Care home · Hyde
Polebank Hall Residential Care Home
Illustrative photo, not of Polebank Hall Residential Care Home- Address
- Stockport Road, Gee Cross, Hyde, SK14 5EZ
- Run by
- Polebank Care Home Ltd
- Service
- Residential care home
- Beds
- 30 (registered with CQC)
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Sarah Jacqueline Benson
- Company check
- Active, trading since 1999 (27 years), accounts up to date (Companies House 03860781)
- Last CQC check
- 18 Sep 2026
- Typical fees Estimated
- £1,130–£1,380 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-113328317
The service in brief
Polebank Hall Residential Care Home is a CQC-registered residential care home in Hyde, run by Polebank Care Home Ltd. Its CQC registration covers adults of all ages, including people living with dementia and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2026). It is one of 5 CQC-registered care homes in and around Hyde; 3 of those are rated Good or Outstanding.
Detailed scores
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Polebank Hall Residential Care Home scores 74%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments2 · Some shortfalls
- Safe and effective staffing3 · Good
- Infection prevention and control2 · Some shortfalls
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 10 August 2026, published 18 September 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Earlier inspections
- Mar 2015
- May 2015
- Jul 2016
- Feb 2018
- Jun 2021
- Sep 2026
- Today Rated in the last 12 months
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 25 June 2021
- CQC inspection report 21 February 2018
- CQC inspection report 12 July 2016
- CQC inspection report 11 May 2015
- CQC inspection report 30 March 2015
- Inspection report 4 December 2013
Where it is
- Ward
- Hyde Werneth
- Parliamentary constituency
- Stalybridge and Hyde
- NHS area (integrated care board)
- NHS Greater Manchester Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in SK14 (9)
View on OpenStreetMap · Directions · Map © OpenStreetMap contributors
Around the building
- Bus stop 110 m (1 min walk) · 13 stops within 600 m
- Railway station Woodley, 950 m (12 min walk)
- GP surgery Thornley House Medical Centre, 1.4 km (17 min walk)
- Pharmacy Manor Pharmacy, 720 m (9 min walk)
- Shop Tesco Express, 1.0 km (13 min walk)
- Park Penine Park, 660 m (8 min walk)
- Café Double D's Cafe, 850 m (11 min walk)
- Place of worship Hyde Chapel, 760 m (10 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 23 of the 34 other care homes in Tameside that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 74% overall.
Each area CQC checks
- Safe69% score22 of 35 in Tameside
- Effective75% score31 of 35 in Tameside
- Caring75% score32 of 35 in Tameside
- Responsive75% score29 of 35 in Tameside
- Well-led75% score24 of 35 in Tameside
Source: CQC, published 18 September 2026. Under each rating: how many care homes in Tameside share it.
What inspectors found
- This assessment was carried out between 12th and 26th August 2026.
- The home provides a service to older people living with varying degree of dementia or memory loss.
- People and their relatives spoke positively about the care and support provided.
- One person told us, “Staff are brilliant, nothing seems to faze them, whatever you ask, they do.” People received support from a consistent group of staff who knew them very well and understood their individual needs, choices and preferences.
Inspected 10 June 2021; report published 25 June 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who runs it
Polebank Hall Residential Care Home is run by Polebank Care Home Ltd. (company 03860781), incorporated in 1999, 11 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Track record
Polebank Hall Residential Care Home has been registered with CQC since January 2011, about 15 years.
CQC has published 6 overall ratings for it (2015–2026), starting at Requires improvement and improving to Good.
The CQC website holds 6 reports for it, the latest from 25 June 2021.
Costs to expect
We estimate Polebank Hall Residential Care Home at £1,130–£1,380 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £59k–£72k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
If savings are under the upper limit (£23,250 in England), Tameside Council may pay part of the cost after a free care needs assessment.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is Laurel Bank Residential Care Home, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (5 of the nearest 25).
Its rating is more recent than any of the 24 nearest rated care homes.
It sits in Hyde Werneth ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
Within about a 10-minute walk there is a pharmacy (9 min), a park (8 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Who the service is registered for
Registration details from CQC.
Family reviews
There are no reviews of Polebank Hall Residential Care Home yet. If you know the service, your experience could help someone else.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Quick answers about Polebank Hall Residential Care Home
- Does Polebank Hall Residential Care Home support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is Polebank Hall Residential Care Home's CQC rating?
- CQC published the current rating on 18 September 2026. Older ratings are common, so ask about changes since.
- Where is Polebank Hall Residential Care Home?
- It is at Stockport Road, Gee Cross, Hyde, SK14 5EZ.
- Is Polebank Hall Residential Care Home regulated by the Care Quality Commission?
- Registered, yes: location 1-113328317 on the Care Quality Commission register, listed as a care home and was rated Good overall in September 2026.
- What services is Polebank Hall Residential Care Home registered for?
- CQC lists Polebank Hall Residential Care Home under: residential homes. Check which of these it is actively providing now.
- How much does Polebank Hall Residential Care Home charge?
- Polebank Hall Residential Care Home hasn't shared a price list with us. Residential care home typically costs £1,100 a week (average 2026 self-funder fees in North West). Ask for a written quote that includes weekend and bank holiday rates.
- How is Polebank Hall Residential Care Home rated for safety and leadership?
- CQC rates five key questions. For Polebank Hall Residential Care Home: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How big is Polebank Hall Residential Care Home?
- CQC registers Polebank Hall Residential Care Home for 30 residents; ask about vacancies, room sizes and en-suite bathrooms.
- Who is the registered provider for Polebank Hall Residential Care Home?
- On CQC's register the provider is Polebank Care Home Ltd.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.