Care home · Norwich
Brooke House
Typical fee here £1,350–£1,650 a week Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Brooke House- Address
- Brooke Gardens, The Street, Norwich, NR15 1JH
- Run by
- Regal Healthcare Properties Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 35 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Pets
- Pets welcome (as stated on kingsleyhealthcare.co.uk)
- Garden
- Garden for residents (as stated on kingsleyhealthcare.co.uk)
- En-suite rooms
- All rooms en-suite (as stated on kingsleyhealthcare.co.uk)
- Registered with CQC
- January 2011 (15 years)
- Part of
- Kingsley Healthcare
- Registered manager
- Oana Lungan
- Company check
- Active, trading since 2003 (23 years), accounts up to date (Companies House 04767494)
- Last CQC check
- 9 Jun 2023
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-126987155
About Brooke House
Brooke House is a CQC-registered residential care home in Norwich, run by Regal Healthcare Properties Limited. Its CQC registration covers adults of all ages, including people living with dementia and mental health conditions.
At its most recent rating, CQC judged it Requires improvement overall (June 2023). Safe and Well-led were rated Requires improvement.
Who it can help
Registration details from CQC.
Reading Brooke House's CQC ratings
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Norfolk, 99 of 290 rated care homes are Requires improvement for Safe (34%), while 105 of 290 rated care homes are Requires improvement for Well-led (36%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
From the latest CQC inspection
- We identified risks within the care environment, where equipment needed to be replaced, changes were needed to reduce the risk of harm to skin from hot and uncovered surfaces and unsecured access to risk items, which placed people at risk of potential harm.
- This was of particular concern because many of the people at the service were living with dementia and relied on staff to maintain their safety.
- Some areas of medicine management needed to be improved to ensure staff were working in line with local and nationally recognised best practice.
- We observed some people's teeth and finger nails to be visibly dirty, their daily records indicated gaps in the completion of these basic care tasks.
Inspected 4 May 2023; report published 9 June 2023; supporting 35 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Costs to expect
We estimate Brooke House at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Ask how often fees rise and whether they go up if care needs increase.
People with savings under £23,250 may get help from Norfolk Council after a needs and financial assessment.
CQC ratings, area by area
- Safe99 of 290 in Norfolk
- Effective229 of 290 in Norfolk
- Caring246 of 290 in Norfolk
- Responsive232 of 290 in Norfolk
- Well-led105 of 290 in Norfolk
CQC key question ratings, published 9 June 2023. Under each rating: how many care homes in Norfolk share it.
Choice nearby
There are 2 other care homes within 3 miles, 2 of them rated Good or Outstanding; the nearest is Oaklands, 1.7 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (6 of the nearest 25).
7 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Brooke ward, classed by ONS as smaller rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Within about a 10-minute walk there is a shop (9 min), a café (6 min) and a bus stop (3 min), which matters for residents who can go out and for visiting family.
The registered provider
Brooke House is run by Regal Healthcare Properties Limited (company 04767494), incorporated in 2003, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 9 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Regal Healthcare Properties Limited runs 3 CQC-registered services across 2 council areas; 1 of the 3 with a rating are Good or Outstanding (33%), against 83% for the same mix of services across England.
2 of its services are in Norfolk.
It trades under the Kingsley Healthcare brand, which covers 41 services run by 17 registered providers.
Rating history
- Oct 2016
- Nov 2017
- Mar 2021
- Jun 2023
- Today Rating 3 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 9 June 2023
- CQC inspection report 17 March 2021
- CQC inspection report 4 November 2017
- CQC inspection report 15 October 2016
- Inspection report 29 July 2014
- Inspection report 1 October 2013
The neighbourhood
- Ward
- Brooke
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- South Norfolk
- NHS area (integrated care board)
- NHS Norfolk and Suffolk Integrated Care Board
- Setting
- Smaller rural · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in NR15 (6)
See the wider area · Plan a journey · OpenStreetMap (ODbL)
Local amenities
- Bus stop 230 m (3 min walk) · 8 stops within 600 m
- Shop Churchill Stores, 720 m (9 min walk)
- Café The Rural Kitchen, 480 m (6 min walk)
- Place of worship Brooke Methodist Church, 260 m (3 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
Track record
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2023), starting at Requires improvement and improving to Requires improvement.
At 3 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
CQC lists 6 reports for this location, the latest dated 9 June 2023.
Family reviews
Nobody has reviewed Brooke House here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Brooke House questions answered
- Who runs Brooke House?
- CQC lists Regal Healthcare Properties Limited as the provider responsible for Brooke House.
- How many residents can Brooke House take?
- Brooke House is registered for up to 35 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Is Brooke House rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- What are Brooke House's fees?
- No fee list from Brooke House has reached us. Request a written quote and check what is charged on top.
- Is Brooke House regulated by the Care Quality Commission?
- Yes: CQC lists it as a care home under location ID 1-126987155 and was rated Requires improvement overall in June 2023.
- Where is Brooke House based?
- It is at Brooke Gardens, The Street, Norwich, NR15 1JH.
- What type of care does Brooke House provide?
- Brooke House is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- How recent is Brooke House's CQC rating?
- The rating now shown was published on 9 June 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.
- Does Brooke House support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.