Care home · Christchurch
The Laurels
Illustrative photo, not of The Laurels- Address
- 195 Barrack Road, Christchurch, BH23 2AR
- Run by
- Mrs Mary Hall & Ms Georgina Hall
- Service
- Residential care home
- Beds
- 20 (registered with CQC)
- Registered with CQC
- July 2011 (15 years)
- Registered manager
- *
- Last CQC check
- 18 Jan 2023
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-250797584
Introducing The Laurels
The Laurels in Christchurch is registered with the Care Quality Commission as a residential care home, run by Mrs Mary Hall & Ms Georgina Hall. The service is registered to support older people and lists dementia among its specialisms.
CQC rated it Requires improvement overall (January 2023). Safe and Well-led were rated Requires improvement. It is one of 25 CQC-registered care homes in and around Christchurch; 20 of those are rated Good or Outstanding.
Likely fees
We estimate The Laurels at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Ask what notice is given before a fee increase and what triggers one.
If savings are under the upper limit (£23,250 in England), Bournemouth, Christchurch and Poole Council may pay part of the cost after a free care needs assessment.
Around Christchurch
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 23 of them rated Good or Outstanding, and the closest is Avon View, under 0.5 miles away.
21 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Commons ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
Within about a 10-minute walk there is a GP surgery (7 min), a pharmacy (7 min), a shop (4 min), a park (5 min), a café (4 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
What inspectors found
- Improvements were needed to the governance within the service.
- Safety checks were not always carried out as planned to ensure people were living in a safe environment.
- We raised this immediately with the provider who sought to rectify the shortfall by arranging external professionals and trades people to carry out the checks.
- Risk assessments were not always in place to ensure people were safe from avoidable harm.
Inspected 28 December 2022; report published 18 January 2023; supporting 20 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The company behind The Laurels
The Laurels is the only service its provider, Mrs Mary Hall & Ms Georgina Hall, runs, so it is an independent, single-site operator rather than part of a chain.
Safe, effective, caring, responsive, well-led
- Safe5 of 129 in Bournemouth, Christchurch and Poole
- Effective119 of 129 in Bournemouth, Christchurch and Poole
- Caring121 of 129 in Bournemouth, Christchurch and Poole
- Responsive117 of 129 in Bournemouth, Christchurch and Poole
- Well-led8 of 129 in Bournemouth, Christchurch and Poole
As rated by CQC, published 18 January 2023. Under each rating: how many care homes in Bournemouth, Christchurch and Poole share it.
The Laurels over the years
CQC registration dates from July 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 7 overall ratings for it (2016–2023), starting at Good; it has gone up 2 and down 2 times, and is now Requires improvement.
At 3 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
CQC lists 6 reports for this location, the latest dated 18 January 2023.
Earlier inspections
- Mar 2016
- Jan 2018
- Nov 2018
- Feb 2021
- Aug 2021
- Mar 2022
- Jan 2023
- Today Rating 3 years old
Published CQC ratings in date order. The latest rating is lower than the one before.
CQC reports
- CQC inspection report 18 January 2023
- CQC inspection report 22 March 2022
- CQC inspection report 5 August 2021
- CQC inspection report 13 February 2021
- CQC inspection report 9 November 2018
- CQC inspection report 10 January 2018
Location and local area
- Ward
- Commons
- Parliamentary constituency
- Christchurch
- NHS area (integrated care board)
- NHS Dorset Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in BH23 (15)
See the wider area · Plan a journey · Base map © OpenStreetMap
Nearby
- Bus stop 20 m (1 min walk) · 14 stops within 600 m
- Railway station Christchurch, 910 m (11 min walk)
- GP surgery South Face Medical Centre, 530 m (7 min walk)
- Pharmacy The Grove Pharmacy, 580 m (7 min walk)
- Shop One Stop, 320 m (4 min walk)
- Park Iford Meadows, 440 m (5 min walk)
- Café Water Lily, 290 m (4 min walk)
- Place of worship Christchurch Spiritualist Centre, 60 m (1 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
The ratings in context
For The Laurels, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Bournemouth, Christchurch and Poole, 5 of 129 rated care homes are Requires improvement for Safe (4%), while 8 of 129 rated care homes are Requires improvement for Well-led (6%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Who it can help
As listed with the regulator.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where The Laurels stands locally
- Rated Requires improvement. Across Bournemouth, Christchurch and Poole, 96% of the 129 rated care homes are Good or Outstanding and 8 are Outstanding.
- Its rating (January 2023) is more recent than 26% of care home ratings in Bournemouth, Christchurch and Poole.
- With 20 beds it is smaller than 55% of care homes in Bournemouth, Christchurch and Poole, where the typical home has 25.
- Registered with CQC in 2011: it has been registered longer than 65% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Bournemouth, Christchurch and Poole lists 3.
- Areas CQC rated below Good: Safe (4% of care homes in Bournemouth, Christchurch and Poole are also rated below Good here); Well-led (6% of care homes in Bournemouth, Christchurch and Poole are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered care home in Bournemouth, Christchurch and Poole. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Recently rated care homes near Christchurch
- Avon ReachOct 2026
- Avon Lee LodgeJun 2025
- Avon ViewJan 2026
Quick answers about The Laurels
- What are The Laurels's fees?
- The Laurels's prices aren't on our site yet. Residential care home typically costs £1,349 a week (average 2026 self-funder fees in South West). A written quote should spell out weekend, bank holiday and short-notice rates.
- How is The Laurels rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How big is The Laurels?
- The Laurels can take up to 20 residents. Ask what is free now and about en-suite rooms.
- Who is the registered provider for The Laurels?
- CQC lists Mrs Mary Hall & Ms Georgina Hall as the provider responsible for The Laurels.
- Does The Laurels support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was The Laurels last inspected?
- Its current CQC rating dates from 18 January 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What services is The Laurels registered for?
- Registration for The Laurels covers: residential homes. Check which of these it offers today.
- Where is The Laurels?
- It is at 195 Barrack Road, Christchurch, BH23 2AR.
- Is The Laurels regulated by the Care Quality Commission?
- Yes. The Laurels is registered with the Care Quality Commission as a care home (location ID 1-250797584) and was rated Requires improvement overall in January 2023.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.