Care home · Worthing
The Heathers
Typical fee here £1,460–£1,780 a week Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of The Heathers- Address
- 162-164 Salvington Road, Durrington, Worthing, BN13 2JU
- Run by
- Pinnacle Care Homes Sussex Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 25 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2025 (1 year)
- Registered manager
- Sujith Achuthan Nair
- Company check
- Active, trading since 2024 (2 years), accounts up to date (Companies House 15789913)
- Last CQC check
- 13 Jan 2026
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Worthing: Care homes in Worthing (67) · Best rated care homes in Worthing · Care homes for dementia care in Worthing · Care homes for elderly care in Worthing · Care homes for physical disability care in Worthing
Read the full CQC inspection report · CQC location ID 1-21695906702
An overview of The Heathers
Registered with CQC as a residential care home, The Heathers is based in Worthing, run by Pinnacle Care Homes Sussex Limited. It supports older people, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (January 2026). It is one of 67 CQC-registered care homes in and around Worthing; 53 of those are rated Good or Outstanding.
Track record
Registered in March 2025, it has 1 year on the CQC register.
CQC has published 6 overall ratings for it (2016–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
Strengths and weak spots in the ratings
The Heathers has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 232 of the 316 other care homes in West Sussex that CQC has rated.
Under CQC's newer scoring, its strongest area is Safe at 72% and its lowest is Well-led at 64%, averaging 70% overall.
Who they support
Specialisms as registered with CQC.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is The Corner House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (6 of the nearest 25).
4 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Salvington ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Within about a 10-minute walk there is a GP surgery (8 min), a pharmacy (2 min), a shop (2 min), a park (5 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Costs to expect
We estimate The Heathers at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
If savings are under the upper limit (£23,250 in England), West Sussex Council may pay part of the cost after a free care needs assessment.
Who runs it
The Heathers is run by Pinnacle Care Homes Sussex Limited (company 15789913), incorporated in 2024.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Pinnacle Care Homes Sussex Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 2 are in West Sussex, so it is a local operator rather than a national chain.
CQC's scores in detail
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, The Heathers scores 70%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information2 · Some shortfalls
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 64%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 2 October 2025, published 13 January 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
How its rating has changed
- Feb 2016
- Sep 2018
- Aug 2019
- Feb 2021
- Jun 2023
- Jan 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest.
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 17 August 2026 by Worthing. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "The Heathers"). Open Government Licence.
Map and area details
- Ward
- Salvington
- Parliamentary constituency
- Worthing West
- NHS area (integrated care board)
- NHS Surrey and Sussex Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Care homes in BN13 (13)
See the wider area · Get directions · Map © OpenStreetMap contributors
Nearby
- Bus stop 90 m (1 min walk) · 29 stops within 600 m
- GP surgery Durrington Health Centre, 640 m (8 min walk)
- Pharmacy Kamsons Pharmacy, 120 m (2 min walk)
- Shop Co-op Food, 140 m (2 min walk)
- Park Blue Park, 420 m (5 min walk)
- Place of worship New Life Church, 180 m (2 min walk)
- Library Durrington Library, 310 m (4 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
What CQC's inspectors reported
- Some people living at the home are living with dementia.
- The provider had systems in place to keep people safe and mentally stimulated.
- Whilst the home was clean, a gap in staffing at certain times meant cleaning staff were not always able to fulfil their role.
- A person said, “We love it here.” And another person said, “You hear about other homes being bad, I wouldn’t want to be anywhere else.” We saw people supported by caring staff who knew them well.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
CQC ratings, area by area
- Safe72% score267 of 317 in West Sussex
- Effective71% score289 of 317 in West Sussex
- Caring70% score294 of 317 in West Sussex
- Responsive71% score286 of 317 in West Sussex
- Well-led64% score233 of 317 in West Sussex
Source: CQC, published 13 January 2026. Under each rating: how many care homes in West Sussex share it.
Family reviews
There are no reviews of The Heathers yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Where The Heathers stands locally
- Rated Good. Across West Sussex, 84% of the 317 rated care homes are Good or Outstanding and 12 are Outstanding.
- Its rating (January 2026) is more recent than 81% of care home ratings in West Sussex.
- With 25 beds it is smaller than 56% of care homes in West Sussex, where the typical home has 28.
- Registered with CQC in 2025: it has been registered longer than 8% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in West Sussex lists 3.
Based on the CQC register for West Sussex as at Oct 2026.
Other care homes close by
Guides for families
Recently rated care homes near Worthing
- ChantryJun 2025
- Tenby HouseJun 2026
- Pentlands Nursing HomeSep 2026
The Heathers: common questions
- How did The Heathers score on each CQC key question?
- CQC rates five key questions. For The Heathers: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What are The Heathers's fees?
- The Heathers's prices aren't on our site yet. Residential care home typically costs £1,100–£1,600 a week (typical 2026 prices in West Sussex). Ask for a written quote that includes weekend and bank holiday rates.
- Which provider runs The Heathers?
- CQC lists Pinnacle Care Homes Sussex Limited as the provider responsible for The Heathers.
- How many beds does The Heathers have?
- The Heathers has 25 registered places. Ask how many are free now and which rooms have en-suites.
- When was The Heathers last inspected?
- The rating now shown was published on 13 January 2026. Ask what has changed since then, for example in management or staffing.
- Can The Heathers care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- What kind of care can The Heathers offer?
- The Heathers is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- Is The Heathers registered with CQC?
- Yes. The Heathers is registered with the Care Quality Commission as a care home (location ID 1-21695906702) and was rated Good overall in January 2026.
- Where is The Heathers?
- It is at 162-164 Salvington Road, Durrington, Worthing, BN13 2JU.
Care homes in neighbouring towns
In West Sussex
Free download
Choosing a care home: the 40-point checklist
Take it on every visit and compare up to three homes side by side: CQC checks, staffing, daily life, the room, fees and the contract.
Providers: display this rating on your own site
Paste this snippet into any page of your site; it keeps itself in step with your CQC rating.
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.