Care home · Walsall
South Street
Illustrative photo, not of South Street- Address
- 17 South Street, Coldmore, Walsall, WS1 4HE
- Run by
- Rehability UK Support Services Ltd (8 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 8 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- July 2024 (2 years)
- Part of
- Rehability UK
- Registered manager
- *
- Company check
- Active, trading since 2015 (11 years), accounts up to date (Companies House 09636282)
- Last CQC check
- 18 Aug 2026
- Typical fees Estimated
- £1,170–£1,420 a week for residential care. Estimate only, from published local rates. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Walsall: Care homes in Walsall (17) · Best rated care homes in Walsall · Care homes for elderly care in Walsall · Care homes for learning disability care in Walsall · Care homes for care for adults under 65 in Walsall
Read the full CQC inspection report · CQC location ID 1-19593875530
Introducing South Street
South Street is a CQC-registered residential care home in Walsall, run by Rehability UK Support Services Ltd. Its CQC registration covers adults of all ages, including people living with learning disabilities.
At its most recent rating, CQC judged it Inadequate overall (August 2026). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement or Inadequate. It is one of 17 CQC-registered care homes in and around Walsall; 7 of those are rated Good or Outstanding.
What the ratings tell you
Looking at the five areas: Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Walsall, 1 of 64 rated care homes are Inadequate for Safe (2%), while 9 of 64 rated care homes are Requires improvement for Effective (14%), while 7 of 64 rated care homes are Requires improvement for Caring (11%), while 11 of 64 rated care homes are Requires improvement for Responsive (17%), while 1 of 64 rated care homes are Inadequate for Well-led (2%).
Under CQC's newer scoring, its strongest area is Responsive at 57% and its lowest is Safe at 31%, averaging 45% overall.
If you are considering it, read the Safe, Effective, Caring, Responsive and Well-led section of the report first and ask what has changed since the inspection.
History with CQC
CQC registration dates from July 2024, so the service has been operating for around 2 years under its current registration.
CQC has published 5 overall ratings for it (2016–2026), starting at Good and falling to Inadequate.
Safe, effective, caring, responsive, well-led
- Safe31% score1 of 64 in Walsall
- Effective50% score9 of 64 in Walsall
- Caring50% score7 of 64 in Walsall
- Responsive57% score11 of 64 in Walsall
- Well-led36% score1 of 64 in Walsall
As rated by CQC, published 18 August 2026. Under each rating: how many care homes in Walsall share it.
The inspection, summarised
- At the previous assessment the provider was found to be in breach of legal regulations relating to safe care and treatment and good governance.
- This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
- We found the provider was not providing care and support which met with the principles of this guidance.
- People were not consistently having positive care experiences.
Taken from CQC's own findings (Open Government Licence). Read the full report.
Registered specialisms
Taken from its CQC registration.
CQC's scores in detail
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, South Street scores 45%.
Safe 31%
- Learning culture1 · Significant shortfalls
- Safe systems, pathways and transitions1 · Significant shortfalls
- Safeguarding1 · Significant shortfalls
- Involving people to manage risks1 · Significant shortfalls
- Safe environments1 · Significant shortfalls
- Safe and effective staffing1 · Significant shortfalls
- Infection prevention and control2 · Some shortfalls
- Medicines optimisation2 · Some shortfalls
Effective 50%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment2 · Some shortfalls
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment2 · Some shortfalls
Caring 50%
- Kindness, compassion and dignity2 · Some shortfalls
- Treating people as individuals2 · Some shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs2 · Some shortfalls
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 57%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people2 · Some shortfalls
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future3 · Good
Well-led 36%
- Shared direction and culture1 · Significant shortfalls
- Capable, compassionate and inclusive leaders1 · Significant shortfalls
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities1 · Significant shortfalls
- Learning, improvement and innovation1 · Significant shortfalls
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 7 June 2026, published 10 February 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Earlier inspections
- Jun 2016
- Nov 2018
- Mar 2024
- Feb 2026
- Today Rated in the last 12 months
CQC rating timeline for this address. The latest rating is lower than the one before.
