Home care agency · Swindon
Merit Healthcare Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Merit Healthcare Ltd- Address
- 2nd Floor 140 High Street, Royal Wootton Bassett, Swindon, SN4 7AY
- Run by
- Merit Healthcare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Cecily Muthanje Wheeler
- Company check
- Active, trading since 2015 (11 years), accounts up to date (Companies House 09599960)
- Last CQC check
- 3 Jun 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Swindon: Home care in Swindon (62) · Best rated home care agencies in Swindon · Dementia care at home in Swindon · Elderly care at home in Swindon · Physical disability care at home in Swindon · Live-in care in Swindon
Open CQC's full report · CQC location ID 1-3001630780
Merit Healthcare Ltd at a glance
Merit Healthcare Ltd in Swindon is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (June 2025). It is one of 47 CQC-registered home care agencies that have an office within 7 miles of Royal Wootton Bassett; 26 of those are rated Good or Outstanding.
How long it has been running
Merit Healthcare Ltd has been registered with CQC since November 2016, about 9 years.
CQC has published 6 overall ratings for it (2018–2025), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
Reports on record: 5, with the most recent dated 17 August 2023.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 70%, averaging 73% overall.
The local picture
There are 16 other agencies within 3 miles, 8 of them rated Good or Outstanding; the nearest is Honeysuckle Home Care Limited, under 0.5 miles away.
9 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Royal Wootton Bassett North ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
What it may cost
We estimate visits from Merit Healthcare Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Wiltshire Council for a free care needs assessment.
Detailed scores
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Merit Healthcare Ltd scores 73%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 11 February 2025, published 3 June 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Ratings over time
- Jan 2018
- Jul 2018
- Sep 2019
- Aug 2021
- Aug 2023
- Jun 2025
- Today Rating 1 year old
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 17 August 2023
- CQC inspection report 24 August 2021
- CQC inspection report 11 September 2019
- CQC inspection report 25 July 2018
- CQC inspection report 4 January 2018
Map and area details
- Ward
- Royal Wootton Bassett North
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Chippenham
- Integrated care board
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in SN4 (12)
Bigger map · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Safe, effective, caring, responsive, well-led
- Safe75% score96 of 110 in Wiltshire
- Effective75% score102 of 110 in Wiltshire
- Caring70% score103 of 110 in Wiltshire
- Responsive71% score104 of 110 in Wiltshire
- Well-led75% score97 of 110 in Wiltshire
As rated by CQC, published 3 June 2025. Under each rating: how many agencies in Wiltshire share it.
Who runs it
Merit Healthcare Ltd is run by Merit Healthcare Ltd (company 09599960), incorporated in 2015, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Specialisms
From the CQC register; ask how each need is met in practice.
What inspectors found
- The management promoted openness and transparency placing the people at the centre of everything.
- People, relatives and staff felt comfortable speaking up and provided examples of where they had. Systems were in place to monitor the quality and safety of care.
- Some of these were relatively new and being embedded into regular practice.
- Comments included, “[Staff] are just so professional, and they do what is necessary and a bit more sometimes.
Inspected 7 July 2023; report published 17 August 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Family reviews
There are no reviews of Merit Healthcare Ltd yet. If you know the service, your experience could help someone else.
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Compared with other agencies locally
- Rated Good. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (June 2025) is more recent than 71% of agency ratings in Wiltshire.
- Registered with CQC in 2016: it has been registered longer than 72% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Wiltshire lists 6.
Based on the CQC register for Wiltshire as at Oct 2026.
Nearby options
Guides for families
Newer ratings near Swindon
- Saxon Care Solutions (Royal Wootton Bassett)Dec 2025 · 0.9 miles
- Starmedi Healthcare Services LtdMar 2026 · 0.9 miles
- Voyage (DCA) SwindonMay 2025 · 0.9 miles
Merit Healthcare Ltd: common questions
- Where is Merit Healthcare Ltd?
- 2nd Floor 140 High Street, Royal Wootton Bassett, Swindon, SN4 7AY is the agency's office; check it serves your postcode.
- What services is Merit Healthcare Ltd registered for?
- Its CQC registration covers homecare agencies. Ask Merit Healthcare Ltd how it would adapt if needs increase.
- How much does care from Merit Healthcare Ltd cost?
- Merit Healthcare Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Merit Healthcare Ltd regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-3001630780 and was rated Good overall in June 2025.
- How recent is Merit Healthcare Ltd's CQC rating?
- 3 June 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- Is Merit Healthcare Ltd rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- Is Merit Healthcare Ltd registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
Agencies in neighbouring towns
In Wiltshire
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.