Home care agency · Sheffield
One to One Community Care
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of One to One Community Care- Address
- Redlands Business Centre, 3-5 Tapton House Road, Sheffield, S10 5BY
- Run by
- Mrs Susan Smith
- Type of provider
- Independent (owner-run)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2020 (6 years)
- Registered manager
- *
- Last CQC check
- 4 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Sheffield: Home care in Sheffield (126) · Best rated home care agencies in Sheffield · Dementia care at home in Sheffield · Elderly care at home in Sheffield · Physical disability care at home in Sheffield · Live-in care in Sheffield
CQC page for this service · CQC location ID 1-9434256610
The service in brief
One to One Community Care is a CQC-registered home care agency in Sheffield, run by Mrs Susan Smith. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (March 2026). It is one of 126 CQC-registered home care agencies that have an office within 7 miles of Sheffield; 90 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe75% score97 of 105 in Sheffield
- Effective71% score98 of 105 in Sheffield
- Caring0% score97 of 105 in Sheffield
- Responsive0% score97 of 105 in Sheffield
- Well-led75% score88 of 105 in Sheffield
Source: CQC, published 4 March 2026. Under each rating: how many agencies in Sheffield share it.
Around Sheffield
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Prof-Care Limited, under 0.5 miles away.
2 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Broomhill and Sharrow Vale ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS South Yorkshire ICB.
The inspection, summarised
- They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities.
- Not everyone who uses a domiciliary service receives personal care.
- This service was previously rated requires improvement and was in breach of the legal regulation in relation to safe care and treatment and good governance.
- A relative told us, “[Relative] absolutely adores them [carers] and feels safe with them.” People and their relatives told us they could speak to managers and staff and were confident if they had any issues these would be addressed.
Inspected 27 May 2022; report published 21 July 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Registered specialisms
Registration details from CQC.
Likely fees
We estimate visits from One to One Community Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Sheffield Council may contribute once it has carried out a free needs assessment.
The company behind One to One Community Care
One to One Community Care is the only service its provider, Mrs Susan Smith, runs, so it is an independent, single-site operator rather than part of a chain.
One to One Community Care over the years
CQC registration dates from September 2020, so the service has been operating for around 6 years under its current registration.
CQC has published 5 overall ratings for it (2015–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
How the scores break down
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, One to One Community Care scores 44%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 0%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals2 · Some shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 0%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future2 · Some shortfalls
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 6 February 2026, published 2 September 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
How its rating has changed
- Sep 2015
- Jan 2018
- Jul 2022
- Sep 2025
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 21 July 2022
Finding it
- Ward
- Broomhill and Sharrow Vale
- Council
- Sheffield City Council · paying for care
- Parliamentary constituency
- Sheffield Central
- NHS area (integrated care board)
- NHS South Yorkshire Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
Larger map · Get directions · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
The ratings in context
One to One Community Care has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 87 of the 104 other agencies in Sheffield that CQC has rated.
Under CQC's newer scoring, its strongest area is Safe at 75% and its lowest is Responsive at 0%, averaging 44% overall.
Family reviews
Nobody has reviewed One to One Community Care here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
One to One Community Care against its area
- Rated Good. Across Sheffield, 96% of the 103 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (March 2026) is more recent than 79% of agency ratings in Sheffield.
- Registered with CQC in 2020: it has been registered longer than 49% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Sheffield lists 6.
Based on the CQC register for Sheffield as at Oct 2026.
Nearest home care agencies
Guides for families
Sheffield: home care agencies inspected recently
- First Support CareJun 2025 · 1.3 miles
- Loxley Park Assisted Living ResidencyMay 2026 · 2.9 miles
- Seven Steps Support LimitedOct 2026 · 4.3 miles
Quick answers about One to One Community Care
- Can One to One Community Care care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When was One to One Community Care last inspected?
- Its current CQC rating dates from 4 March 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- What is One to One Community Care's address?
- Redlands Business Centre, 3-5 Tapton House Road, Sheffield, S10 5BY is the agency's office; check it serves your postcode.
- Is One to One Community Care registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-9434256610 and was rated Good overall in March 2026.
- How much does One to One Community Care charge?
- No fee list from One to One Community Care has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did One to One Community Care score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What type of care does One to One Community Care provide?
- One to One Community Care is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who is the registered provider for One to One Community Care?
- CQC lists Mrs Susan Smith as the provider responsible for One to One Community Care.
Home care in nearby towns
In Sheffield
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.