The kitchen's hygiene score
Food hygiene status: awaiting inspection, from an inspection on 1 January 1901 by Walsall. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "17 South Street Residential Home"). Open Government Licence.
Where it is
- Ward
- Palfrey & The Delves
- Council
- Walsall Council · paying for care
- Parliamentary constituency
- Walsall and Bloxwich
- Local NHS (ICB)
- NHS Black Country Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Care homes in WS1 (8)
See the wider area · Plan a journey · Base map © OpenStreetMap
Local amenities
- Bus stop 100 m (1 min walk) · 18 stops within 600 m
- Railway station Walsall, 850 m (11 min walk)
- GP surgery Brace Street Surgery, 280 m (3 min walk)
- Pharmacy Medisure Pharmacy, 300 m (4 min walk)
- Shop Mini Zabka, 300 m (4 min walk)
- Park Rutter Street Play Area, 110 m (1 min walk)
- Café One Way Cafe, 330 m (4 min walk)
- Place of worship New Testament Church of God Faith Temple Walsall, 130 m (2 min walk)
- Library Walsall Library, 1.2 km (15 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Hawabu House, under 0.5 miles away.
3 of the 22 nearest rated care homes have a more recent rating than this one.
It sits in Palfrey & The Delves ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.
Within about a 10-minute walk there is a GP surgery (3 min), a pharmacy (4 min), a shop (4 min), a park (1 min), a café (4 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Ownership and company checks
South Street is run by Rehability Uk Support Services Ltd (company 09636282), incorporated in 2015, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other residential care.
Rehability UK Support Services Ltd runs 8 CQC-registered services across 5 council areas; 4 of the 5 with a rating are Good or Outstanding (80%), against 83% for the same mix of services across England.
2 of its services are in Walsall.
It trades under the Rehability UK brand, which covers 8 services run by 1 registered provider.
Budgeting for this home
We estimate South Street at £1,170–£1,420 a week for residential care, based on published prices in the region. Over a year that is roughly £61k–£74k.
Ask what notice is given before a fee increase and what triggers one.
Walsall Council can help with costs for people with savings under £23,250, starting with a free assessment.
Family reviews
Nobody has reviewed South Street here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How South Street compares
- Rated Inadequate. Across Walsall, 68% of the 57 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (August 2026) is more recent than 91% of care home ratings in Walsall.
- With 8 beds it is smaller than 63% of care homes in Walsall, where the typical home has 25.
- Registered with CQC in 2024: it has been registered longer than 11% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Walsall lists 4.
- Areas CQC rated below Good: Safe (28% of care homes in Walsall are also rated below Good here); Effective (16% of care homes in Walsall are also rated below Good here); Caring (12% of care homes in Walsall are also rated below Good here); Responsive (19% of care homes in Walsall are also rated below Good here); Well-led (46% of care homes in Walsall are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other care homes in Walsall; CQC register, Oct 2026.
Also nearby
Guides for families
Recently rated care homes near Walsall
- Hawabu HouseApr 2026
- Stanbrook Care HomeJun 2025
- Delves Court Care HomeMar 2025
Quick answers about South Street
- Which provider runs South Street?
- South Street is run by Rehability UK Support Services Ltd, the registered provider on the CQC register.
- How big is South Street?
- South Street can take up to 8 residents. Ask what is free now and about en-suite rooms.
- How did South Street score on each CQC key question?
- CQC rates five key questions. For South Street: Safe: Inadequate; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Inadequate. Safe and Well-led are the sections most worth your time.
- How much does care from South Street cost?
- South Street has not published its fees with us. Residential care home typically costs £1,295 a week (average 2026 self-funder fees in West Midlands). Request a written quote and check what is charged on top.
- What kind of care can South Street offer?
- South Street is registered for residential homes. Ask which of these it provides at the moment.
- Is South Street a registered provider?
- Registered, yes: location 1-19593875530 on the Care Quality Commission register, listed as a care home and was rated Inadequate overall in August 2026.
- What is South Street's address?
- It is at 17 South Street, Coldmore, Walsall, WS1 4HE.
- How recent is South Street's CQC rating?
- The latest rating is dated 18 August 2026; ask whether there have been changes since.
- Can South Street care for someone with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.