Care home · Westbury
Starbrook
Illustrative photo, not of Starbrook- Address
- 35a Dursley Road, Heywood, Westbury, BA13 4LG
- Run by
- Achieve Together Limited (159 services)
- Service
- Residential care home
- Beds
- 6 (registered with CQC)
- Registered with CQC
- December 2020 (5 years)
- Part of
- Achieve Together
- Registered manager
- David George Wilson
- Company check
- Active, trading since 1996 (30 years), accounts up to date (Companies House 03153442)
- Last CQC check
- 20 Dec 2024
- Typical fees Estimated
- £1,300–£1,590 a week for residential care. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-9671957672
Introducing Starbrook
Starbrook in Westbury is registered with the Care Quality Commission as a residential care home, run by Achieve Together Limited. The service is registered to support adults under 65 and lists learning disabilities among its specialisms.
CQC rated it Good overall (December 2024). It is one of 6 CQC-registered care homes in and around Westbury; 4 of those are rated Good or Outstanding.
Who runs it
Starbrook is run by Achieve Together Limited (company 03153442), incorporated in 1996, 24 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Achieve Together Limited runs 159 CQC-registered services across 51 council areas; 127 of the 153 with a rating are Good or Outstanding (83%), against 83% for the same mix of services across England.
4 of its services are in Wiltshire.
It trades under the Achieve Together brand, which covers 173 services run by 3 registered providers.
Starbrook over the years
Registered in December 2020, it has 5 years on the CQC register.
CQC has published 2 overall ratings for it (2022–2024), starting at Inspected but not rated; it has gone up 0 and down 0 times, and is now Good.
Inspection findings in brief
- At the time of this assessment there was 6 people using this service.
- There were enough staff to support people, and staff had been recruited safely.
- Staff had training and regular supervisions, there were also staff meetings held where staff could share ideas or discuss concerns.
- People had personalised care plans which gave staff guidance on how to provide individualised support.
Inspected 7 January 2022; report published 3 February 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Starbrook: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 130 of the 155 other care homes in Wiltshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Responsive at 71%, averaging 74% overall.
Who it can help
As listed with the regulator.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Starbrook scores 74%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 31 October 2024, published 20 December 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Earlier inspections
- Feb 2022
- Dec 2024
- Today Rating 1 year old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 3 February 2022
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 25 April 2019 by Wiltshire. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Starbrook"). Open Government Licence.
Where it is
- Ward
- Ethandune
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- South West Wiltshire
- NHS planning area
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Setting
- Smaller rural; further from a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in BA13 (6)
Larger map · Get directions · © OpenStreetMap contributors
Close by
- Bus stop 70 m (1 min walk) · 8 stops within 600 m
- Shop Londis, 980 m (12 min walk)
- Place of worship Hawkeridge Congregational Chapel, 340 m (4 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Around Westbury
There are 21 other care homes within 3 miles, 18 of them rated Good or Outstanding; the nearest is Westbury Lodge, 1.1 miles away.
9 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in Ethandune ward, classed by ONS as smaller rural (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Few everyday amenities are within a short walk, so visitors will mostly come by car; the nearest bus stop is under 0.5 miles away.
Ratings for safety, care and leadership
- Safe75% score130 of 156 in Wiltshire
- Effective75% score144 of 156 in Wiltshire
- Caring75% score146 of 156 in Wiltshire
- Responsive71% score142 of 156 in Wiltshire
- Well-led75% score131 of 156 in Wiltshire
Source: CQC, published 20 December 2024. Under each rating: how many care homes in Wiltshire share it.
Likely fees
We estimate Starbrook at £1,300–£1,590 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask how often fees rise and whether they go up if care needs increase.
Council help is possible below £23,250 in savings: ask Wiltshire Council for a free care needs assessment.
Family reviews
No family has reviewed Starbrook on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Starbrook against its area
- Rated Good. Across Wiltshire, 89% of the 156 rated care homes are Good or Outstanding and 3 are Outstanding.
- Its rating (December 2024) is more recent than 65% of care home ratings in Wiltshire.
- With 6 beds it is smaller than 76% of care homes in Wiltshire, where the typical home has 21.
- Registered with CQC in 2020: it has been registered longer than 18% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Wiltshire lists 3.
Compared with every CQC-registered care home in Wiltshire. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Westbury
- The Westbury Care HomeAug 2026
Questions about Starbrook
- What are Starbrook's fees?
- Starbrook has not published its fees with us. Residential care home typically costs £1,349 a week (average 2026 self-funder fees in South West). Request a written quote and check what is charged on top.
- Is Starbrook rated well for safety?
- CQC rates five key questions. For Starbrook: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How many beds does Starbrook have?
- CQC capacity for Starbrook: 6 beds. Ask about current availability and room facilities.
- Who is the registered provider for Starbrook?
- Starbrook is run by Achieve Together Limited, the registered provider on the CQC register.
- Does Starbrook support people with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- When was Starbrook last inspected?
- 20 December 2024 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- What type of care does Starbrook provide?
- Its CQC registration covers residential homes. Ask Starbrook how it would adapt if needs increase.
- Where is Starbrook based?
- It is at 35a Dursley Road, Heywood, Westbury, BA13 4LG.
- Is Starbrook a registered provider?
- It is. The CQC register records Starbrook as a care home, location ID 1-9671957672 and was rated Good overall in December 2024.
Care homes in neighbouring towns
In Wiltshire
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.