry costs £15 per enquiry for home care and £30 per enquiry for care homes, paid in advance as credits (1 credit = 1 enquiry).
- Credits are sold in packs of 5, 10 or 25 at the price per enquiry, through your account page or by invoice.
- One credit is used for each enquiry a family chooses to send you. A repeat enquiry from the same family within 30 days uses no credit.
- If an enquiry is spam, a duplicate, or clearly outside the area or type of care you provide, tell us within 7 days (reply “credit” to the enquiry email) and we will return the credit.
- Credits are valid for 12 months from purchase and are not otherwise refundable. When you have no credits, enquiries go to other providers.
- We do not guarantee any number of enquiries.
4. Families’ personal data
You receive a family’s details only because they chose you. You become an independent controller of that data under UK GDPR. You must use it only to respond to their enquiry, keep it secure, and not add them to marketing without their separate consent. Please reply within one working day.
5. Your content
Photos, logos, descriptions, prices, services and availability you add must be accurate, kept up to date and not misleading under consumer protection law. Prices should match what you would actually charge. You must own, or have permission to use, every image you upload, and anyone shown must have agreed to appear. “Can start this week” shows for 7 days and other availability labels for 30 days unless you reconfirm them. We may edit or remove content that breaks these terms.
6. Our independence
Payment never changes your position in our ranked lists or how we display your CQC rating. Featured placements are always labelled as paid.
7. Liability
Nothing in these terms limits liability that cannot be limited by law. Our total liability to you is limited to the fees you paid us in the previous 12 months.
8. Law
These terms are governed by the law of England and Wales.