Care home · Malvern
Waterside Care Centre
Illustrative photo, not of Waterside Care Centre- Address
- Leigh Sinton, Malvern, WR13 5EQ
- Run by
- Minster Care Management Limited (27 services)
- Service
- Nursing home
- Beds
- 47 (registered with CQC)
- Registered with CQC
- December 2010 (15 years)
- Part of
- Minster Care Group
- Registered manager
- Penelope Jane Cottrill
- Company check
- Active, trading since 1998 (27 years), accounts up to date (Companies House 03676785)
- Last CQC check
- 26 Jan 2024
- Typical fees Estimated
- £1,380–£1,690 a week for nursing care (dementia). Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury
See this service on the CQC website · CQC location ID 1-123533948
About Waterside Care Centre
Waterside Care Centre is a CQC-registered nursing home in Malvern, run by Minster Care Management Limited. Its CQC registration covers adults of all ages, including people living with dementia.
At its most recent rating, CQC judged it Good overall (January 2024). Responsive was rated Requires improvement. It is one of 20 CQC-registered care homes in and around Great Malvern; 16 of those are rated Good or Outstanding.
The local picture
There are 11 other care homes within 3 miles, 8 of them rated Good or Outstanding; the nearest is Hamilton House, under 0.5 miles away.
7 of the 22 nearest rated care homes have a more recent rating than this one.
It sits in Alfrick, Leigh & Rushwick ward, classed by ONS as smaller rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Herefordshire and Worcestershire ICB.
Within about a 10-minute walk there is a shop (4 min) and a bus stop (3 min), which matters for residents who can go out and for visiting family.
Each area CQC checks
- Safe135 of 158 in Worcestershire
- Effective148 of 158 in Worcestershire
- Caring148 of 158 in Worcestershire
- Responsive7 of 158 in Worcestershire
- Well-led117 of 158 in Worcestershire
CQC key question ratings, published 26 January 2024. Under each rating: how many care homes in Worcestershire share it.
What it may cost
We estimate Waterside Care Centre at £1,380–£1,690 a week for nursing care (dementia), based on published prices in the region. Over a year that is roughly £72k–£88k.
For residents assessed as needing nursing, a weekly NHS contribution goes straight to the home towards the fee, whoever pays the rest.
If savings are under the upper limit (£23,250 in England), Worcestershire Council may pay part of the cost after a free care needs assessment.
Inspection findings in brief
- People were safeguarded and protected from the risk of avoidable harm.
- Staff demonstrated good infection prevention and control practice.
- There were sufficient staff to provide responsive and unhurried care.
- Medicines were managed safely, however, management and storage of topical creams required improvement.
Inspected 21 December 2023; report published 26 January 2024; supporting 47 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How long it has been running
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 5 overall ratings for it (2015–2024), starting at Good; it has gone up 1 and down 1 time, and is now Good.
6 reports have been published for this location, most recently on 26 January 2024.
The registered provider
Waterside Care Centre is run by Minster Care Management Limited (company 03676785), incorporated in 1998, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Minster Care Management Limited runs 27 CQC-registered services across 19 council areas; 18 of the 25 with a rating are Good or Outstanding (72%), against 83% for the same mix of services across England.
3 of its services are in Worcestershire.
It trades under the Minster Care Group brand, which covers 66 services run by 6 registered providers.
Registered specialisms
From the CQC register; ask how each need is met in practice.
Ratings over time
- Oct 2015
- May 2017
- Dec 2019
- Jul 2023
- Jan 2024
- Today Rating 2 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 26 January 2024
- CQC inspection report 14 July 2023
- CQC inspection report 18 December 2019
- CQC inspection report 31 May 2017
- CQC inspection report 22 October 2015
- Inspection report 24 May 2014
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 28 November 2025 by Malvern Hills. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Waterside Care Home"). Open Government Licence.
Finding it
- Ward
- Alfrick, Leigh & Rushwick
- Parliamentary constituency
- West Worcestershire
- Local NHS (ICB)
- NHS Herefordshire and Worcestershire Integrated Care Board
- Setting
- Smaller rural; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in WR13 (6)
Open the full map · How to get there · Map © OpenStreetMap contributors
Close by
- Bus stop 210 m (3 min walk) · 4 stops within 600 m
- Shop Premier, 330 m (4 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Reading Waterside Care Centre's CQC ratings
For Waterside Care Centre, Responsive is rated below Good; 4 other areas are Good.
Across Worcestershire, 7 of 158 rated care homes are Requires improvement for Responsive (4%).
If you are considering it, read the Responsive section of the report first and ask what has changed since the inspection.
Family reviews
No family has reviewed Waterside Care Centre on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Where Waterside Care Centre stands locally
- Rated Good. Across Worcestershire, 87% of the 158 rated care homes are Good or Outstanding and 7 are Outstanding.
- Its rating (January 2024) is more recent than 67% of care home ratings in Worcestershire.
- With 47 beds it is larger than 66% of care homes in Worcestershire, where the typical home has 38.
- Registered with CQC in 2010: it has been registered longer than 92% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Worcestershire lists 4.
- Areas CQC rated below Good: Responsive (4% of care homes in Worcestershire are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered care homes in Worcestershire (Oct 2026).
Nearest care homes
Guides for families
Great Malvern: care homes inspected recently
- The OaksMay 2025
- The Avenue Care HomeMay 2026
- Court House Care HomeOct 2025
Waterside Care Centre questions answered
- Does Waterside Care Centre support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate Waterside Care Centre?
- The latest rating is dated 26 January 2024, 2 years ago; ask whether there have been changes since.
- What kind of care can Waterside Care Centre offer?
- Registration for Waterside Care Centre covers: nursing homes. Check which of these it offers today.
- Where is Waterside Care Centre?
- It is at Leigh Sinton, Malvern, WR13 5EQ.
- Is Waterside Care Centre a registered provider?
- Waterside Care Centre is on the CQC register as a care home (ID 1-123533948) and was rated Good overall in January 2024.
- What are Waterside Care Centre's fees?
- Waterside Care Centre's prices aren't on our site yet. Residential care home typically costs £1,206 a week (average 2026 self-funder fees in West Midlands). Ask for a written quote that includes weekend and bank holiday rates.
- How did Waterside Care Centre score on each CQC key question?
- CQC rates five key questions. For Waterside Care Centre: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How many beds does Waterside Care Centre have?
- Waterside Care Centre can take up to 47 residents. Ask what is free now and about en-suite rooms.
- Who runs Waterside Care Centre?
- On CQC's register the provider is Minster Care Management Limited.
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.