Home care agency · Letchworth Garden City
Abacus Care & Support
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · Families helped this month: 3
Illustrative photo, not of Abacus Care & Support- Address
- Head Office, Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ
- Run by
- Abacus Care & Support Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2020 (6 years)
- Registered manager
- Mavis Korkor Abadji
- Company check
- Active, trading since 2019 (6 years), accounts up to date (Companies House 12365398)
- Last CQC check
- 18 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care
More in Letchworth: Home care in Letchworth (83) · Best rated home care agencies in Letchworth · Dementia care at home in Letchworth · Elderly care at home in Letchworth · Physical disability care at home in Letchworth · Live-in care in Letchworth
Full report at cqc.org.uk · CQC location ID 1-8809577412
The service in brief
Registered with CQC as a home care agency that also provides supported living, Abacus Care & Support is based in Letchworth Garden City, run by Abacus Care & Support Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and eating disorders.
Its latest CQC rating is Good overall (July 2025). It is one of 83 CQC-registered home care agencies that have an office within 7 miles of Letchworth; 39 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Abacus Care & Support: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 137 of the 195 other agencies in Hertfordshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Key points from CQC's visit
- Abacus Care and Support provides personal care to people living in their own homes in supported living accommodation.
- We gave the provider 48 hours’ notice of our intended visit to the office.
- This was to make sure the registered manager would be available to support our inspection.
- People were positive about the care they received from staff at Abacus Care and Support.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
How long it has been running
Abacus Care & Support has been registered with CQC since May 2020, about 6 years.
Its only published overall rating so far is Good, from July 2025.
What it may cost
We estimate visits from Abacus Care & Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
If savings are under the upper limit (£23,250 in England), Hertfordshire Council may pay part of the cost after a free care needs assessment.
The local picture
There are 23 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Hand in Hands, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
1 of the 14 nearest rated agencies has a more recent rating than this one.
It sits in Letchworth South East ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Percentage scores by area
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Abacus Care & Support scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 2 May 2025, published 18 July 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Area and map
- Ward
- Letchworth South East
- Parliamentary constituency
- North East Hertfordshire
- NHS area (integrated care board)
- NHS Central East Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in SG6 (12)
Bigger map · How to get there · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Who runs it
Abacus Care & Support is run by Abacus Care & Support Limited (company 12365398), incorporated in 2019.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Registered specialisms
As listed with the regulator.
Ratings for safety, care and leadership
- Safe75% score164 of 196 in Hertfordshire
- Effective75% score173 of 196 in Hertfordshire
- Caring75% score172 of 196 in Hertfordshire
- Responsive75% score172 of 196 in Hertfordshire
- Well-led75% score138 of 196 in Hertfordshire
Source: CQC, published 18 July 2025. Under each rating: how many agencies in Hertfordshire share it.
Family reviews
There are no reviews of Abacus Care & Support yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Abacus Care & Support compares
- Rated Good. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (July 2025) is more recent than 91% of agency ratings in Hertfordshire.
- Registered with CQC in 2020: it has been registered longer than 54% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Hertfordshire lists 5.
Benchmarked against all CQC-registered home care agencies in Hertfordshire (Oct 2026).
Nearest home care agencies
Guides for families
Other home care agencies near Letchworth with recent ratings
- Empress Social CareFeb 2026 · 2.0 miles
- Destiny Support CareApr 2026 · 5.5 miles
- Look Ahead Domiciliary Care (Hertfordshire)Jun 2025 · 6.3 miles
Questions about Abacus Care & Support
- How is Abacus Care & Support rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Abacus Care & Support cost?
- Abacus Care & Support has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Who is the registered provider for Abacus Care & Support?
- The registered provider is Abacus Care & Support Limited, according to CQC.
- What kind of care can Abacus Care & Support offer?
- CQC lists Abacus Care & Support under: homecare agencies, supported living. Check which of these it is actively providing now.
- When was Abacus Care & Support last inspected?
- Its current CQC rating dates from 18 July 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is Abacus Care & Support registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Abacus Care & Support regulated by the Care Quality Commission?
- Abacus Care & Support is on the CQC register as a home care agency (ID 1-8809577412) and was rated Good overall in July 2025.
- Where is Abacus Care & Support?
- The agency works from Head Office, Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ; ask which postcodes its carers cover.
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.