Home care agency · Derby
Up 24 Seven Services Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Up 24 Seven Services Ltd- Address
- The Old Courthouse, 18-20 St. Peters Churchyard, Derby, DE1 1NN
- Run by
- UP 24 Seven Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2017 (8 years)
- Registered manager
- Lilian Michael Kulaya-Urassa
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10835059)
- Last CQC check
- 21 Jun 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Derby: Home care in Derby (132) · Best rated home care agencies in Derby · Dementia care at home in Derby · Elderly care at home in Derby · Physical disability care at home in Derby · Live-in care in Derby
Open CQC's full report · CQC location ID 1-4472767988
Introducing Up 24 Seven Services Ltd
Registered with CQC as a home care agency, Up 24 Seven Services Ltd is based in Derby, run by UP 24 Seven Services Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (June 2024). It is one of 132 CQC-registered home care agencies that have an office within 7 miles of Derby; 69 of those are rated Good or Outstanding.
What the ratings tell you
All five areas CQC looks at are rated Good for Up 24 Seven Services Ltd: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 58 of the 69 other agencies in Derby that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
How the scores break down
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Up 24 Seven Services Ltd scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 21 May 2024, published 21 June 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
How its rating has changed
- Dec 2018
- Dec 2019
- Jun 2024
- Today Rating 2 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 14 December 2019
- CQC inspection report 7 December 2018
Where it is
- Ward
- Arboretum
- Council
- Derby City Council · paying for care
- Parliamentary constituency
- Derby South
- NHS planning area
- NHS Derby and Derbyshire Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in DE1 (34)
Larger map · Plan a journey · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
History with CQC
CQC registration dates from November 2017, so the service has been operating for around 8 years under its current registration.
CQC has published 3 overall ratings for it (2018–2024), starting at Requires improvement and improving to Good.
There are 2 CQC reports on file for this address; the newest is from 14 December 2019.
Budgeting for this agency
We estimate visits from Up 24 Seven Services Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Derby Council for a free care needs assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Walton Out Care, under 0.5 miles away.
3 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Arboretum ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Derby and Derbyshire ICB.
Ownership and company checks
Up 24 Seven Services Ltd is run by Up 24 Seven Services Ltd (company 10835059), incorporated in 2017.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Safe, effective, caring, responsive, well-led
- Safe75% score61 of 70 in Derby
- Effective75% score64 of 70 in Derby
- Caring75% score67 of 70 in Derby
- Responsive75% score68 of 70 in Derby
- Well-led75% score59 of 70 in Derby
From CQC's latest report, published 21 June 2024. Under each rating: how many agencies in Derby share it.
Registered specialisms
As listed with the regulator.
Inspection findings in brief
- It provides care for people living in their own houses and flats.
- People are supported in their own homes so that they can live as independently as possible.
- The service worked with people and partner agencies to have safe systems of care and ensure people's safety and safeguarded people when needed.
- People and their relatives told us they felt safe and well looked after by the staff.
Inspected 7 November 2019; report published 14 December 2019; supporting 49 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
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How Up 24 Seven Services Ltd compares
- Rated Good. Across Derby, 91% of the 70 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (June 2024) is more recent than 73% of agency ratings in Derby.
- Registered with CQC in 2017: it has been registered longer than 74% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Derby lists 6.
Benchmarked against all CQC-registered home care agencies in Derby (Oct 2026).
Closest alternatives
Guides for families
Similar home care agencies near Derby, rated recently
- Profad Care Agency LimitedApr 2025 · under 0.5 miles
- Derbyshire Care Services HQSep 2025 · 0.6 miles
- Derby OfficeOct 2026 · 0.7 miles
What families ask about Up 24 Seven Services Ltd
- Who runs Up 24 Seven Services Ltd?
- The registered provider is UP 24 Seven Services Ltd, according to CQC.
- What services is Up 24 Seven Services Ltd registered for?
- Up 24 Seven Services Ltd is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Is Up 24 Seven Services Ltd rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does Up 24 Seven Services Ltd charge?
- No fee list from Up 24 Seven Services Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Up 24 Seven Services Ltd regulated by the Care Quality Commission?
- Up 24 Seven Services Ltd is on the CQC register as a home care agency (ID 1-4472767988) and was rated Good overall in June 2024.
- Where is Up 24 Seven Services Ltd?
- The agency works from The Old Courthouse, 18-20 St. Peters Churchyard, Derby, DE1 1NN; ask which postcodes its carers cover.
- When was Up 24 Seven Services Ltd last inspected?
- 21 June 2024 is when the current rating was published, 2 years ago. Check what has changed since, such as the manager or staffing.
- Can Up 24 Seven Services Ltd care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Agencies in neighbouring towns
In Derby
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.