Care home · Nairn, Scotland

Hillcrest House

Very good or better in every area graded (5/6) Care Inspectorate

Hillcrest House is a care home in Nairn, Highland, run by Carers Scotland Limited. It is registered for 23 people, with 23 single bedrooms.

Address
Glebe Road, Nairn, IV12 4ED
Run by
Carers Scotland Limited
Type of provider
Independent (private)
Type of care home
Mental Health Problems
Places
23 (23 single rooms)
Main area of care
Mental health problems (other than dementia)
Also cares for
Alcohol dependency, Alcohol related brain injury, Acquired brain injury, Autism spectrum disorders, Korsakoffs syndrome, Learning difficulties, Mental health problems (other than dementia), Older people - frailty, Palliative and end of life care, Physical disability or illness,
Council area
Highland
Registered
September 2011
Last inspection
25 August 2026

Care Inspectorate grades

How well do we support people's wellbeing?5 · Very good
How well is care and support planned?5 · Very good
How good is our setting?5 · Very good
How good is our staff team?5 · Very good
How good is our leadership?5 · Very good

Grades published 31 August 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Hillcrest House compared with care homes in Highland

  • Lowest grade. Its lowest grade is 5 (very good). Of the other 62 care homes in Highland, 0 have a higher lowest grade and 9 have the same. 82% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the Highland average. Wellbeing 5 (area average 4.4); Care planning 5 (area average 4.2); Setting 5 (area average 4.2); Staff team 5 (area average 4.3); Leadership 5 (area average 4.1).
  • Last inspection. Inspected 3 months ago; the median for care homes in Highland is 7 months.
  • Size. Registered for 23 people. The median is 26 for care homes in Highland, and 39% are smaller.
  • Staffing. 15.1 staff reported for 23 places, or 0.66 per place. The median for care homes in Highland is 0.95. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 24% of the other care homes in Highland have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since September 2011 (15.2 years); the median for care homes in Highland is 14.7 years.
  • Health board. Highland sits in the NHS Highland area.

Compared with the other 62 care homes on this site in Highland. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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