Care home · Kirkcudbright, Scotland

Merse House

Good or better in every area graded (4/6) Care Inspectorate

Merse House is a care home in Kirkcudbright, Dumfries & Galloway, run by Park Homes (UK) Limited. It is registered for 32 people, with 32 single bedrooms.

Address
Merse House, Merse Avenue, Kirkcudbright, DG6 4RN
Run by
Park Homes (UK) Limited
Type of provider
Independent (private)
Type of care home
Older People
Places
32 (32 single rooms)
Main area of care
Older people - dementia
Also cares for
Hearing impairment, Mental health problems (other than dementia), Older people - dementia, Older people - frailty, Palliative and end of life care, Physical disability or illness, Visual impairment
Council area
Dumfries & Galloway
Registered
October 2021
Last inspection
10 June 2026
Complaints upheld (since April 2025)
1

Care Inspectorate grades

How well do we support people's wellbeing?4 · Good
How well is care and support planned?4 · Good
How good is our setting?4 · Good
How good is our staff team?4 · Good
How good is our leadership?4 · Good

Grades published 30 June 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Merse House compared with care homes (older people) in Dumfries & Galloway

  • Lowest grade. Its lowest grade is 4 (good). Of the other 25 care homes (older people) in Dumfries & Galloway, 1 has a higher lowest grade and 12 have the same. 52% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the Dumfries & Galloway average. Wellbeing 4 (area average 4.2); Care planning 4 (area average 4.2); Setting 4 (area average 3.8); Staff team 4 (area average 4.1); Leadership 4 (area average 3.9).
  • Last inspection. Inspected 5 months ago; the median for care homes (older people) in Dumfries & Galloway is 8 months.
  • Size. Registered for 32 people. The median is 32 for care homes (older people) in Dumfries & Galloway, and 44% are smaller.
  • Staffing. 23.9 staff reported for 32 places, or 0.75 per place. The median for care homes (older people) in Dumfries & Galloway is 0.83. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records 1 upheld complaint and no enforcement notices for this service in 2025-26 and 2026-27 to date. 36% of the other care homes (older people) in Dumfries & Galloway have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since October 2021 (5.1 years); the median for care homes (older people) in Dumfries & Galloway is 19.8 years.
  • Same provider. Park Homes (UK) Limited also runs 6 other regulated services in Scotland (6 care homes, 0 care at home) across 2 council areas, including Carlingwark House (Dumfries & Galloway), Cornwall Park (Dumfries & Galloway), Munches Park House (Dumfries & Galloway), Charnwood Lodge (Dumfries & Galloway).
  • Health board. Dumfries & Galloway sits in the NHS Dumfries and Galloway area.

Compared with the other 25 care homes (older people) on this site in Dumfries & Galloway. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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