Care home · Sutton
The Willows Care Home
Illustrative photo, not of The Willows Care Home- Address
- 1 The Ridgway, Sutton, SM2 5JX
- Run by
- Fountain Care Limited
- Service
- Residential care home
- Beds
- 7 (registered with CQC)
- Registered with CQC
- March 2011 (15 years)
- Registered manager
- *
- Company check
- Active, trading since 2009 (16 years), accounts up to date (Companies House 07103562)
- Last CQC check
- 9 Mar 2023
- Typical fees Estimated
- £1,450–£1,780 a week for residential care. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-213641183
About this home
The Willows Care Home in Sutton is registered with the Care Quality Commission as a residential care home, run by Fountain Care Limited. Its registered specialisms include physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
CQC rated it Good overall (March 2023). It is one of 68 CQC-registered care homes in and around Sutton; 62 of those are rated Good or Outstanding.
The ratings in context
All five areas CQC looks at are rated Good for The Willows Care Home: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 49 of the 64 other care homes in Sutton that CQC has rated.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is St Judes Nursing Home, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (7 of the nearest 25); sight or hearing loss (5 of the nearest 25).
15 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Sutton South ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Within about a 10-minute walk there is a GP surgery (8 min), a pharmacy (9 min), a shop (6 min), a park (4 min), a café (6 min), a bus stop (5 min) and a railway station (9 min), which matters for residents who can go out and for visiting family.
How its rating has changed
- Oct 2015
- Nov 2017
- Mar 2023
- Today Rating 3 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 9 March 2023
- CQC inspection report 16 November 2017
- CQC inspection report 20 October 2015
- Inspection report 19 July 2013
- Inspection report 17 September 2012
Council food inspection
The kitchen has a food hygiene rating of 3 (generally satisfactory), from an inspection on 26 April 2025 by Sutton. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "The Willows"). Open Government Licence.
Location and local area
- Ward
- Sutton South
- Council
- London Borough of Sutton · paying for care
- Parliamentary constituency
- Sutton and Cheam
- NHS integrated care board
- NHS South West London Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Care homes in SM2 (24)
View on OpenStreetMap · Plan a journey · Map © OpenStreetMap contributors
Close by
- Bus stop 410 m (5 min walk) · 10 stops within 600 m
- Railway station Carshalton Beeches, 750 m (9 min walk)
- GP surgery Sutton Medical Centre, 670 m (8 min walk)
- Pharmacy Beeches Pharmacy, 700 m (9 min walk)
- Shop The Co-operative Food, 470 m (6 min walk)
- Park Warren Park, 330 m (4 min walk)
- Café Beeches Cafe, 450 m (6 min walk)
- Place of worship Carshalton Beeches Baptist Free Church, 430 m (5 min walk)
- Library Sutton Central Library, 1.2 km (14 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
What it may cost
We estimate The Willows Care Home at £1,450–£1,780 a week for residential care, based on published prices in the region. Over a year that is roughly £75k–£93k.
Ask what notice is given before a fee increase and what triggers one.
If savings are under the upper limit (£23,250 in England), Sutton Council may pay part of the cost after a free care needs assessment.
How long it has been running
Registered in March 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2023), starting at Good and staying Good every time.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
CQC lists 5 reports for this location, the latest dated 9 March 2023.
The five key questions
- Safe62 of 65 in Sutton
- Effective61 of 65 in Sutton
- Caring62 of 65 in Sutton
- Responsive64 of 65 in Sutton
- Well-led50 of 65 in Sutton
As rated by CQC, published 9 March 2023. Under each rating: how many care homes in Sutton share it.
What CQC's inspectors reported
- We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted.
- We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
- Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
Inspected 8 February 2023; report published 9 March 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The company behind The Willows Care Home
The Willows Care Home is run by Fountain Care Limited (company 07103562), incorporated in 2009, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Specialisms
As listed with the regulator.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where The Willows Care Home stands locally
- Rated Good. Across Sutton, 95% of the 65 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2023) is more recent than 31% of care home ratings in Sutton.
- With 7 beds it is smaller than 65% of care homes in Sutton, where the typical home has 8.
- Registered with CQC in 2011: it has been registered longer than 57% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Sutton lists 3.
All figures compare it with other care homes in Sutton; CQC register, Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Sutton
- Rafael HomeJun 2026
- Barons Lodge SuttonSep 2026
- The Regard Partnership Limited - Grove RoadAug 2026
Frequently asked about The Willows Care Home
- How many beds does The Willows Care Home have?
- CQC registers The Willows Care Home for 7 residents; ask about vacancies, room sizes and en-suite bathrooms.
- Who runs The Willows Care Home?
- Fountain Care Limited is the registered provider for The Willows Care Home.
- What are The Willows Care Home's fees?
- The Willows Care Home hasn't shared a price list with us. Residential care home typically costs £1,456 a week (average 2026 self-funder fees in London). Ask for a written quote that includes weekend and bank holiday rates.
- How did The Willows Care Home score on each CQC key question?
- CQC rates five key questions. For The Willows Care Home: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is The Willows Care Home based?
- It is at 1 The Ridgway, Sutton, SM2 5JX.
- Is The Willows Care Home regulated by the Care Quality Commission?
- Yes: CQC lists it as a care home under location ID 1-213641183 and was rated Good overall in March 2023.
- What kind of care can The Willows Care Home offer?
- Its CQC registration covers residential homes. Ask The Willows Care Home how it would adapt if needs increase.
- Is The Willows Care Home registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- When was The Willows Care Home last inspected?
- The latest rating is dated 9 March 2023, 3 years ago; ask whether there have been changes since.
Widen your search
In Sutton
Free download
The care home visit checklist (40 points)
Print it before visiting: three columns, 40 questions on care, staffing, rooms, costs and the contract.
Is this your service? Show your rating on your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.