Care home · Southampton
St James Care
Illustrative photo, not of St James Care- Address
- 106-108 Radstock Road, Woolston, Southampton, SO19 2HU
- Run by
- The Society of St James (2 services)
- Type of provider
- Charity (registered charity 1043664)
- Service
- Residential care home
- Beds
- 16 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Karen Ward
- Company check
- Active, trading since 1995 (31 years), accounts up to date (Companies House 03009700)
- Last CQC check
- 4 Jan 2019
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Netley: Care homes in Netley (19) · Best rated care homes in Netley · Care homes for dementia care in Netley · Care homes for elderly care in Netley · Care homes for mental health care in Netley
Read the full CQC inspection report · CQC location ID 1-115217595
About St James Care
Registered with CQC as a residential care home, St James Care is based in Southampton, run by The Society of St James. It supports older people, with registered specialisms in dementia, mental health conditions and drug or alcohol problems.
Its latest CQC rating is Good overall (January 2019), with Responsive rated Outstanding. It is one of 19 CQC-registered care homes in and around Netley; 15 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
For St James Care, Responsive is rated Outstanding; 4 other areas are Good.
Across Southampton, 5 of 48 rated care homes are Outstanding for Responsive (10%).
Outstanding ratings for a single area are uncommon; the Responsive section of the report gives examples of what inspectors saw.
What CQC's inspectors reported
- People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement.
- St James Care is registered to accommodate up to 16 people who have mental health needs arising from their alcohol dependency and who want to continue to drink.
- It is owned and managed by the Society of St James, a major charity in south Hampshire supporting homeless people and people with needs arising from alcohol and substance dependency.
- Rating at last inspection At our previous inspection in May 2016, we found the service met the requirements of the regulations and was good overall, but there were improvements to be made with respect to measures in place to make sure people were safe.
Inspected 29 November 2018; report published 4 January 2019; supporting 16 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Specialisms
As listed with the regulator.
What it may cost
We estimate St James Care at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Ask what notice is given before a fee increase and what triggers one.
People with savings under £23,250 may get help from Southampton Council after a needs and financial assessment.
How CQC rated each area
- Safe39 of 48 in Southampton
- Effective44 of 48 in Southampton
- Caring47 of 48 in Southampton
- Responsive5 of 48 in Southampton
- Well-led39 of 48 in Southampton
Source: CQC, published 4 January 2019. Under each rating: how many care homes in Southampton share it; for example, 5 of 48 care homes in Southampton rated Outstanding for Responsive.
Who runs it
St James Care is run by The Society Of St James (company 03009700), incorporated in 1995, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 9 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, other residential care and other social work without accommodation.
The Society of St James runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 2 are in Southampton, so it is a local operator rather than a national chain.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is South Haven Lodge Care Home, under 0.5 miles away.
19 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Peartree ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (5 min), a shop (3 min), a park (8 min), a café (9 min), a bus stop (3 min) and a railway station (4 min), which matters for residents who can go out and for visiting family.
Earlier inspections
- Jan 2015
- Jun 2016
- Jan 2019
- Today Rating 7 years old
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 4 January 2019
- CQC inspection report 9 June 2016
- CQC inspection report 22 January 2015
- Inspection report 3 December 2013
- Inspection report 29 May 2013
- Inspection report 29 January 2013
Food hygiene
The kitchen has a food hygiene rating of 4 (good), from an inspection on 18 June 2026 by Southampton. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "St James Care"). Open Government Licence.
Where it is
- Ward
- Peartree
- Council
- Southampton City Council · paying for care
- Parliamentary constituency
- Southampton Itchen
- NHS integrated care board
- NHS Hampshire and Isle of Wight Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Care homes in SO19 (20)
Open the full map · Route planner · OpenStreetMap (ODbL)
Around the building
- Bus stop 210 m (3 min walk) · 20 stops within 600 m
- Railway station Sholing, 290 m (4 min walk)
- GP surgery The Old Fire Station Surgery, 350 m (4 min walk)
- Pharmacy Woolston Pharmacy, 360 m (5 min walk)
- Shop Best-one, 230 m (3 min walk)
- Park 620 m (8 min walk)
- Café Woolston Cafe, 700 m (9 min walk)
- Place of worship Spring Road Evangelical Church, 450 m (6 min walk)
- Library Woolston Library, 990 m (12 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
How long it has been running
St James Care has been registered with CQC since January 2011, about 15 years.
CQC has published 3 overall ratings for it (2015–2019), starting at Good and staying Good every time.
7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
There are 6 CQC reports on file for this address; the newest is from 4 January 2019.
Family reviews
Be the first to review St James Care. Your experience helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
St James Care against its area
- Rated Good. Across Southampton, 83% of the 48 rated care homes are Good or Outstanding and 1 is Outstanding.
- Its rating (January 2019) is more recent than 19% of care home ratings in Southampton.
- With 16 beds it is smaller than 53% of care homes in Southampton, where the typical home has 20.
- Registered with CQC in 2011: it has been registered longer than 71% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Southampton lists 3.
Compared with every CQC-registered care home in Southampton. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Netley: care homes inspected recently
- The GablesMay 2026
- Netley CourtDec 2024
- Abbey House Nursing HomeFeb 2025
Quick answers about St James Care
- What are St James Care's fees?
- St James Care has not published its fees with us. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How did St James Care score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How many residents can St James Care take?
- St James Care can take up to 16 residents. Ask what is free now and about en-suite rooms.
- Who runs St James Care?
- CQC lists The Society of St James as the provider responsible for St James Care.
- Does St James Care support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is St James Care's CQC rating?
- Its current CQC rating dates from 4 January 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is St James Care based?
- It is at 106-108 Radstock Road, Woolston, Southampton, SO19 2HU.
- Is St James Care a registered provider?
- Yes: CQC lists it as a care home under location ID 1-115217595 and was rated Good overall in January 2019.
- What services is St James Care registered for?
- Its CQC registration covers residential homes. Ask St James Care how it would adapt if needs increase.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.