Care home · Worthing
Victoria Grand
Typical fee here £1,460–£1,780 a week Estimate
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Illustrative photo, not of Victoria Grand- Address
- 22 Mill Road, Mill Road, Worthing, BN11 4LF
- Run by
- Victoria Care Elite Limited
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 26 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Kristina Willmott
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04505288)
- Last CQC check
- 20 May 2025
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Worthing: Care homes in Worthing (67) · Best rated care homes in Worthing · Care homes for dementia care in Worthing · Care homes for elderly care in Worthing · Care homes for physical disability care in Worthing
Read the full CQC inspection report · CQC location ID 1-133870755
About this home
Victoria Grand in Worthing is registered with the Care Quality Commission as a residential care home, run by Victoria Care Elite Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and learning disabilities among its specialisms.
CQC rated it Requires improvement overall (May 2025). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement. It is one of 67 CQC-registered care homes in and around Worthing; 53 of those are rated Good or Outstanding.
The registered provider
Victoria Grand is run by Victoria Care Elite Limited (company 04505288), incorporated in 2002, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Ratings for safety, care and leadership
- Safe49 of 317 in West Sussex
- Effective25 of 317 in West Sussex
- Caring9 of 317 in West Sussex
- Responsive18 of 317 in West Sussex
- Well-led70 of 317 in West Sussex
CQC key question ratings, published 20 May 2025. Under each rating: how many care homes in West Sussex share it.
Specialisms
From the CQC register; ask how each need is met in practice.
History with CQC
Victoria Grand has been registered with CQC since January 2011, about 15 years.
CQC has published 5 overall ratings for it (2016–2025), starting at Good and falling to Requires improvement.
Reports on record: 6, with the most recent dated 24 August 2023.
Budgeting for this home
We estimate Victoria Grand at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
Council help is possible below £23,250 in savings: ask West Sussex Council for a free care needs assessment.
Ratings over time
- Nov 2016
- Oct 2018
- Aug 2023
- Jul 2024
- Today Rating 1 year old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
Inspection reports to read
- CQC inspection report 24 August 2023
- CQC inspection report 31 October 2018
- CQC inspection report 17 November 2016
- Inspection report 4 February 2014
- Inspection report 13 April 2013
- Inspection report 2 February 2012
Finding it
- Ward
- Heene
- Parliamentary constituency
- Worthing West
- Local NHS (ICB)
- NHS Surrey and Sussex Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Care homes in BN11 (56)
Open the full map · Get directions · OpenStreetMap (ODbL)
Around the building
- Bus stop 30 m (1 min walk) · 44 stops within 600 m
- Railway station West Worthing, 440 m (5 min walk)
- GP surgery Heene Road Surgery, 530 m (7 min walk)
- Pharmacy Boots, 670 m (8 min walk)
- Shop West Station News, 390 m (5 min walk)
- Park Victoria Park, 840 m (10 min walk)
- Café Cafe 7, 400 m (5 min walk)
- Place of worship Quakers Religious Society Of Friends, 210 m (3 min walk)
- Library Worthing Library, 1.5 km (18 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Ward and NHS boundaries from official postcode data, Open Government Licence.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is Lavender Lodge, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (4 of the nearest 25); physical disabilities (5 of the nearest 25).
7 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in Heene ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Within about a 10-minute walk there is a GP surgery (7 min), a pharmacy (8 min), a shop (5 min), a café (5 min), a bus stop (1 min) and a railway station (5 min), which matters for residents who can go out and for visiting family.
Reading Victoria Grand's CQC ratings
For Victoria Grand, Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across West Sussex, 49 of 317 rated care homes are Requires improvement for Safe (15%), while 25 of 317 rated care homes are Requires improvement for Effective (8%), while 9 of 317 rated care homes are Requires improvement for Caring (3%), while 18 of 317 rated care homes are Requires improvement for Responsive (6%), while 70 of 317 rated care homes are Requires improvement for Well-led (22%).
The Safe, Effective, Caring, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
What inspectors found
- People were not always protected from the risk of harm because staff could not always provide constant monitoring that some people required.
- Staffing levels were based on a dependency tool, but people and staff felt there were insufficient staff on duty to meet their needs promptly; our observations confirmed this.
- The management of some laundry posed an infection risk.
- People were not always protected from the risk of harm due to staffing levels which meant staff did not always have time to meet the needs of people.
Inspected 19 April 2023; report published 24 August 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
Nobody has reviewed Victoria Grand here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Victoria Grand against its area
- Rated Requires improvement. Across West Sussex, 84% of the 317 rated care homes are Good or Outstanding and 12 are Outstanding.
- Its rating (May 2025) is more recent than 73% of care home ratings in West Sussex.
- With 26 beds it is smaller than 54% of care homes in West Sussex, where the typical home has 28.
- Registered with CQC in 2011: it has been registered longer than 59% of care homes in the area.
- It lists 5 specialisms with CQC; the typical care home in West Sussex lists 3.
- Areas CQC rated below Good: Safe (15% of care homes in West Sussex are also rated below Good here); Effective (8% of care homes in West Sussex are also rated below Good here); Caring (3% of care homes in West Sussex are also rated below Good here); Responsive (6% of care homes in West Sussex are also rated below Good here); Well-led (22% of care homes in West Sussex are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered care home in West Sussex, CQC data for Oct 2026.
Nearest care homes
Guides for families
Newer ratings near Worthing
- ChantryJun 2025
- Tenby HouseJun 2026
- Pentlands Nursing HomeSep 2026
Frequently asked about Victoria Grand
- Is Victoria Grand registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Victoria Grand's CQC rating?
- The rating now shown was published on 20 May 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- What is Victoria Grand's address?
- It is at 22 Mill Road, Mill Road, Worthing, BN11 4LF.
- Is Victoria Grand registered with CQC?
- Yes. Victoria Grand is registered with the Care Quality Commission as a care home (location ID 1-133870755) and was rated Requires improvement overall in May 2025.
- What services is Victoria Grand registered for?
- CQC lists Victoria Grand under: residential homes. Check which of these it is actively providing now.
- What are Victoria Grand's fees?
- We don't have published prices from Victoria Grand yet. Residential care home typically costs £1,100–£1,600 a week (typical 2026 prices in West Sussex). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Victoria Grand rated well for safety?
- By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How many residents can Victoria Grand take?
- Victoria Grand is registered for up to 26 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Who is the registered provider for Victoria Grand?
- On CQC's register the provider is Victoria Care Elite Limited.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.