Home care agency · Derby
Empowering U (East Midlands)
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Empowering U (East Midlands)- Address
- 10 Mallard Way, Pride Park, Derby, DE24 8GX
- Run by
- Empowering U Healthcare Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2019 (7 years)
- Part of
- Caram
- Registered manager
- Kaye Marie Burton
- Company check
- Active, trading since 2002 (23 years), accounts up to date (Companies House 04600443)
- Last CQC check
- 2 Dec 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Derby: Home care in Derby (132) · Best rated home care agencies in Derby · Dementia care at home in Derby · Elderly care at home in Derby · Physical disability care at home in Derby · Live-in care in Derby
Read the full CQC inspection report · CQC location ID 1-6824732125
Empowering U (East Midlands) at a glance
Empowering U (East Midlands) in Derby is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Empowering U Healthcare Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (December 2022). Effective was rated Requires improvement. It is one of 132 CQC-registered home care agencies that have an office within 7 miles of Derby; 69 of those are rated Good or Outstanding.
What inspectors found
- People's representatives confirmed their loved ones were supported to have maximum choice and control of their lives and told us staff supported them in the least restrictive way possible and in their best interests.
- However, the written information in place didn't include an assessment of people's capacity where this was needed.
- However, this capacity assessment was not decision specific.
- People were supported by staff who understood how to protect them from abuse and knew the procedure to follow to report concerns.
Inspected 13 October 2022; report published 2 December 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The registered provider
Empowering U (East Midlands) is run by Empowering U Healthcare Limited (company 04600443), incorporated in 2002, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and residential care for older and disabled people.
Empowering U Healthcare Limited runs 3 CQC-registered services across 3 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 86% for the same mix of services across England.
It trades under the Caram brand, which covers 5 services run by 3 registered providers.
Who they support
As listed with the regulator.
Past CQC ratings
- Dec 2022
- Today Rating 3 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 2 December 2022
Location and local area
- Ward
- Alvaston North
- Council
- Derby City Council · paying for care
- Parliamentary constituency
- Derby South
- NHS integrated care board
- NHS Derby and Derbyshire Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DE24 (43)
Bigger map · Route planner · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Empowering U (East Midlands) over the years
CQC registration dates from June 2019, so the service has been operating for around 7 years under its current registration.
There is a single overall rating on record, Good (December 2022).
The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reading Empowering U (East Midlands)'s CQC ratings
For Empowering U (East Midlands), Effective is rated below Good; 4 other areas are Good.
Across Derby, 5 of 70 rated agencies are Requires improvement for Effective (7%).
The Effective findings are the part of the report to read closely; ask the manager what has been put right.
Safe, effective, caring, responsive, well-led
- Safe61 of 70 in Derby
- Effective5 of 70 in Derby
- Caring67 of 70 in Derby
- Responsive68 of 70 in Derby
- Well-led59 of 70 in Derby
As rated by CQC, published 2 December 2022. Under each rating: how many agencies in Derby share it.
Likely fees
We estimate visits from Empowering U (East Midlands) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Derby Council can help with costs for people with savings under £23,250, starting with a free assessment.
Around Derby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is EUCM Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
6 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Alvaston North ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Derby and Derbyshire ICB.
Family reviews
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Where Empowering U (East Midlands) stands locally
- Rated Good. Across Derby, 91% of the 70 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (December 2022) is more recent than 57% of agency ratings in Derby.
- Registered with CQC in 2019: it has been registered longer than 62% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Derby lists 6.
- Areas CQC rated below Good: Effective (7% of home care agencies in Derby are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Derby. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Derby: home care agencies inspected recently
- Profad Care Agency LimitedApr 2025 · under 0.5 miles
- Derbyshire Care Services HQSep 2025 · 0.6 miles
- Derby OfficeOct 2026 · 0.7 miles
Quick answers about Empowering U (East Midlands)
- What type of care does Empowering U (East Midlands) provide?
- Its CQC registration covers homecare agencies, supported living. Ask Empowering U (East Midlands) how it would adapt if needs increase.
- Who runs Empowering U (East Midlands)?
- Empowering U Healthcare Limited is the registered provider for Empowering U (East Midlands).
- How much does Empowering U (East Midlands) charge?
- We don't have published prices from Empowering U (East Midlands) yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Empowering U (East Midlands) rated well for safety?
- CQC rates five key questions. For Empowering U (East Midlands): Safe: Good; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Empowering U (East Midlands) based?
- Its office is at 10 Mallard Way, Pride Park, Derby, DE24 8GX. Carers travel to people's homes, so check it covers your street.
- Is Empowering U (East Midlands) regulated by the Care Quality Commission?
- Registered, yes: location 1-6824732125 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in December 2022.
- Is Empowering U (East Midlands) registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Empowering U (East Midlands)'s CQC rating?
- CQC published the current rating on 2 December 2022, 3 years ago. Older ratings are common, so ask about changes since.
Home care in nearby towns
In Derby
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.