Home care agency · Swindon
Voyage (DCA) Swindon
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Voyage (DCA) Swindon- Address
- Bowman House Business Centre, Bowman Court, Whitehill Lane, Royal Wootton Bassett, Swindon, SN4 7DB
- Run by
- Voyage 1 Limited (278 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- June 2017 (9 years)
- Part of
- Voyage
- Registered manager
- Samantha Arnold
- Company check
- Active, trading since 1988 (38 years), accounts up to date (Companies House 02215899)
- Last CQC check
- 12 May 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
More in Royal Wootton Bassett: Home care in Royal Wootton Bassett (47) · Best rated home care agencies in Royal Wootton Bassett · Elderly care at home in Royal Wootton Bassett · Physical disability care at home in Royal Wootton Bassett · Learning disability care at home in Royal Wootton Bassett · Live-in care in Royal Wootton Bassett
Full report at cqc.org.uk · CQC location ID 1-3900991399
About this agency
Voyage (DCA) Swindon is a CQC-registered home care agency in Swindon, run by Voyage 1 Limited. Its CQC registration covers adults of all ages, including people living with physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (May 2025). It is one of 47 CQC-registered home care agencies that have an office within 7 miles of Royal Wootton Bassett; 26 of those are rated Good or Outstanding.
The inspection, summarised
- The inspection was carried out because of the time since the last assessment.
- People were involved in assessments of their needs.
- Staff reviewed assessments taking account of people’s communication, personal, health needs and other complex packages of support.
- People said there were enough staff available to support them to attend activities and events they wanted to go to.
Inspected 18 October 2021; report published 16 November 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Who runs it
Voyage (DCA) Swindon is run by Voyage 1 Limited (company 02215899), incorporated in 1988, 29 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and social work without accommodation for older and disabled people (which includes home care).
Voyage 1 Limited runs 280 CQC-registered services across 87 council areas; 244 of the 268 with a rating are Good or Outstanding (91%), against 84% for the same mix of services across England.
9 of its services are in Wiltshire.
It trades under the Voyage brand, which covers 320 services run by 13 registered providers.
How CQC rated each area
- Safe75% score96 of 110 in Wiltshire
- Effective75% score102 of 110 in Wiltshire
- Caring75% score103 of 110 in Wiltshire
- Responsive79% score104 of 110 in Wiltshire
- Well-led75% score97 of 110 in Wiltshire
Source: CQC, published 12 May 2025. Under each rating: how many agencies in Wiltshire share it.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Voyage (DCA) Swindon: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Responsive at 79% and its lowest is Well-led at 75%, averaging 76% overall.
Voyage (DCA) Swindon over the years
Registered in June 2017, it has 9 years on the CQC register.
CQC has published 6 overall ratings for it (2017–2025), starting at Requires improvement and improving to Good.
There are 5 CQC reports on file for this address; the newest is from 16 November 2021.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Likely fees
We estimate visits from Voyage (DCA) Swindon at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Wiltshire Council for a free care needs assessment.
Scores behind the rating
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Voyage (DCA) Swindon scores 76%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 4 March 2025, published 12 May 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Earlier inspections
- Sep 2017
- Oct 2018
- Dec 2019
- Apr 2020
- Nov 2021
- May 2025
- Today Rating 1 year old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 16 November 2021
- CQC inspection report 1 April 2020
- CQC inspection report 10 December 2019
- CQC inspection report 4 October 2018
- CQC inspection report 8 September 2017
Map and area details
- Ward
- Royal Wootton Bassett South & West
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Chippenham
- NHS integrated care board
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in SN4 (12)
Larger map · Get directions · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Around Swindon
There are 15 other agencies within 3 miles, 7 of them rated Good or Outstanding; the nearest is Angels Care At Home Ltd, under 0.5 miles away.
9 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Royal Wootton Bassett South & West ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Family reviews
There are no reviews of Voyage (DCA) Swindon yet. If you know the service, your experience could help someone else.
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Where Voyage (DCA) Swindon stands locally
- Rated Good. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (May 2025) is more recent than 69% of agency ratings in Wiltshire.
- Registered with CQC in 2017: it has been registered longer than 66% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Wiltshire lists 6.
Based on the CQC register for Wiltshire as at Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Royal Wootton Bassett, rated recently
- Merit Healthcare LtdJun 2025 · under 0.5 miles
- Saxon Care Solutions (Royal Wootton Bassett)Dec 2025 · 0.9 miles
- Starmedi Healthcare Services LtdMar 2026 · 0.9 miles
Frequently asked about Voyage (DCA) Swindon
- Is Voyage (DCA) Swindon registered with CQC?
- Yes. Voyage (DCA) Swindon is registered with the Care Quality Commission as a home care agency (location ID 1-3900991399) and was rated Good overall in May 2025.
- Where is Voyage (DCA) Swindon?
- The agency works from Bowman House Business Centre, Bowman Court, Whitehill Lane, Royal Wootton Bassett, Swindon, SN4 7DB; ask which postcodes its carers cover.
- When was Voyage (DCA) Swindon last inspected?
- The rating now shown was published on 12 May 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Is Voyage (DCA) Swindon registered for dementia care?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- Which provider runs Voyage (DCA) Swindon?
- CQC lists Voyage 1 Limited as the provider responsible for Voyage (DCA) Swindon.
- What kind of care can Voyage (DCA) Swindon offer?
- Voyage (DCA) Swindon is registered for homecare agencies. Ask which of these it provides at the moment.
- How is Voyage (DCA) Swindon rated for safety and leadership?
- CQC rates five key questions. For Voyage (DCA) Swindon: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does Voyage (DCA) Swindon charge?
- No fee list from Voyage (DCA) Swindon has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
Home care in nearby towns
In Wiltshire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.