Home care agency · Ferryhill
Supportive SRC Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Supportive SRC Ltd- Address
- 7a Dean & Chapter Industrial Estate, Ferryhill, DL17 8LH
- Run by
- Supportive SRC Ltd
- Type of provider
- Charity (registered charity 1095388)
- Service
- Ambulances, Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Katie Louise Armstrong
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03962187)
- Last CQC check
- 22 Oct 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Ferryhill: Home care in Ferryhill (32) · Best rated home care agencies in Ferryhill · Live-in care in Ferryhill · 24-hour care in Ferryhill
Open CQC's full report · CQC location ID 1-127478632
About this agency
Supportive SRC Ltd is a CQC-registered home care agency in Ferryhill.
At its most recent rating, CQC judged it Good overall (October 2020). It is one of 32 CQC-registered home care agencies that have an office within 7 miles of Ferryhill; 20 of those are rated Good or Outstanding.
What it may cost
We estimate visits from Supportive SRC Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, County Durham Council may contribute once it has carried out a free needs assessment.
From the latest CQC inspection
- People confirmed they received their medicines safely as prescribed from suitably skilled staff.
- Medicines records were maintained, and associated checks completed.
- An action plan was in place to review the medicine audits to ensure any required actions were clearly documented.
- Staff told us they felt well supported in their roles and understood when to escalate any concerns or to seek support and guidance.
Inspected 29 September 2020; report published 22 October 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who the service is registered for
Specialisms as registered with CQC.
The local picture
There are 4 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Extra Care, 1.2 miles away.
16 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Ferryhill ward, classed by ONS as larger rural (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
The company behind Supportive SRC Ltd
Supportive SRC Ltd is run by Supportive Src Ltd (company 03962187), incorporated in 2000, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
How long it has been running
Registered in November 2016, it has 9 years on the CQC register.
CQC has published 5 overall ratings for it (2016–2020), starting at Good; it has gone up 1 and down 1 time, and is now Good.
No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 6 CQC reports on file for this address; the newest is from 22 October 2020.
Past CQC ratings
- Jul 2016
- Dec 2016
- Dec 2018
- Dec 2019
- Oct 2020
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 22 October 2020
- CQC inspection report 18 December 2019
- CQC inspection report 28 December 2018
- CQC inspection report 7 December 2016
- CQC inspection report 6 July 2016
- Inspection report 29 May 2013
Location and local area
- Ward
- Ferryhill
- Council
- Durham County Council · paying for care
- Parliamentary constituency
- Newton Aycliffe and Spennymoor
- Integrated care board
- NHS North East and North Cumbria Integrated Care Board
- ONS area type
- Larger rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
View on OpenStreetMap · Directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 39 of the 49 other agencies in County Durham that CQC has rated.
The five key questions
- Safe44 of 50 in County Durham
- Effective46 of 50 in County Durham
- Caring43 of 50 in County Durham
- Responsive46 of 50 in County Durham
- Well-led40 of 50 in County Durham
From CQC's latest report, published 22 October 2020. Under each rating: how many agencies in County Durham share it.
Family reviews
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How Supportive SRC Ltd compares
- Rated Good. Across County Durham, 94% of the 48 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (October 2020) is more recent than 13% of agency ratings in County Durham.
- Registered with CQC in 2016: it has been registered longer than 64% of home care agencies in the area.
- It lists 1 specialisms with CQC; the typical agency in County Durham lists 6.
All figures compare it with other home care agencies in County Durham; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Recently rated home care agencies near Ferryhill
- MMAB Healthcare- MMAB Consulting LtdJul 2025 · 4.8 miles
- RCS Domiciliary Agency LtdSep 2025 · 5.4 miles
- Social Return Case Management LtdNov 2025 · 7.0 miles
Supportive SRC Ltd questions answered
- Where is Supportive SRC Ltd?
- Its office is at 7a Dean & Chapter Industrial Estate, Ferryhill, DL17 8LH. Carers travel to people's homes, so check it covers your street.
- What type of care does Supportive SRC Ltd provide?
- CQC lists Supportive SRC Ltd under: ambulances, homecare agencies. Check which of these it is actively providing now.
- How much does Supportive SRC Ltd charge?
- We don't have published prices from Supportive SRC Ltd yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Supportive SRC Ltd regulated by the Care Quality Commission?
- It is. The CQC register records Supportive SRC Ltd as a home care agency, location ID 1-127478632 and was rated Good overall in October 2020.
- When did CQC last rate Supportive SRC Ltd?
- The rating now shown was published on 22 October 2020, 6 years ago. Ask what has changed since then, for example in management or staffing.
- How did Supportive SRC Ltd score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Can Supportive SRC Ltd care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
Agencies in neighbouring towns
In County Durham
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.