Care home · Epsom
Firlawn
Illustrative photo, not of Firlawn- Address
- 402 Chessington Road, Epsom, KT19 9EG
- Run by
- Emas Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 4 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Joo Puah
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 04075532)
- Last CQC check
- 22 Sep 2023
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
More in Ewell: Care homes in Ewell (8) · Best rated care homes in Ewell · Care homes for dementia care in Ewell · Care homes for elderly care in Ewell · Care homes for learning disability care in Ewell
Read the full CQC inspection report · CQC location ID 1-118516553
Introducing Firlawn
Registered with CQC as a residential care home, Firlawn is based in Epsom, run by Emas Limited. It supports adults of all ages, with registered specialisms in dementia and learning disabilities.
Its latest CQC rating is Good overall (September 2023). Well-led was rated Requires improvement. It is one of 8 CQC-registered care homes in and around Ewell; 7 of those are rated Good or Outstanding.
The registered provider
Firlawn is run by Emas Limited (company 04075532), incorporated in 2000, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Emas Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 2 are in Surrey, so it is a local operator rather than a national chain.
How its rating has changed
- Sep 2016
- Oct 2017
- Sep 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 22 September 2023
- CQC inspection report 21 October 2017
- CQC inspection report 14 September 2016
- Inspection report 7 January 2014
- Inspection report 1 May 2013
- Inspection report 26 October 2012
Location and local area
- Ward
- West Ewell
- Council
- Surrey County Council · paying for care
- Parliamentary constituency
- Epsom and Ewell
- Integrated care board
- NHS Surrey and Sussex Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in KT19 (8)
Bigger map · Get directions · Map © OpenStreetMap contributors
Within walking distance
- Bus stop 50 m (1 min walk) · 17 stops within 600 m
- Railway station Ewell West, 1.4 km (18 min walk)
- GP surgery Cox Lane Surgery, 1.1 km (14 min walk)
- Pharmacy Ruxley Pharmacy, 1.4 km (17 min walk)
- Shop McColl's, 620 m (8 min walk)
- Park 320 m (4 min walk)
- Café Luna Cafe, 620 m (8 min walk)
- Place of worship All Saints Church, 640 m (8 min walk)
- Library Ewell Court House, 1.1 km (13 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
What inspectors found
- Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Right Care: People received care that was person-centred.
- Staff promoted people's dignity, privacy and human rights.
- Right Culture: Staff and the provider promoted inclusion of both people and relatives in the general day to day life in the home.
Inspected 3 August 2023; report published 22 September 2023; supporting 4 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Budgeting for this home
We estimate Firlawn at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
If savings are under the upper limit (£23,250 in England), Surrey Council may pay part of the cost after a free care needs assessment.
Reading Firlawn's CQC ratings
Area by area, Well-led is rated below Good; 4 other areas are Good.
Across Surrey, 67 of 325 rated care homes are Requires improvement for Well-led (21%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is Oaklawn, under 0.5 miles away.
12 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in West Ewell ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Within about a 10-minute walk there is a shop (8 min), a park (4 min), a café (8 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Who the service is registered for
Registration details from CQC.
History with CQC
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2016–2023), starting at Requires improvement and improving to Good.
The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
The CQC website holds 6 reports for it, the latest from 22 September 2023.
CQC ratings, area by area
- Safe268 of 325 in Surrey
- Effective286 of 325 in Surrey
- Caring292 of 325 in Surrey
- Responsive273 of 325 in Surrey
- Well-led67 of 325 in Surrey
CQC key question ratings, published 22 September 2023. Under each rating: how many care homes in Surrey share it.
Family reviews
No family has reviewed Firlawn on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Firlawn compares
- Rated Good. Across Surrey, 82% of the 322 rated care homes are Good or Outstanding and 15 are Outstanding.
- Its rating (September 2023) is more recent than 64% of care home ratings in Surrey.
- With 4 beds it is smaller than 94% of care homes in Surrey, where the typical home has 35.
- Registered with CQC in 2010: it has been registered longer than 81% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Surrey lists 3.
- Areas CQC rated below Good: Well-led (22% of care homes in Surrey are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered care homes in Surrey (Oct 2026).
Nearest care homes
Guides for families
Similar care homes near Ewell, rated recently
- Mr & Mrs A H AkbarallyJul 2026
- Tigh GriananSep 2026
- OaklawnJul 2026
Frequently asked about Firlawn
- Does Firlawn support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When was Firlawn last inspected?
- 22 September 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- Where is Firlawn?
- It is at 402 Chessington Road, Epsom, KT19 9EG.
- Is Firlawn a registered provider?
- Firlawn is on the CQC register as a care home (ID 1-118516553) and was rated Good overall in September 2023.
- What type of care does Firlawn provide?
- Firlawn is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- How much does Firlawn charge?
- We don't have published prices from Firlawn yet. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Firlawn rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How many residents can Firlawn take?
- CQC capacity for Firlawn: 4 beds. Ask about current availability and room facilities.
- Who is the registered provider for Firlawn?
- Emas Limited is the registered provider for Firlawn.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.