Care home · Witham
Mandalay
Illustrative photo, not of Mandalay- Address
- 13 Bridge Street, Witham, CM8 1BU
- Run by
- Voyage 1 Limited (278 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 6 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- July 2014 (12 years)
- Part of
- Voyage
- Registered manager
- Lisa Ann Williams
- Company check
- Active, trading since 1988 (38 years), accounts up to date (Companies House 02215899)
- Last CQC check
- 12 Feb 2021
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Witham: Care homes in Witham (7) · Best rated care homes in Witham · Care homes for learning disability care in Witham · Care homes for care for adults under 65 in Witham
See this service on the CQC website · CQC location ID 1-1475546753
An overview of Mandalay
Mandalay is a CQC-registered residential care home in Witham, run by Voyage 1 Limited. Its CQC registration covers adults under 65, including people living with learning disabilities.
At its most recent rating, CQC judged it Good overall (May 2018). Responsive was rated Requires improvement. It is one of 7 CQC-registered care homes in and around Witham; 5 of those are rated Good or Outstanding.
The five key questions
- Safe290 of 364 in Essex
- Effective326 of 364 in Essex
- Caring340 of 364 in Essex
- Responsive25 of 364 in Essex
- Well-led270 of 364 in Essex
Source: CQC, published 18 May 2018. Under each rating: how many care homes in Essex share it.
How long it has been running
CQC registration dates from July 2014, so the service has been operating for around 12 years under its current registration.
CQC has published 4 overall ratings for it (2015–2021), starting at Good; it has gone up 0 and down 0 times, and is now Inspected but not rated.
The rating is 8 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reports on record: 4, with the most recent dated 12 February 2021.
Registered specialisms
From the CQC register; ask how each need is met in practice.
The local picture
There are 10 other care homes within 3 miles, 6 of them rated Good or Outstanding; the nearest is Park View, under 0.5 miles away.
21 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Witham South ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Within about a 10-minute walk there is a GP surgery (9 min), a pharmacy (3 min), a shop (2 min), a park (3 min), a café (3 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Strengths and weak spots in the ratings
Looking at the five areas: Responsive is rated below Good; 4 other areas are Good.
Across Essex, 25 of 364 rated care homes are Requires improvement for Responsive (7%).
The Responsive findings are the part of the report to read closely; ask the manager what has been put right.
What it may cost
We estimate Mandalay at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask what notice is given before a fee increase and what triggers one.
Essex Council can help with costs for people with savings under £23,250, starting with a free assessment.
What CQC's inspectors reported
- Mandalay accommodates up to six people with learning disabilities in a detached house in the centre of Witham.
- We found the following examples of good practice: Staff supported people in a personalised manner to remain safe, adapting their approach in line with each person's needs.
- The provider had ensured that when usual staff were not available, people received support from consistent staff.
- The new temporary staff had got to know people well, which had helped minimise distress from the COVID-19 pandemic.
Inspected 15 January 2021; report published 12 February 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who runs it
Mandalay is run by Voyage 1 Limited (company 02215899), incorporated in 1988, 26 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and social work without accommodation for older and disabled people (which includes home care).
Voyage 1 Limited runs 280 CQC-registered services across 87 council areas; 244 of the 268 with a rating are Good or Outstanding (91%), against 84% for the same mix of services across England.
3 of its services are in Essex.
It trades under the Voyage brand, which covers 320 services run by 13 registered providers.
Rating history
- Aug 2015
- Aug 2016
- May 2018
- Feb 2021
- Today Rating 8 years old
Published CQC ratings in date order. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 12 February 2021
- CQC inspection report 18 May 2018
- CQC inspection report 24 August 2016
- CQC inspection report 17 August 2015
Map and area details
- Ward
- Witham South
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Witham
- NHS planning area
- NHS Essex Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in CM8 (11)
Larger map · Route planner · © OpenStreetMap contributors
Around the building
- Bus stop 50 m (1 min walk) · 17 stops within 600 m
- Railway station Witham, 1.1 km (14 min walk)
- GP surgery Witham Health Centre, 740 m (9 min walk)
- Pharmacy Borno Pharmacy, 250 m (3 min walk)
- Shop Lidl, 130 m (2 min walk)
- Park 270 m (3 min walk)
- Café Crafty Bear Kitchen, 220 m (3 min walk)
- Place of worship Kingdom Hall Of Jehovahs Witnesses, 280 m (4 min walk)
- Library Witham Library, 720 m (9 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Family reviews
Nobody has reviewed Mandalay here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Quick answers about Mandalay
- Who is the registered provider for Mandalay?
- Voyage 1 Limited is the registered provider for Mandalay.
- How many beds does Mandalay have?
- CQC registers Mandalay for 6 residents; ask about vacancies, room sizes and en-suite bathrooms.
- How is Mandalay rated for safety and leadership?
- CQC rates five key questions. For Mandalay: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does Mandalay charge?
- We don't have published prices from Mandalay yet. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Mandalay a registered provider?
- Yes: CQC lists it as a care home under location ID 1-1475546753 and was rated Good overall in May 2018.
- Where is Mandalay based?
- It is at 13 Bridge Street, Witham, CM8 1BU.
- What kind of care can Mandalay offer?
- Mandalay is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- When did CQC last rate Mandalay?
- 18 May 2018 is when the current rating was published, 8 years ago. Check what has changed since, such as the manager or staffing.
- Does Mandalay support people with dementia?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.