Care home · Kelso, Scotland

Queens House

Good or better in every area graded (4/6) Care Inspectorate

Queens House is a care home in Kelso, Scottish Borders, run by Queens House (Kelso) Ltd. It is registered for 32 people, with 32 single bedrooms.

Address
Angraflat Road, Kelso, TD5 7NS
Run by
Queens House (Kelso) Ltd
Type of provider
Independent (private)
Type of care home
Older People
Places
32 (32 single rooms)
Main area of care
Older people - frailty
Also cares for
Hearing impairment, Older people - dementia, Older people - frailty, Palliative and end of life care, Physical disability or illness, Visual impairment
Council area
Scottish Borders
Registered
April 2002
Last inspection
12 March 2026

Care Inspectorate grades

How well do we support people's wellbeing?4 · Good
How well is care and support planned?4 · Good
How good is our setting?5 · Very good
How good is our staff team?5 · Very good
How good is our leadership?4 · Good

Grades published 8 April 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Queens House compared with care homes (older people) in Scottish Borders

  • Lowest grade. Its lowest grade is 4 (good). Of the other 21 care homes (older people) in Scottish Borders, 0 have a higher lowest grade and 19 have the same. 90% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the Scottish Borders average. Wellbeing 4 (area average 4.2); Care planning 4 (area average 4.1); Setting 5 (area average 4.1); Staff team 5 (area average 4.2); Leadership 4 (area average 4.0).
  • Last inspection. Inspected 8 months ago; the median for care homes (older people) in Scottish Borders is 10 months.
  • Size. Registered for 32 people. The median is 30 for care homes (older people) in Scottish Borders, and 52% are smaller.
  • Staffing. 48.2 staff reported for 32 places, or 1.51 per place. The median for care homes (older people) in Scottish Borders is 0.88. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 29% of the other care homes (older people) in Scottish Borders have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since April 2002 (24.7 years); the median for care homes (older people) in Scottish Borders is 17.6 years.
  • Same provider. Queens House (Kelso) Ltd also runs 1 other regulated service in Scotland (1 care home, 0 care at home) across 1 council area, including Murray House (Scottish Borders).
  • Health board. Scottish Borders sits in the NHS Borders area.

Compared with the other 21 care homes (older people) on this site in Scottish Borders. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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