Care at home service · Dalkeith, Scotland

McSence Care at Home Service

Very good or better in every area graded (5/6) Care Inspectorate

McSence Care at Home Service is a care at home service in Dalkeith, Midlothian, run by McSence Communication Ltd a company limited by guarantee.

Address
McSence Business Park, 32 Sycamore Road, Mayfield, Dalkeith, EH22 5TA
Run by
McSence Communication Ltd a company limited by guarantee
Type of provider
Charity or not-for-profit
Council area
Midlothian
Registered
June 2014
Last inspection
29 April 2026

Care Inspectorate grades

How well do we support people's wellbeing?5 · Very good
How well is care and support planned?5 · Very good
How good is our staff team?5 · Very good
How good is our leadership?5 · Very good

Grades published 8 May 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

McSence Care at Home Service compared with care at home services in Midlothian

  • Lowest grade. Its lowest grade is 5 (very good). Of the other 22 care at home services in Midlothian, 0 have a higher lowest grade and 8 have the same. 64% of them are graded 4 (good) or better in every area, against 85% of all care at home services in Scotland.
  • Grade by theme against the Midlothian average. Wellbeing 5 (area average 4.5); Care planning 5 (area average 4.4); Staff team 5 (area average 4.4); Leadership 5 (area average 4.3).
  • Last inspection. Inspected 7 months ago; the median for care at home services in Midlothian is 6 months.
  • Size. Registered for 5 people. The median is 30 for care at home services in Midlothian, and 0% are smaller.
  • Staffing. 57.0 staff reported for 5 places, or 11.40 per place. The median for care at home services in Midlothian is 0.10. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 14% of the other care at home services in Midlothian have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since June 2014 (12.4 years); the median for care at home services in Midlothian is 5.0 years.
  • Health board. Midlothian sits in the NHS Lothian area.

Compared with the other 22 care at home services on this site in Midlothian. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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