Care home · Exeter
The Lilacs Residential Home
Illustrative photo, not of The Lilacs Residential Home- Address
- 42-44 Old Tiverton Road, Exeter, EX4 6NG
- Run by
- Lilacs Care Ltd
- Service
- Residential care home
- Beds
- 29 (registered with CQC)
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- *
- Company check
- Active, trading since 2006 (20 years), accounts up to date (Companies House 05674981)
- Last CQC check
- 11 Aug 2026
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-123822763
About The Lilacs Residential Home
The Lilacs Residential Home is a CQC-registered residential care home in Exeter, run by Lilacs Care Ltd. Its CQC registration covers older people, including people living with dementia and mental health conditions.
At its most recent rating, CQC judged it Good overall (August 2026). It is one of 31 CQC-registered care homes in and around Exeter; 27 of those are rated Good or Outstanding.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is The Old Rectory Nursing Home, under 0.5 miles away.
1 of the 24 nearest rated care homes has a more recent rating than this one.
It sits in Pennsylvania ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Within about a 10-minute walk there is a GP surgery (2 min), a pharmacy (2 min), a shop (4 min), a park (6 min), a café (6 min), a bus stop (1 min) and a railway station (6 min), which matters for residents who can go out and for visiting family.
Budgeting for this home
We estimate The Lilacs Residential Home at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
Devon Council can help with costs for people with savings under £23,250, starting with a free assessment.
The registered provider
The Lilacs Residential Home is run by Lilacs Care Ltd (company 05674981), incorporated in 2006, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
History with CQC
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 5 overall ratings for it (2015–2026), starting at Good and staying Good every time.
There are 6 CQC reports on file for this address; the newest is from 8 February 2022.
How the scores break down
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, The Lilacs Residential Home scores 72%.
Safe 66%
- Learning culture3 · Good
- Safe systems, pathways and transitions2 · Some shortfalls
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 7 July 2026, published 11 August 2026, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Earlier inspections
- Apr 2015
- Jun 2017
- Feb 2020
- Feb 2022
- Aug 2026
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 8 February 2022
- CQC inspection report 19 February 2020
- CQC inspection report 20 June 2017
- CQC inspection report 27 April 2015
- Inspection report 10 July 2014
- Inspection report 13 June 2013
Food hygiene
The kitchen has a food hygiene rating of 4 (good), from an inspection on 7 January 2026 by Exeter City. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Lilacs"). Open Government Licence.
Location and local area
- Ward
- Pennsylvania
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- Exeter
- NHS planning area
- NHS Devon Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Care homes in EX4 (12)
Open the full map · Directions · OpenStreetMap (ODbL)
Nearby
- Bus stop 30 m (1 min walk) · 40 stops within 600 m
- Railway station St James' Park, 520 m (6 min walk)
- GP surgery Mount Pleasant Health Centre, 130 m (2 min walk)
- Pharmacy Mount Pleasant Pharmacy, 130 m (2 min walk)
- Shop Co-op Food, 300 m (4 min walk)
- Park Marypole Road, 510 m (6 min walk)
- Café No 1 Polsloe, 460 m (6 min walk)
- Place of worship St James, 90 m (1 min walk)
- Library Main Library, 1.2 km (15 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
What CQC's inspectors reported
- The Lilacs Residential Home is registered to provide accommodation and nursing and personal care for up to 29 people, some of whom may be living with dementia.
- There were 28 people living at the service at the time of the site visit.
- The Lilacs Residential Home is a large house with individual bedrooms, communal lounge and separate lounge diner.
- We spoke with 8 people who used the service and 4 people’s relatives.
Inspected 21 January 2022; report published 8 February 2022; supporting 28 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Reading The Lilacs Residential Home's CQC ratings
All five areas CQC looks at are rated Good for The Lilacs Residential Home: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 231 of the 288 other care homes in Devon that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 66%, averaging 72% overall.
Each area CQC checks
- Safe66% score254 of 289 in Devon
- Effective75% score262 of 289 in Devon
- Caring75% score250 of 289 in Devon
- Responsive75% score251 of 289 in Devon
- Well-led71% score232 of 289 in Devon
Ratings from CQC's most recent report, published 11 August 2026. Under each rating: how many care homes in Devon share it.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where The Lilacs Residential Home stands locally
- Rated Good. Across Devon, 90% of the 289 rated care homes are Good or Outstanding and 21 are Outstanding.
- Its rating (August 2026) is more recent than 98% of care home ratings in Devon.
- With 29 beds it is larger than 61% of care homes in Devon, where the typical home has 25.
- Registered with CQC in 2010: it has been registered longer than 89% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Devon lists 3.
All figures compare it with other care homes in Devon; CQC register, Oct 2026.
Also nearby
Guides for families
Exeter: care homes inspected recently
- New TreetopsJul 2026
- Escan ManorSep 2025
- Dennyshill Care HomeSep 2026
Quick answers about The Lilacs Residential Home
- How big is The Lilacs Residential Home?
- CQC registers The Lilacs Residential Home for 29 residents; ask about vacancies, room sizes and en-suite bathrooms.
- Who is the registered provider for The Lilacs Residential Home?
- Lilacs Care Ltd is the registered provider for The Lilacs Residential Home.
- What are The Lilacs Residential Home's fees?
- No fee list from The Lilacs Residential Home has reached us. Residential care home typically costs £1,349 a week (average 2026 self-funder fees in South West). A written quote should spell out weekend, bank holiday and short-notice rates.
- How did The Lilacs Residential Home score on each CQC key question?
- CQC rates five key questions. For The Lilacs Residential Home: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- Where is The Lilacs Residential Home based?
- It is at 42-44 Old Tiverton Road, Exeter, EX4 6NG.
- Is The Lilacs Residential Home registered with CQC?
- Registered, yes: location 1-123822763 on the Care Quality Commission register, listed as a care home and was rated Good overall in August 2026.
- What kind of care can The Lilacs Residential Home offer?
- The Lilacs Residential Home is registered for residential homes. Ask which of these it provides at the moment.
- Can The Lilacs Residential Home care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate The Lilacs Residential Home?
- 11 August 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
More care homes nearby
In Devon
Free download
Choosing a care home: the 40-point checklist
Forty questions on staffing, daily life, rooms, fees and the contract, laid out so you can compare three homes.
Run this service? Add your rating badge to your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.