Care home · Cheltenham
Alexander House Care Home - Cheltenham
Illustrative photo, not of Alexander House Care Home - Cheltenham- Address
- Alexander House, 16 Tivoli Road, Cheltenham, GL50 2TG
- Run by
- Dr Ahmed & Mrs Lesley El Banna
- Type of provider
- Independent (partnership)
- Service
- Residential care home
- Beds
- 10 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Lesley El Banna Ahmed El Banna
- Last CQC check
- 18 Dec 2019
- Typical fees Estimated
- £1,300–£1,590 a week for residential care. Estimate only, from published local rates. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Cheltenham: Care homes in Cheltenham (36) · Best rated care homes in Cheltenham · Care homes for elderly care in Cheltenham · Care homes for learning disability care in Cheltenham · Care homes for mental health care in Cheltenham
Open CQC's full report · CQC location ID 1-112309865
About this home
Alexander House Care Home - Cheltenham is a CQC-registered residential care home in Cheltenham, run by Dr Ahmed & Mrs Lesley El Banna. Its CQC registration covers older people, including people living with learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (December 2019). It is one of 36 CQC-registered care homes in and around Cheltenham; 25 of those are rated Good or Outstanding.
The company behind Alexander House Care Home - Cheltenham
Alexander House Care Home - Cheltenham is the only service its provider, Dr Ahmed & Mrs Lesley El Banna, runs, so it is an independent, single-site operator rather than part of a chain.
Alexander House Care Home - Cheltenham over the years
Alexander House Care Home - Cheltenham has been registered with CQC since December 2010, about 15 years.
CQC has published 3 overall ratings for it (2016–2019), starting at Good and staying Good every time.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
6 reports have been published for this location, most recently on 18 December 2019.
Likely fees
We estimate Alexander House Care Home - Cheltenham at £1,300–£1,590 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
With savings below £23,250, Gloucestershire Council may contribute once it has carried out a free needs assessment.
Around Cheltenham
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is The Vicarage, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (8 of the nearest 25).
15 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Park ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (6 min), a shop (5 min), a park (6 min), a café (4 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
How its rating has changed
- Feb 2016
- Jan 2017
- Dec 2019
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first.
CQC reports
- CQC inspection report 18 December 2019
- CQC inspection report 10 January 2017
- CQC inspection report 4 February 2016
- Inspection report 8 May 2014
- Inspection report 25 September 2013
- Inspection report 12 March 2013
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 26 January 2026 by Cheltenham. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Alexander House"). Open Government Licence.
The neighbourhood
- Ward
- Park
- Parliamentary constituency
- Cheltenham
- NHS area (integrated care board)
- NHS Gloucestershire Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Care homes in GL50 (10)
Larger map · Get directions · Map © OpenStreetMap contributors
Local amenities
- Bus stop 110 m (1 min walk) · 32 stops within 600 m
- Railway station Cheltenham Spa, 1.2 km (15 min walk)
- GP surgery Dr Zhao, 410 m (5 min walk)
- Pharmacy Spa Pharmacy, 520 m (6 min walk)
- Shop Londis, 400 m (5 min walk)
- Park Montpellier Gardens, 520 m (6 min walk)
- Café Café Boho, 330 m (4 min walk)
- Place of worship Bethesda Methodist Church, 330 m (4 min walk)
- Library Park Campus Library, 390 m (5 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Each area CQC checks
- Safe164 of 189 in Gloucestershire
- Effective174 of 189 in Gloucestershire
- Caring166 of 189 in Gloucestershire
- Responsive160 of 189 in Gloucestershire
- Well-led147 of 189 in Gloucestershire
Ratings from CQC's most recent report, published 18 December 2019. Under each rating: how many care homes in Gloucestershire share it.
Needs it is registered to meet
Taken from its CQC registration.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 146 of the 188 other care homes in Gloucestershire that CQC has rated.
Inspection findings in brief
- Care staff kept an accurate record of when people had received their medicines.
- People were supported by a kind, caring and compassionate care team who knew people's needs.
- Staff supported people to spend their days as they wished.
- People told us they socialised with each other and also on their own, they had choices how they were able to access the local community.
Inspected 29 August 2019; report published 18 December 2019; supporting 10 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Alexander House Care Home - Cheltenham in local context
- Rated Good. Across Gloucestershire, 86% of the 189 rated care homes are Good or Outstanding and 12 are Outstanding.
- Its rating (December 2019) is more recent than 39% of care home ratings in Gloucestershire.
- With 10 beds it is smaller than 70% of care homes in Gloucestershire, where the typical home has 26.
- Registered with CQC in 2010: it has been registered longer than 94% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Gloucestershire lists 3.
Based on the CQC register for Gloucestershire as at Oct 2026.
Nearest care homes
Guides for families
Similar care homes near Cheltenham, rated recently
- Crofton SpringsMay 2026
- Bradbury GardensSep 2026
- Royal CourtNov 2025
Questions about Alexander House Care Home - Cheltenham
- What type of care does Alexander House Care Home - Cheltenham provide?
- Alexander House Care Home - Cheltenham is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- Is Alexander House Care Home - Cheltenham registered with CQC?
- Alexander House Care Home - Cheltenham is on the CQC register as a care home (ID 1-112309865) and was rated Good overall in December 2019.
- Where is Alexander House Care Home - Cheltenham based?
- It is at Alexander House, 16 Tivoli Road, Cheltenham, GL50 2TG.
- When did CQC last rate Alexander House Care Home - Cheltenham?
- Its current CQC rating dates from 18 December 2019, 6 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does Alexander House Care Home - Cheltenham support people with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- Who is the registered provider for Alexander House Care Home - Cheltenham?
- On CQC's register the provider is Dr Ahmed & Mrs Lesley El Banna.
- How many beds does Alexander House Care Home - Cheltenham have?
- Alexander House Care Home - Cheltenham is registered for up to 10 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Is Alexander House Care Home - Cheltenham rated well for safety?
- CQC rates five key questions. For Alexander House Care Home - Cheltenham: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Alexander House Care Home - Cheltenham cost?
- No fee list from Alexander House Care Home - Cheltenham has reached us. Residential care home typically costs £1,445 a week (average 2026 self-funder fees in South West). A written quote should spell out weekend, bank holiday and short-notice rates.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.