Home care agency · Hastings
HW Homecare
Illustrative photo, not of HW Homecare- Address
- 10 Robertson Street, Hastings, TN34 1HL
- Run by
- HW Homecare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2021 (5 years)
- Registered manager
- *
- Company check
- Dissolved, trading since 2015 (11 years), accounts up to date (Companies House 09674538)
- Last CQC check
- 11 Aug 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Hastings: Home care in Hastings (28) · Best rated home care agencies in Hastings · Dementia care at home in Hastings · Elderly care at home in Hastings · Learning disability care at home in Hastings · Live-in care in Hastings
Open CQC's full report · CQC location ID 1-6644652153
HW Homecare at a glance
Registered with CQC as a home care agency, HW Homecare is based in Hastings, run by HW Homecare Ltd. It supports adults of all ages, with registered specialisms in dementia and learning disabilities.
Its latest CQC rating is Requires improvement overall (August 2023). Safe, Effective and Well-led were rated Requires improvement. It is one of 28 CQC-registered home care agencies that have an office within 7 miles of Hastings; 21 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe5 of 83 in East Sussex
- Effective1 of 83 in East Sussex
- Caring75 of 83 in East Sussex
- Responsive76 of 83 in East Sussex
- Well-led16 of 83 in East Sussex
Ratings from CQC's most recent report, published 11 August 2023. Under each rating: how many agencies in East Sussex share it.
The registered provider
HW Homecare is run by Hw Homecare Ltd (company 09674538), incorporated in 2015, 5 years before this service registered with CQC.
At Companies House, the company is listed as dissolved, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other residential care.
Budgeting for this agency
We estimate visits from HW Homecare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, East Sussex Council may contribute once it has carried out a free needs assessment.
Reading HW Homecare's CQC ratings
For HW Homecare, Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across East Sussex, 5 of 83 rated agencies are Requires improvement for Safe (6%), while 1 of 83 rated agencies are Requires improvement for Effective (1%), while 16 of 83 rated agencies are Requires improvement for Well-led (19%).
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
How it fits locally
There are 15 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Nurse Plus UK - Hastings, under 0.5 miles away.
6 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Castle ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Earlier inspections
- Feb 2022
- Aug 2023
- Today Rating 3 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 11 August 2023
- CQC inspection report 24 February 2022
Finding it
- Ward
- Castle
- Parliamentary constituency
- Hastings and Rye
- Local NHS (ICB)
- NHS Surrey and Sussex Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
Larger map · Get directions · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
History with CQC
HW Homecare has been registered with CQC since May 2021, about 5 years.
CQC has published 2 overall ratings for it (2022–2023), starting at Requires improvement and staying Requires improvement every time.
The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 2 CQC reports on file for this address; the newest is from 11 August 2023.
The inspection, summarised
- Although a person and relatives told us they felt people were safe, we found risks to people were not always identified or recorded to ensure people's safety.
- Staff did not always demonstrate knowledge of how to recognise concerns or report them to appropriate others.
- We received mixed feedback about the use of personal protective equipment (PPE) used by staff and staff competency had not been assessed in this area.
- Medicines had not always been given safely and there were no contingency plans for an emergency event.
Inspected 23 June 2023; report published 11 August 2023; supporting 9 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
HW Homecare against its area
- Rated Requires improvement. Across East Sussex, 93% of the 81 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (August 2023) is more recent than 64% of agency ratings in East Sussex.
- Registered with CQC in 2021: it has been registered longer than 46% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in East Sussex lists 5.
- Areas CQC rated below Good: Safe (6% of home care agencies in East Sussex are also rated below Good here); Effective (1% of home care agencies in East Sussex are also rated below Good here); Well-led (20% of home care agencies in East Sussex are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for East Sussex as at Oct 2026.
Nearest home care agencies
Guides for families
Hastings: home care agencies inspected recently
- Quality HomecareDec 2025 · 1.3 miles
- Everycare HastingsJul 2026 · 1.6 miles
- Witham Community Care LimitedSep 2026 · 4.7 miles
HW Homecare: common questions
- Is HW Homecare regulated by the Care Quality Commission?
- HW Homecare is on the CQC register as a home care agency (ID 1-6644652153) and was rated Requires improvement overall in August 2023.
- Where is HW Homecare?
- Its office is at 10 Robertson Street, Hastings, TN34 1HL. Carers travel to people's homes, so check it covers your street.
- When was HW Homecare last inspected?
- The latest rating is dated 11 August 2023, 3 years ago; ask whether there have been changes since.
- Can HW Homecare care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Who runs HW Homecare?
- HW Homecare is run by HW Homecare Ltd, the registered provider on the CQC register.
- What kind of care can HW Homecare offer?
- HW Homecare is registered for homecare agencies. Ask which of these it provides at the moment.
- How is HW Homecare rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does care from HW Homecare cost?
- HW Homecare has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Compare other agencies nearby
In East Sussex
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.