Care home · Southend On Sea
Fernbrook House
Typical fee here £1,520–£1,850 a week Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Fernbrook House- Address
- 37-47 Fernbrook Avenue, Southend On Sea, SS1 2QW
- Run by
- Fernbrook Care Homes Limited
- Type of provider
- Independent (private company)
- Service
- Nursing home
- Beds
- 30 (registered with CQC)
- Nursing care
- Yes, registered as a nursing home (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Lillian Kufa
- Company check
- Active, trading since 2008 (18 years), accounts up to date (Companies House 06538923)
- Last CQC check
- 15 Sep 2025
- Typical fees Estimated
- £1,520–£1,850 a week for nursing care (dementia). An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury · Diagnostic and screening procedures
More in Southend-on-Sea: Care homes in Southend-on-Sea (58) · Best rated care homes in Southend-on-Sea · Care homes for dementia care in Southend-on-Sea · Care homes for elderly care in Southend-on-Sea
See this service on the CQC website · CQC location ID 1-117328405
About this home
Fernbrook House in Southend On Sea is registered with the Care Quality Commission as a nursing home, run by Fernbrook Care Homes Limited. The service is registered to support older people and lists dementia among its specialisms.
CQC rated it Good overall (September 2025). It is one of 58 CQC-registered care homes in and around Southend-on-Sea; 49 of those are rated Good or Outstanding.
How CQC rated each area
- Safe75% score69 of 76 in Southend-on-Sea
- Effective75% score74 of 76 in Southend-on-Sea
- Caring70% score74 of 76 in Southend-on-Sea
- Responsive68% score72 of 76 in Southend-on-Sea
- Well-led75% score64 of 76 in Southend-on-Sea
CQC key question ratings, published 15 September 2025. Under each rating: how many care homes in Southend-on-Sea share it.
Track record
Fernbrook House has been registered with CQC since January 2011, about 15 years.
CQC has published 7 overall ratings for it (2015–2025), starting at Good; it has gone up 1 and down 2 times, and is now Good.
CQC lists 6 reports for this location, the latest dated 15 March 2022.
Who it can help
As listed with the regulator.
Costs to expect
We estimate Fernbrook House at £1,520–£1,850 a week for nursing care (dementia), based on published prices in the region. Over a year that is roughly £79k–£96k.
For residents assessed as needing nursing, a weekly NHS contribution goes straight to the home towards the fee, whoever pays the rest.
Council help is possible below £23,250 in savings: ask Southend-on-Sea Council for a free care needs assessment.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Lifstan Way Care Home, under 0.5 miles away.
4 of the 22 nearest rated care homes have a more recent rating than this one.
It sits in Southchurch ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Within about a 10-minute walk there is a pharmacy (6 min), a shop (2 min), a park (7 min), a café (7 min), a bus stop (3 min) and a railway station (4 min), which matters for residents who can go out and for visiting family.
The company behind Fernbrook House
Fernbrook House is run by Fernbrook Care Homes Limited (company 06538923), incorporated in 2008, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
CQC's scores in detail
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Fernbrook House scores 73%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 68%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information2 · Some shortfalls
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 28 July 2025, published 15 September 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Earlier inspections
- Feb 2015
- Feb 2016
- May 2017
- Nov 2019
- Feb 2021
- Mar 2022
- Sep 2025
- Today Rating 1 year old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 15 March 2022
- CQC inspection report 4 February 2021
- CQC inspection report 22 November 2019
- CQC inspection report 9 May 2017
- CQC inspection report 25 February 2016
- CQC inspection report 27 February 2015
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 7 January 2026 by Southend-On-Sea. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Fernbrook House"). Open Government Licence.
Finding it
- Ward
- Southchurch
- Parliamentary constituency
- Southend East and Rochford
- NHS area (integrated care board)
- NHS Essex Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in SS1 (8)
Open the full map · Get directions · Base map © OpenStreetMap
Close by
- Bus stop 200 m (3 min walk) · 22 stops within 600 m
- Railway station Southend East, 350 m (4 min walk)
- Pharmacy Howells & Harrison Pharmacy, 460 m (6 min walk)
- Shop 160 m (2 min walk)
- Park Southchurch Hall Park, 580 m (7 min walk)
- Café The Barking Crew Coffee House, 570 m (7 min walk)
- Place of worship The Salvation Army - Southend Southchurch, 200 m (3 min walk)
- Library Southchurch Library, 210 m (3 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
What CQC's inspectors reported
- The service is in a residential area and accommodates people in an adapted building across 2 floors.
- The service had made improvements and is no longer in breach of regulation.
- The registered manager had systems in place to provide good oversight and governance at the service.
- One person told us, “I like living here, staff look after me well.” We observed staff spending time with people and were responsive to their needs.
Inspected 24 February 2022; report published 15 March 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The ratings in context
All five areas CQC looks at are rated Good for Fernbrook House: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 63 of the 75 other care homes in Southend-on-Sea that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Responsive at 68%, averaging 73% overall.
Family reviews
There are no reviews of Fernbrook House yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Where Fernbrook House stands locally
- Rated Good. Across Southend-on-Sea, 92% of the 76 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2025) is more recent than 68% of care home ratings in Southend-on-Sea.
- With 30 beds it is larger than 76% of care homes in Southend-on-Sea, where the typical home has 17.
- Registered with CQC in 2011: it has been registered longer than 82% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Southend-on-Sea lists 3.
Compared with every CQC-registered care home in Southend-on-Sea. Source: CQC register, Oct 2026.
Nearest care homes
Guides for families
Newer ratings near Southend-on-Sea
- Beacon HouseMar 2025
- Braemar Lodge Residential Care HomeJun 2025
- CherrycroftNov 2024
Quick answers about Fernbrook House
- How many beds does Fernbrook House have?
- Fernbrook House has 30 registered places. Ask how many are free now and which rooms have en-suites.
- Who runs Fernbrook House?
- Fernbrook Care Homes Limited is the registered provider for Fernbrook House.
- How much does care from Fernbrook House cost?
- Fernbrook House has not published its fees with us. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Ask for a written quote that includes weekend and bank holiday rates.
- How did Fernbrook House score on each CQC key question?
- CQC rates five key questions. For Fernbrook House: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What is Fernbrook House's address?
- It is at 37-47 Fernbrook Avenue, Southend On Sea, SS1 2QW.
- Is Fernbrook House a registered provider?
- Registered, yes: location 1-117328405 on the Care Quality Commission register, listed as a care home and was rated Good overall in September 2025.
- What services is Fernbrook House registered for?
- Its CQC registration covers nursing homes. Ask Fernbrook House how it would adapt if needs increase.
- Is Fernbrook House registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When was Fernbrook House last inspected?
- The latest rating is dated 15 September 2025, 1 year ago; ask whether there have been changes since.
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