Care home · Walsall

Highgate Lodge Care Home

Rated Requires improvement by CQC Rating published 19 November 2025 Rated in the last 12 months
Residents and staff in a care home garden Illustrative photo, not of Highgate Lodge Care Home
Address
66 Highgate Road, Walsall, WS1 3JE
Run by
Twenty One Care Services Limited
Type of provider
Independent (private company)
Service
Residential care home
Beds
24 (registered with CQC)
Nursing care
No, residential care only (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
June 2022 (4 years)
Registered manager
*
Company check
Active, trading since 2021 (5 years), accounts up to date (Companies House 13619571)
Last CQC check
19 Nov 2025
Typical fees Estimated
£1,210–£1,470 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate

Regulated activities on its registration: Accommodation for persons who require nursing or personal care

More in Walsall: Care homes in Walsall (17) · Best rated care homes in Walsall · Care homes for dementia care in Walsall · Care homes for elderly care in Walsall · Care homes for physical disability care in Walsall

See this service on the CQC website · CQC location ID 1-12801966335

Highgate Lodge Care Home at a glance

Highgate Lodge Care Home is a CQC-registered residential care home in Walsall, run by Twenty One Care Services Limited. Its CQC registration covers adults of all ages, including people living with dementia and physical disabilities.

At its most recent rating, CQC judged it Requires improvement overall (November 2025). Safe and Well-led were rated Requires improvement. It is one of 17 CQC-registered care homes in and around Walsall; 7 of those are rated Good or Outstanding.

Earlier inspections

  1. Oct 2016 Inadequate
  2. Jan 2017 Inadequate
  3. Jun 2017 Requires improvement
  4. Oct 2017 Requires improvement
  5. Jun 2018 Good
  6. Nov 2019 Requires improvement
  7. Apr 2023 Good
  8. Nov 2025 Requires Improvement
  9. Today Rated in the last 12 months

Published CQC ratings in date order. The latest rating is lower than the one before.

CQC reports

Where it is

Ward
St Matthew's
Parliamentary constituency
Walsall and Bloxwich
Local NHS (ICB)
NHS Black Country Integrated Care Board
Type of area
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 40% least deprived areas in England
Postcode district
Care homes in WS1 (8)

See the wider area · Route planner · OpenStreetMap (ODbL)

Nearby

  • Bus stop 230 m (3 min walk) · 15 stops within 600 m
  • Railway station Walsall, 1.4 km (17 min walk)
  • GP surgery Brace Street Surgery, 710 m (9 min walk)
  • Pharmacy Al-Shafa Pharmacy, 640 m (8 min walk)
  • Shop Bucuresti Mini Market, 600 m (8 min walk)
  • Park Highgate Drive Open Space, 200 m (2 min walk)
  • Café One Way Cafe, 630 m (8 min walk)
  • Place of worship Guru Nanak Sikh Temple, 270 m (3 min walk)
  • Library 960 m (12 min walk)

From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.

What the ratings tell you

Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.

Across Walsall, 15 of 64 rated care homes are Requires improvement for Safe (23%), while 25 of 64 rated care homes are Requires improvement for Well-led (39%).

If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.

Specialisms

Registration details from CQC.

History with CQC

CQC registration dates from June 2022, so the service has been operating for around 4 years under its current registration.

CQC has published 8 overall ratings for it (2016–2025), starting at Inadequate; it has gone up 3 and down 1 time, and is now Requires Improvement.

The five key questions

  • SafeRequires improvement15 of 64 in Walsall
  • EffectiveGood47 of 64 in Walsall
  • CaringGood49 of 64 in Walsall
  • ResponsiveGood45 of 64 in Walsall
  • Well-ledRequires improvement25 of 64 in Walsall

Ratings from CQC's most recent report, published 19 November 2025. Under each rating: how many care homes in Walsall share it.

Ownership and company checks

Highgate Lodge Care Home is run by Twenty One Care Services Limited (company 13619571), incorporated in 2021.

At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.

Its registered business activity is nursing care and residential care for older and disabled people.

From the latest CQC inspection

  • The service provides support to older and younger adults, people who are living with dementia and people with a physical disability.
  • The provider’s systems were not always effective in ensuring people received safe care and treatment.
  • Systems to review and monitor medicines were not effective and did not ensure medicines were administered safely.
  • People told us they were happy living at the service.

Inspected 28 February 2023; report published 15 April 2023. From the regulator's own summary (Open Government Licence). Read the full report.

How it fits locally

Choice is wide here: the 25 nearest other care homes are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Havencrest Residential Care Ltd, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: dementia (7 of the nearest 25).

9 of the 21 nearest rated care homes have a more recent rating than this one.

It sits in St Matthew's ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.

Within about a 10-minute walk there is a GP surgery (9 min), a pharmacy (8 min), a shop (8 min), a park (2 min), a café (8 min) and a bus stop (3 min), which matters for residents who can go out and for visiting family.

Budgeting for this home

We estimate Highgate Lodge Care Home at £1,210–£1,470 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £63k–£76k.

Get the extras in writing: items such as hairdressing and outings are usually charged on top.

Walsall Council can help with costs for people with savings under £23,250, starting with a free assessment.

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Highgate Lodge Care Home in local context

  • Rated Requires improvement. Across Walsall, 68% of the 57 rated care homes are Good or Outstanding and 2 are Outstanding.
  • Its rating (November 2025) is more recent than 59% of care home ratings in Walsall.
  • With 24 beds it is smaller than 51% of care homes in Walsall, where the typical home has 25.
  • Registered with CQC in 2022: it has been registered longer than 30% of care homes in the area.
  • It lists 4 specialisms with CQC; the typical care home in Walsall lists 4.
  • Areas CQC rated below Good: Safe (28% of care homes in Walsall are also rated below Good here); Well-led (46% of care homes in Walsall are also rated below Good here). Ask the provider what has changed since.

Based on the CQC register for Walsall as at Oct 2026.

Nearest care homes

Guides for families

Recently rated care homes near Walsall

What families ask about Highgate Lodge Care Home

What services is Highgate Lodge Care Home registered for?
Its CQC registration covers residential homes. Ask Highgate Lodge Care Home how it would adapt if needs increase.
Is Highgate Lodge Care Home regulated by the Care Quality Commission?
Registered, yes: location 1-12801966335 on the Care Quality Commission register, listed as a care home and was rated Requires improvement overall in November 2025.
What is Highgate Lodge Care Home's address?
It is at 66 Highgate Road, Walsall, WS1 3JE.
How recent is Highgate Lodge Care Home's CQC rating?
The rating now shown was published on 19 November 2025. Ask what has changed since then, for example in management or staffing.
Can Highgate Lodge Care Home care for someone with dementia?
Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Who runs Highgate Lodge Care Home?
The registered provider is Twenty One Care Services Limited, according to CQC.
How many residents can Highgate Lodge Care Home take?
CQC capacity for Highgate Lodge Care Home: 24 beds. Ask about current availability and room facilities.
How is Highgate Lodge Care Home rated for safety and leadership?
The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
How much does care from Highgate Lodge Care Home cost?
No fee list from Highgate Lodge Care Home has reached us. Residential care home typically costs £1,295 a week (average 2026 self-funder fees in West Midlands). Ask for a written quote that includes weekend and bank holiday rates.

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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.

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