Home care agency · Milton Keynes
North Star Case Management Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of North Star Case Management Ltd- Address
- 12 Hall Close, Old Stratford, Milton Keynes, MK19 6NH
- Run by
- North Star Case Management Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- April 2022 (4 years)
- Registered manager
- Joanna Clare Renshaw
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10549636)
- Last CQC check
- 3 Aug 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Milton Keynes: Home care in Milton Keynes (180) · Best rated home care agencies in Milton Keynes · Elderly care at home in Milton Keynes · Physical disability care at home in Milton Keynes · Learning disability care at home in Milton Keynes · Live-in care in Milton Keynes
Full report at cqc.org.uk · CQC location ID 1-12744830613
About North Star Case Management Ltd
North Star Case Management Ltd in Milton Keynes is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and children and lists physical disabilities, learning disabilities and sight or hearing loss among its specialisms.
CQC rated it Good overall (August 2023), with Responsive rated Outstanding. It is one of 180 CQC-registered home care agencies that have an office within 7 miles of Milton Keynes; 76 of those are rated Good or Outstanding.
Choice nearby
There are 14 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is Median Wellness Ltd, under 0.5 miles away.
1 of the 13 nearest rated agencies has a more recent rating than this one.
It sits in Deanshanger & Paulerspury ward, classed by ONS as larger rural (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Northamptonshire ICB.
Ratings over time
- Aug 2023
- Today Rating 3 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 3 August 2023
The neighbourhood
- Ward
- Deanshanger & Paulerspury
- Parliamentary constituency
- South Northamptonshire
- Integrated care board
- NHS Northamptonshire Integrated Care Board
- Urban or rural
- Larger rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in MK19 (5)
Bigger map · Route planner · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
The inspection, summarised
- Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- People's goals and wishes were considered as part of their assessment of needs and the case managers ensured these were met.
- People's interests, goals and wishes were considered, and people were supported by staff to take part in activities and social events.
- Staff understood how to communicate with people effectively and used technology to do this.
Inspected 12 June 2023; report published 3 August 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Costs to expect
We estimate visits from North Star Case Management Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, West Northamptonshire Council may contribute once it has carried out a free needs assessment.
CQC ratings, area by area
- Safe62 of 97 in West Northamptonshire
- Effective78 of 97 in West Northamptonshire
- Caring85 of 97 in West Northamptonshire
- Responsive1 of 97 in West Northamptonshire
- Well-led56 of 97 in West Northamptonshire
From CQC's latest report, published 3 August 2023. Under each rating: how many agencies in West Northamptonshire share it; for example, 1 of 97 agencies in West Northamptonshire rated Outstanding for Responsive.
The ratings in context
Area by area, Responsive is rated Outstanding; 4 other areas are Good.
Across West Northamptonshire, 1 of 97 rated agencies are Outstanding for Responsive (1%).
The report's Responsive section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Track record
CQC registration dates from April 2022, so the service has been operating for around 4 years under its current registration.
One overall rating to date: Good, published August 2023.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Who it can help
As listed with the regulator.
The company behind North Star Case Management Ltd
North Star Case Management Ltd is run by North Star Case Management Ltd (company 10549636), incorporated in 2017, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
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Compared with other agencies locally
- Rated Good. Across West Northamptonshire, 68% of the 94 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2023) is more recent than 71% of agency ratings in West Northamptonshire.
- Registered with CQC in 2022: it has been registered longer than 43% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in West Northamptonshire lists 6.
All figures compare it with other home care agencies in West Northamptonshire; CQC register, Oct 2026.
Nearby options
Guides for families
Milton Keynes: home care agencies inspected recently
- Blessing's CareOct 2026 · 2.9 miles
Quick answers about North Star Case Management Ltd
- Is North Star Case Management Ltd rated well for safety?
- CQC rates five key questions. For North Star Case Management Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Is North Star Case Management Ltd registered for dementia care?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- Is North Star Case Management Ltd a registered provider?
- Yes. North Star Case Management Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-12744830613) and was rated Good overall in August 2023.
- How recent is North Star Case Management Ltd's CQC rating?
- 3 August 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- What kind of care can North Star Case Management Ltd offer?
- Its CQC registration covers homecare agencies. Ask North Star Case Management Ltd how it would adapt if needs increase.
- How much does care from North Star Case Management Ltd cost?
- North Star Case Management Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Where is North Star Case Management Ltd based?
- 12 Hall Close, Old Stratford, Milton Keynes, MK19 6NH is the agency's office; check it serves your postcode.
Look further afield
In West Northamptonshire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.