Home care agency · Bournemouth
Bespoke Care Services East Dorset Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Bespoke Care Services East Dorset Ltd- Address
- Office D Old Library House, 4 Dean Park Crescent, Bournemouth, BH1 1HL
- Run by
- Bespoke Care Services East Dorset Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2021 (5 years)
- Registered manager
- Luminita-Georgeta Popa
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12522446)
- Last CQC check
- 10 Jul 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
More in Bournemouth: Home care in Bournemouth (144) · Best rated home care agencies in Bournemouth · Dementia care at home in Bournemouth · Elderly care at home in Bournemouth · Physical disability care at home in Bournemouth · Live-in care in Bournemouth
Read the full CQC inspection report · CQC location ID 1-11440448524
The service in brief
Bespoke Care Services East Dorset Ltd is a CQC-registered home care agency in Bournemouth. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (July 2024). It is one of 144 CQC-registered home care agencies that have an office within 7 miles of Bournemouth; 106 of those are rated Good or Outstanding.
Registered specialisms
Registration details from CQC.
Who runs it
Bespoke Care Services East Dorset Ltd is run by Bespoke Care Services East Dorset Ltd (company 12522446), incorporated in 2020, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Budgeting for this agency
We estimate visits from Bespoke Care Services East Dorset Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Bournemouth, Christchurch and Poole Council for a free care needs assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Apex Prime Care - Christchurch, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
6 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Bournemouth Central ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
Key points from CQC's visit
- The service was providing care and support to people in their own homes.
- Not everyone who used the service received personal care.
- This is help with tasks related to personal hygiene and eating.
- People told us they were safe and happy with the care and support received from Bespoke Care Services East Dorset Limited.
Inspected 23 February 2023; report published 24 March 2023; supporting 51 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
CQC ratings, area by area
- Safe75% score90 of 92 in Bournemouth, Christchurch and Poole
- Effective75% score88 of 92 in Bournemouth, Christchurch and Poole
- Caring70% score83 of 92 in Bournemouth, Christchurch and Poole
- Responsive71% score87 of 92 in Bournemouth, Christchurch and Poole
- Well-led75% score87 of 92 in Bournemouth, Christchurch and Poole
From CQC's latest report, published 10 July 2024. Under each rating: how many agencies in Bournemouth, Christchurch and Poole share it.
Strengths and weak spots in the ratings
Bespoke Care Services East Dorset Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 86 of the 91 other agencies in Bournemouth, Christchurch and Poole that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 70%, averaging 73% overall.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Bespoke Care Services East Dorset Ltd scores 73%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 30 May 2024, published 10 July 2024 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Ratings over time
- Mar 2023
- Mar 2023
- Jul 2024
- Today Rating 2 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 24 March 2023
- CQC inspection report 23 March 2023
Where it is
- Ward
- Bournemouth Central
- Parliamentary constituency
- Bournemouth West
- Local NHS (ICB)
- NHS Dorset Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in BH1 (15)
Bigger map · How to get there · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
History with CQC
CQC registration dates from October 2021, so the service has been operating for around 5 years under its current registration.
CQC has published 3 overall ratings for it (2023–2024), starting at Requires improvement; it has gone up 0 and down 0 times, and is now Good.
The CQC website holds 2 reports for it, the latest from 24 March 2023.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across Bournemouth, Christchurch and Poole, 99% of the 92 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (July 2024) is more recent than 51% of agency ratings in Bournemouth, Christchurch and Poole.
- Registered with CQC in 2021: it has been registered longer than 42% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Bournemouth, Christchurch and Poole lists 6.
All figures compare it with other home care agencies in Bournemouth, Christchurch and Poole; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Bournemouth, rated recently
- Lewis-Manning Hospice CareAug 2026 · 4.7 miles
- Bourne-Citizen LtdOct 2026 · under 0.5 miles
- My Homecare BournemouthDec 2025 · 0.5 miles
What families ask about Bespoke Care Services East Dorset Ltd
- What are Bespoke Care Services East Dorset Ltd's fees?
- Bespoke Care Services East Dorset Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- What kind of care can Bespoke Care Services East Dorset Ltd offer?
- Registration for Bespoke Care Services East Dorset Ltd covers: homecare agencies. Check which of these it offers today.
- Where is Bespoke Care Services East Dorset Ltd?
- Office D Old Library House, 4 Dean Park Crescent, Bournemouth, BH1 1HL. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Bespoke Care Services East Dorset Ltd registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How is Bespoke Care Services East Dorset Ltd rated for safety and leadership?
- CQC rates five key questions. For Bespoke Care Services East Dorset Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- When did CQC last rate Bespoke Care Services East Dorset Ltd?
- The rating now shown was published on 10 July 2024, 2 years ago. Ask what has changed since then, for example in management or staffing.
- Is Bespoke Care Services East Dorset Ltd registered with CQC?
- It is. The CQC register records Bespoke Care Services East Dorset Ltd as a home care agency, location ID 1-11440448524 and was rated Good overall in July 2024.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.