Home care agency · Letchworth Garden City
Compassion PLUS Healthcare
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Compassion PLUS Healthcare- Address
- Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ
- Run by
- Compassion PLUS Healthcare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2018 (8 years)
- Registered manager
- Nancy Linda Nembaware Elizabeth Maposa
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08833150)
- Last CQC check
- 18 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care
More in Letchworth: Home care in Letchworth (83) · Best rated home care agencies in Letchworth · Dementia care at home in Letchworth · Elderly care at home in Letchworth · Physical disability care at home in Letchworth · Live-in care in Letchworth
Open CQC's full report · CQC location ID 1-5937564351
About this agency
Compassion PLUS Healthcare in Letchworth Garden City is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Compassion PLUS Healthcare Ltd. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (December 2019). It is one of 83 CQC-registered home care agencies that have an office within 7 miles of Letchworth; 39 of those are rated Good or Outstanding.
The inspection, summarised
- One person said, "I feel safe and happy with everything they do for me." Risks associated with care and the environment were recorded and monitored.
- There were enough staff to meet people's needs in a consistent and flexible way.
- Staff protected people from avoidable harm, were knowledgeable about safeguarding and felt able to raise concerns.
- Staff administered people's medicines when required and these were safely managed.
Inspected 14 November 2019; report published 18 December 2019. From the regulator's own summary (Open Government Licence). Read the full report.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Compassion PLUS Healthcare: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 137 of the 195 other agencies in Hertfordshire that CQC has rated.
Specialisms
Taken from its CQC registration.
Ratings for safety, care and leadership
- Safe164 of 196 in Hertfordshire
- Effective173 of 196 in Hertfordshire
- Caring172 of 196 in Hertfordshire
- Responsive172 of 196 in Hertfordshire
- Well-led138 of 196 in Hertfordshire
Ratings from CQC's most recent report, published 18 December 2019. Under each rating: how many agencies in Hertfordshire share it.
Choice nearby
There are 23 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Hand in Hands, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
10 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Letchworth South East ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Earlier inspections
- Dec 2019
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first.
Published inspection reports
- CQC inspection report 18 December 2019
Map and area details
- Ward
- Letchworth South East
- Parliamentary constituency
- North East Hertfordshire
- NHS planning area
- NHS Central East Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in SG6 (12)
Larger map · Plan a journey · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Costs to expect
We estimate visits from Compassion PLUS Healthcare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Hertfordshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Track record
Compassion PLUS Healthcare has been registered with CQC since October 2018, about 8 years.
Its only published overall rating so far is Good, from December 2019.
6 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Who runs it
Compassion PLUS Healthcare is run by Compassion Plus Health Care Limited (company 08833150), incorporated in 2014, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Compassion PLUS Healthcare compares
- Rated Good. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (December 2019) is more recent than 33% of agency ratings in Hertfordshire.
- Registered with CQC in 2018: it has been registered longer than 63% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Hertfordshire lists 5.
Benchmarked against all CQC-registered home care agencies in Hertfordshire (Oct 2026).
Nearest home care agencies
Guides for families
Similar home care agencies near Letchworth, rated recently
- Abacus Care & SupportJul 2025 · 0.6 miles
- Empress Social CareFeb 2026 · 2.0 miles
- Destiny Support CareApr 2026 · 5.5 miles
Compassion PLUS Healthcare: common questions
- When was Compassion PLUS Healthcare last inspected?
- 18 December 2019 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
- Is Compassion PLUS Healthcare registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Compassion PLUS Healthcare a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-5937564351 and was rated Good overall in December 2019.
- Where is Compassion PLUS Healthcare based?
- Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ is the agency's office; check it serves your postcode.
- How is Compassion PLUS Healthcare rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What are Compassion PLUS Healthcare's fees?
- No fee list from Compassion PLUS Healthcare has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who runs Compassion PLUS Healthcare?
- Compassion PLUS Healthcare Ltd is the registered provider for Compassion PLUS Healthcare.
- What type of care does Compassion PLUS Healthcare provide?
- Compassion PLUS Healthcare is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.