Care home · Lincoln
The Phoenix
Illustrative photo, not of The Phoenix- Address
- St. Helens Avenue, Lincoln, LN6 7RA
- Run by
- Linkage Community Trust (21 services)
- Service
- Residential care home
- Beds
- 6 (registered with CQC)
- Registered with CQC
- November 2018 (7 years)
- Part of
- Linkage Community Trust
- Registered manager
- Jamie Lee Coggon
- Company check
- Active, trading since 1976 (50 years), accounts up to date (Companies House 01240377)
- Last CQC check
- 16 Nov 2023
- Typical fees Estimated
- £1,130–£1,380 a week for residential care. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-5500680640
The Phoenix at a glance
The Phoenix in Lincoln is registered with the Care Quality Commission as a residential care home, run by Linkage Community Trust. The service is registered to support adults under 65 and lists physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (November 2023). It is one of 31 CQC-registered care homes in and around Lincoln; 21 of those are rated Good or Outstanding.
Ownership and company checks
The Phoenix is run by Linkage Community Trust (company 01240377), incorporated in 1976, 42 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 9 active directors and there is no insolvency history.
Its registered business activity is other residential care.
Linkage Community Trust runs 21 CQC-registered services across 2 council areas; 19 of the 20 with a rating are Good or Outstanding (95%), against 83% for the same mix of services across England.
17 of its services are in Lincolnshire.
It trades under the Linkage Community Trust brand, which covers 21 services run by 1 registered provider.
The five key questions
- Safe196 of 266 in Lincolnshire
- Effective231 of 266 in Lincolnshire
- Caring237 of 266 in Lincolnshire
- Responsive233 of 266 in Lincolnshire
- Well-led178 of 266 in Lincolnshire
From CQC's latest report, published 16 November 2023. Under each rating: how many care homes in Lincolnshire share it.
Rating history
- Jan 2020
- Sep 2023
- Nov 2023
- Today Rating 2 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 16 November 2023
- CQC inspection report 30 September 2023
- CQC inspection report 1 January 2020
Where it is
- Ward
- Boultham
- Parliamentary constituency
- Lincoln
- NHS planning area
- NHS Lincolnshire Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Care homes in LN6 (23)
View on OpenStreetMap · Get directions · Map data: OpenStreetMap contributors
Local amenities
- Bus stop 140 m (2 min walk) · 20 stops within 600 m
- GP surgery Boultham Park Medical Practice, 410 m (5 min walk)
- Pharmacy Lincolnshire Co-op Rookery Lane Pharmacy, 320 m (4 min walk)
- Shop Lincolnshire Co-op, 380 m (5 min walk)
- Park Boultham Park, 720 m (9 min walk)
- Place of worship Holy Cross Church, 130 m (2 min walk)
- Library Boultham Library, 350 m (4 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
How long it has been running
Registered in November 2018, it has 7 years on the CQC register.
CQC has published 3 overall ratings for it (2020–2023), starting at Good; it has gone up 1 and down 1 time, and is now Good.
The CQC website holds 3 reports for it, the latest from 16 November 2023.
The inspection, summarised
- Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- People received their medicines safely and had access to appropriate health and social care support.
- Support plans were person-centred and reflected people's views and wishes.
- People were supported to maintain meaningful relationships with people who mattered to them.
Inspected 14 September 2023; report published 16 November 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.
What the ratings tell you
The Phoenix has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 177 of the 265 other care homes in Lincolnshire that CQC has rated.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is OSJCT Boultham Park House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (2 of the nearest 25); mental health conditions (3 of the nearest 25); sight or hearing loss (5 of the nearest 25).
11 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Boultham ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Lincolnshire ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (4 min), a shop (5 min), a park (9 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
What it may cost
We estimate The Phoenix at £1,130–£1,380 a week for residential care, based on published prices in the region. Over a year that is roughly £59k–£72k.
Ask what notice is given before a fee increase and what triggers one.
With savings below £23,250, Lincolnshire Council may contribute once it has carried out a free needs assessment.
Registered specialisms
Taken from its CQC registration.
Family reviews
There are no reviews of The Phoenix yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
How The Phoenix compares
- Rated Good. Across Lincolnshire, 77% of the 266 rated care homes are Good or Outstanding and 17 are Outstanding.
- Its rating (November 2023) is more recent than 57% of care home ratings in Lincolnshire.
- With 6 beds it is smaller than 90% of care homes in Lincolnshire, where the typical home has 30.
- Registered with CQC in 2018: it has been registered longer than 31% of care homes in the area.
- It lists 5 specialisms with CQC; the typical care home in Lincolnshire lists 3.
All figures compare it with other care homes in Lincolnshire; CQC register, Oct 2026.
Also nearby
Guides for families
Other care homes near Lincoln with recent ratings
- OSJCT Hartsholme HouseDec 2024
- OSJCT Boultham Park HouseSep 2026
- Eccleshare CourtJul 2026
Frequently asked about The Phoenix
- Can The Phoenix care for someone with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- When was The Phoenix last inspected?
- The latest rating is dated 16 November 2023, 2 years ago; ask whether there have been changes since.
- What services is The Phoenix registered for?
- The Phoenix is registered for residential homes. Ask which of these it provides at the moment.
- Where is The Phoenix based?
- It is at St. Helens Avenue, Lincoln, LN6 7RA.
- Is The Phoenix regulated by the Care Quality Commission?
- Yes. The Phoenix is registered with the Care Quality Commission as a care home (location ID 1-5500680640) and was rated Good overall in November 2023.
- What are The Phoenix's fees?
- The Phoenix hasn't shared a price list with us. Residential care home typically costs £1,125 a week (average 2026 self-funder fees in East Midlands). A written quote should spell out weekend, bank holiday and short-notice rates.
- How did The Phoenix score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How many residents can The Phoenix take?
- The Phoenix can take up to 6 residents. Ask what is free now and about en-suite rooms.
- Who is the registered provider for The Phoenix?
- CQC lists Linkage Community Trust as the provider responsible for The Phoenix.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.