Home care agency · Telford
Priority Care (Shropshire) Limited
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Priority Care (Shropshire) Limited- Address
- Suite 1, Sigma House, Hadley Park East, Telford, TF1 6QJ
- Run by
- Priority Care (Shropshire) Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2015 (11 years)
- Registered manager
- Sara Louise Johnson Carl Frederick Hazell
- Company check
- Active, trading since 2007 (18 years), accounts up to date (Companies House 06419989)
- Last CQC check
- 12 Jul 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Telford: Home care in Telford (63) · Best rated home care agencies in Telford · Dementia care at home in Telford · Elderly care at home in Telford · Physical disability care at home in Telford · Live-in care in Telford
Full report at cqc.org.uk · CQC location ID 1-2050511574
An overview of Priority Care (Shropshire) Limited
Priority Care (Shropshire) Limited in Telford is registered with the Care Quality Commission as a home care agency, run by Priority Care (Shropshire) Ltd. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (July 2018). Safe was rated Requires improvement. It is one of 63 CQC-registered home care agencies that have an office within 7 miles of Telford; 31 of those are rated Good or Outstanding.
The registered provider
Priority Care (Shropshire) Limited is run by Priority Care (shropshire) Ltd (company 06419989), incorporated in 2007, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Inspection findings in brief
- We gave the service 48 hours' notice of the inspection visit because we needed to make sure someone was in.
- At our last inspection we found improvements were needed to staffing and how risks were assessed and people were supported in line with their preferences.
- We also found improvements were needed to staff training and the systems in place to monitor the quality of the service.
- It provides personal care to people living in their own homes in the community.
Inspected 6 June 2018; report published 12 July 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Rating history
- Mar 2017
- Jul 2018
- Today Rating 8 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 12 July 2018
- CQC inspection report 1 March 2017
Location and local area
- Ward
- Hadley & Leegomery
- Council
- Telford & Wrekin Council · paying for care
- Parliamentary constituency
- The Wrekin
- NHS integrated care board
- NHS Shropshire, Telford and Wrekin Integrated Care Board
- Type of area
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in TF1 (13)
Bigger map · How to get there · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Reading Priority Care (Shropshire) Limited's CQC ratings
Looking at the five areas: Safe is rated below Good; 4 other areas are Good.
Across Telford and Wrekin, 6 of 36 rated agencies are Requires improvement for Safe (17%).
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
Each area CQC checks
- Safe6 of 36 in Telford and Wrekin
- Effective32 of 36 in Telford and Wrekin
- Caring33 of 36 in Telford and Wrekin
- Responsive34 of 36 in Telford and Wrekin
- Well-led27 of 36 in Telford and Wrekin
From CQC's latest report, published 12 July 2018. Under each rating: how many agencies in Telford and Wrekin share it.
How long it has been running
Priority Care (Shropshire) Limited has been registered with CQC since May 2015, about 11 years.
CQC has published 2 overall ratings for it (2017–2018), starting at Requires improvement and improving to Good.
The rating is 8 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
The CQC website holds 2 reports for it, the latest from 12 July 2018.
What it may cost
We estimate visits from Priority Care (Shropshire) Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Telford and Wrekin Council may pay part of the cost after a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Lexrae Support Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
12 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Hadley & Leegomery ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Shropshire, Telford and Wrekin ICB.
Family reviews
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Where Priority Care (Shropshire) Limited stands locally
- Rated Good. Across Telford and Wrekin, 86% of the 36 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2018) is more recent than 8% of agency ratings in Telford and Wrekin.
- Registered with CQC in 2015: it has been registered longer than 80% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Telford and Wrekin lists 6.
- Areas CQC rated below Good: Safe (17% of home care agencies in Telford and Wrekin are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Telford and Wrekin, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Telford
- Ideal Home CareAug 2026 · 0.9 miles
- Advantage Healthcare West MidlandsAug 2026 · 1.0 miles
- Kensington Community Care ShropshireFeb 2025 · 1.5 miles
Questions about Priority Care (Shropshire) Limited
- Is Priority Care (Shropshire) Limited registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-2050511574 and was rated Good overall in July 2018.
- Where is Priority Care (Shropshire) Limited based?
- Suite 1, Sigma House, Hadley Park East, Telford, TF1 6QJ. That is the office; visits happen in your own home, so confirm your area is covered.
- When did CQC last rate Priority Care (Shropshire) Limited?
- CQC published the current rating on 12 July 2018, 8 years ago. Older ratings are common, so ask about changes since.
- Can Priority Care (Shropshire) Limited care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Who is the registered provider for Priority Care (Shropshire) Limited?
- The registered provider is Priority Care (Shropshire) Ltd, according to CQC.
- What services is Priority Care (Shropshire) Limited registered for?
- Priority Care (Shropshire) Limited is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How did Priority Care (Shropshire) Limited score on each CQC key question?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does Priority Care (Shropshire) Limited charge?
- Priority Care (Shropshire) Limited has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
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In Telford and Wrekin
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.