Care home · Shetland, Scotland

North Haven (Care Home)

Good or better in every area graded (4/6) Care Inspectorate

North Haven (Care Home) is a care home in Shetland, Shetland Islands, run by Shetland Islands Council. It is registered for 15 people, with 15 single bedrooms.

Address
North Haven Care Centre, Brae, Shetland, ZE2 9TY
Run by
Shetland Islands Council
Type of provider
Council-run
Type of care home
Older People
Places
15 (15 single rooms)
Main area of care
Older people - frailty
Council area
Shetland Islands
Registered
August 2005
Last inspection
2 June 2026

Care Inspectorate grades

How well do we support people's wellbeing?4 · Good
How well is care and support planned?4 · Good
How good is our setting?4 · Good
How good is our staff team?5 · Very good
How good is our leadership?4 · Good

Grades published 30 June 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

North Haven (Care Home) compared with care homes (older people) in Shetland Islands

  • Lowest grade. Its lowest grade is 4 (good). Of the other 7 care homes (older people) in Shetland Islands, 0 have a higher lowest grade and 4 have the same. 57% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the Shetland Islands average. Wellbeing 4 (area average 4.3); Care planning 4 (area average 4.4); Setting 4 (area average 4.3); Staff team 5 (area average 3.9); Leadership 4 (area average 3.7).
  • Last inspection. Inspected 5 months ago; the median for care homes (older people) in Shetland Islands is 2 months.
  • Size. Registered for 15 people. The median is 15 for care homes (older people) in Shetland Islands, and 29% are smaller.
  • Staffing. 22.6 staff reported for 15 places, or 1.51 per place. The median for care homes (older people) in Shetland Islands is 1.65. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 0% of the other care homes (older people) in Shetland Islands have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since August 2005 (21.3 years); the median for care homes (older people) in Shetland Islands is 21.3 years.
  • Same provider. Shetland Islands Council also runs 11 other regulated services in Scotland (7 care homes, 4 care at home) across 1 council area, including Edward Thomason & Taing Support Services (Shetland Islands), Fernlea, The Wishart Anderson (Care Home) (Shetland Islands), Overtonlea (Care Home) (Shetland Islands), Wastview (Care Home) (Shetland Islands).
  • Health board. Shetland Islands sits in the NHS Shetland area.

Compared with the other 7 care homes (older people) on this site in Shetland Islands. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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