Home care agency · Retford
Free Spirit Support Service
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Free Spirit Support Service- Address
- 133 Moorgate, Retford, DN22 6RS
- Run by
- Free Spirit Support Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2023 (3 years)
- Registered manager
- Ashley Louise Morris
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07661122)
- Last CQC check
- 25 Dec 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in Retford: Home care in Retford (14) · Best rated home care agencies in Retford · Dementia care at home in Retford · Elderly care at home in Retford · Physical disability care at home in Retford
See this service on the CQC website · CQC location ID 1-17035566575
An overview of Free Spirit Support Service
Free Spirit Support Service is a CQC-registered home care agency in Retford, run by Free Spirit Support Services Ltd. Its CQC registration covers older people, including people living with dementia and physical disabilities.
At its most recent rating, CQC judged it Requires improvement overall (December 2021). Safe, Effective, Responsive and Well-led were rated Requires improvement. It is one of 14 CQC-registered home care agencies that have an office within 7 miles of Retford; 8 of those are rated Good or Outstanding.
Earlier inspections
- May 2016
- Mar 2019
- Aug 2021
- Dec 2021
- Today Rating 4 years old
Published CQC ratings in date order.
Finding it
- Ward
- East Retford East
- Parliamentary constituency
- Bassetlaw
- Local NHS (ICB)
- NHS Nottingham and Nottinghamshire Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DN22 (7)
View on OpenStreetMap · Route planner · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
How it fits locally
There are 6 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is TTT Testimonies Ltd, under 0.5 miles away.
1 of the 5 nearest rated agencies has a more recent rating than this one.
It sits in East Retford East ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Nottingham and Nottinghamshire ICB.
CQC ratings, area by area
- Safe12 of 127 in Nottinghamshire
- Effective9 of 127 in Nottinghamshire
- Caring107 of 127 in Nottinghamshire
- Responsive5 of 127 in Nottinghamshire
- Well-led13 of 127 in Nottinghamshire
Source: CQC, published 25 December 2021. Under each rating: how many agencies in Nottinghamshire share it.
Budgeting for this agency
We estimate visits from Free Spirit Support Service at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Nottinghamshire Council may pay part of the cost after a free care needs assessment.
History with CQC
Registered in August 2023, it has 3 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2021), starting at Good and falling to Requires improvement.
No new overall rating has been published for 4 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
This rating belongs to the former operator. The current provider has not had its own inspection here yet.
The registered provider
Free Spirit Support Service is run by Free Spirit Support Services Ltd (company 07661122), incorporated in 2011, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other residential care.
Needs it is registered to meet
Taken from its CQC registration.
Reading Free Spirit Support Service's CQC ratings
Looking at the five areas: Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
Across Nottinghamshire, 12 of 127 rated agencies are Requires improvement for Safe (9%), while 9 of 127 rated agencies are Requires improvement for Effective (7%), while 5 of 127 rated agencies are Requires improvement for Responsive (4%), while 13 of 127 rated agencies are Requires improvement for Well-led (10%).
The Safe, Effective, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
No family has reviewed Free Spirit Support Service on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Free Spirit Support Service compares
- Rated Requires improvement. Across Nottinghamshire, 90% of the 125 rated home care agencies are Good or Outstanding and 17 are Outstanding.
- Its rating (December 2021) is more recent than 46% of agency ratings in Nottinghamshire.
- Registered with CQC in 2023: it has been registered longer than 27% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Nottinghamshire lists 6.
- Areas CQC rated below Good: Safe (10% of home care agencies in Nottinghamshire are also rated below Good here); Effective (8% of home care agencies in Nottinghamshire are also rated below Good here); Responsive (5% of home care agencies in Nottinghamshire are also rated below Good here); Well-led (11% of home care agencies in Nottinghamshire are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Nottinghamshire, CQC data for Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Retford, rated recently
- Pinnacle Care Professionals LtdJun 2026 · 6.2 miles
Frequently asked about Free Spirit Support Service
- What type of care does Free Spirit Support Service provide?
- Registration for Free Spirit Support Service covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for Free Spirit Support Service?
- Free Spirit Support Service is run by Free Spirit Support Services Ltd, the registered provider on the CQC register.
- How much does Free Spirit Support Service charge?
- No fee list from Free Spirit Support Service has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Free Spirit Support Service rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Free Spirit Support Service based?
- 133 Moorgate, Retford, DN22 6RS. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Free Spirit Support Service regulated by the Care Quality Commission?
- It is. The CQC register records Free Spirit Support Service as a home care agency, location ID 1-17035566575 and was rated Requires improvement overall in December 2021.
- Can Free Spirit Support Service care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was Free Spirit Support Service last inspected?
- Its current CQC rating dates from 25 December 2021, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
More home care agencies nearby
In Nottinghamshire
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.