Home care agency · Hastings
Quality Homecare
Illustrative photo, not of Quality Homecare- Address
- 402 The Ridge, Hastings, TN34 2RR
- Run by
- A1 Quality Home Care Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2010 (15 years)
- Part of
- Cera Care
- Registered manager
- *
- Company check
- Active, trading since 2004 (22 years), accounts up to date (Companies House 05072770)
- Last CQC check
- 15 Dec 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Hastings: Home care in Hastings (28) · Best rated home care agencies in Hastings · Dementia care at home in Hastings · Elderly care at home in Hastings · Physical disability care at home in Hastings · Live-in care in Hastings
CQC page for this service · CQC location ID 1-121750299
The service in brief
Registered with CQC as a home care agency, Quality Homecare is based in Hastings, run by A1 Quality Home Care Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (December 2025). It is one of 28 CQC-registered home care agencies that have an office within 7 miles of Hastings; 21 of those are rated Good or Outstanding.
Reading Quality Homecare's CQC ratings
Quality Homecare has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 62 of the 82 other agencies in East Sussex that CQC has rated.
Under CQC's newer scoring, its strongest area is Safe at 75% and its lowest is Responsive at 68%, averaging 72% overall.
How CQC rated each area
- Safe75% score75 of 83 in East Sussex
- Effective71% score78 of 83 in East Sussex
- Caring70% score75 of 83 in East Sussex
- Responsive68% score76 of 83 in East Sussex
- Well-led75% score63 of 83 in East Sussex
Source: CQC, published 15 December 2025. Under each rating: how many agencies in East Sussex share it.
Who it can help
Specialisms as registered with CQC.
From the latest CQC inspection
- The service supported 558 people, 453 of whom were in receipt of personal care.
- We undertook this full assessment due to the age of the previous rating for this service.
- We needed to make sure that people were being supported safely.
- A person told us, “I can tell them (carer) anything.
Inspected 28 August 2018; report published 3 October 2018. From the regulator's own summary (Open Government Licence). Read the full report.
The registered provider
Quality Homecare is run by A1 Quality Home Care Limited (company 05072770), incorporated in 2004, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
A1 Quality Home Care Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
All 2 are in East Sussex, so it is a local operator rather than a national chain.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Costs to expect
We estimate visits from Quality Homecare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from East Sussex Council after a needs and financial assessment.
Choice nearby
There are 15 other agencies within 3 miles, 10 of them rated Good or Outstanding; the nearest is Carrianne Care, 0.9 miles away.
It is registered for needs that fewer services nearby cover: children (3 of the nearest 25).
2 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Conquest ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Track record
Quality Homecare has been registered with CQC since November 2010, about 15 years.
CQC has published 4 overall ratings for it (2016–2025), starting at Requires improvement and improving to Good.
The CQC website holds 5 reports for it, the latest from 3 October 2018.
Percentage scores by area
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Quality Homecare scores 72%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs2 · Some shortfalls
- Workforce wellbeing and enablement3 · Good
Responsive 68%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information2 · Some shortfalls
- Listening to and involving people2 · Some shortfalls
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 3 October 2025, published 15 December 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Past CQC ratings
- May 2016
- Aug 2017
- Oct 2018
- Dec 2025
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first.
CQC documents
- CQC inspection report 3 October 2018
- CQC inspection report 9 August 2017
- CQC inspection report 25 May 2016
- Inspection report 2 April 2014
- Inspection report 9 October 2012
The neighbourhood
- Ward
- Conquest
- Parliamentary constituency
- Hastings and Rye
- NHS area (integrated care board)
- NHS Surrey and Sussex Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
View on OpenStreetMap · Directions · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Family reviews
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Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
How Quality Homecare compares
- Rated Good. Across East Sussex, 93% of the 81 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (December 2025) is more recent than 79% of agency ratings in East Sussex.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 11 specialisms with CQC; the typical agency in East Sussex lists 5.
Benchmarked against all CQC-registered home care agencies in East Sussex (Oct 2026).
Closest alternatives
Guides for families
Other home care agencies near Hastings with recent ratings
- Everycare HastingsJul 2026 · 1.6 miles
- Witham Community Care LimitedSep 2026 · 4.7 miles
Questions about Quality Homecare
- Is Quality Homecare registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-121750299 and was rated Good overall in December 2025.
- Where is Quality Homecare based?
- The agency works from 402 The Ridge, Hastings, TN34 2RR; ask which postcodes its carers cover.
- When was Quality Homecare last inspected?
- 15 December 2025 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- Can Quality Homecare care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Who runs Quality Homecare?
- The registered provider is A1 Quality Home Care Limited, according to CQC.
- What services is Quality Homecare registered for?
- Registration for Quality Homecare covers: homecare agencies. Check which of these it offers today.
- How did Quality Homecare score on each CQC key question?
- CQC rates five key questions. For Quality Homecare: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Quality Homecare cost?
- Quality Homecare hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Look further afield
In East Sussex
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.