Care home · Hamilton, Scotland

Threshold Support Services - Residential

Adequate or better in every area graded (3/6) Care Inspectorate

Threshold Support Services - Residential is a care home in Hamilton, South Lanarkshire, run by Church of Scotland Trading as Crossreach. It is registered for 8 people, with 8 single bedrooms.

Address
15 Mill Road, Hamilton, ML3 8AA
Run by
Church of Scotland Trading as Crossreach
Type of provider
Charity or not-for-profit
Type of care home
Learning Disabilities
Places
8 (8 single rooms)
Main area of care
Learning difficulties
Also cares for
Learning difficulties,
Council area
South Lanarkshire
Registered
April 2002
Last inspection
17 December 2025

Care Inspectorate grades

How well do we support people's wellbeing?4 · Good
How well is care and support planned?4 · Good
How good is our setting?4 · Good
How good is our staff team?4 · Good
How good is our leadership?3 · Adequate

Grades published 13 January 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Threshold Support Services - Residential compared with care homes (learning disabilities) in South Lanarkshire

  • Lowest grade. Its lowest grade is 3 (adequate). Of the other 9 care homes (learning disabilities) in South Lanarkshire, 7 have a higher lowest grade and 1 has the same. 78% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the South Lanarkshire average. Wellbeing 4 (area average 4.3); Care planning 4 (area average 4.3); Setting 4 (area average 4.0); Staff team 4 (area average 4.0); Leadership 3 (area average 4.3).
  • Last inspection. Inspected 11 months ago; the median for care homes (learning disabilities) in South Lanarkshire is 8 months.
  • Size. Registered for 8 people. The median is 9 for care homes (learning disabilities) in South Lanarkshire, and 11% are smaller.
  • Staffing. 19.1 staff reported for 8 places, or 2.39 per place. The median for care homes (learning disabilities) in South Lanarkshire is 2.29. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 0% of the other care homes (learning disabilities) in South Lanarkshire have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since April 2002 (24.7 years); the median for care homes (learning disabilities) in South Lanarkshire is 20.0 years.
  • Same provider. Church of Scotland Trading as Crossreach also runs 29 other regulated services in Scotland (20 care homes, 9 care at home) across 14 council areas, including Threshold Support Services - Care at Home (South Lanarkshire), The Bungalow (Aberdeenshire), Balmedie House (Aberdeenshire), Clashfarquhar House (Aberdeenshire).
  • Health board. South Lanarkshire sits in the NHS Lanarkshire area.

Compared with the other 9 care homes (learning disabilities) on this site in South Lanarkshire. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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