Care home · Basingstoke
Willow Tree Lodge
Illustrative photo, not of Willow Tree Lodge- Address
- 189 Kempshott Lane, Basingstoke, RG22 5NA
- Run by
- Liaise (South) Limited (13 services)
- Service
- Residential care home
- Beds
- 4 (registered with CQC)
- Registered with CQC
- February 2011 (15 years)
- Part of
- Liaise
- Registered manager
- Bridget Kefeletswe
- Company check
- Active, trading since 1995 (31 years), accounts up to date (Companies House 03044911)
- Last CQC check
- 18 Oct 2017
- Typical fees Estimated
- £1,400–£1,710 a week for residential care. Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-104984525
Introducing Willow Tree Lodge
Registered with CQC as a residential care home, Willow Tree Lodge is based in Basingstoke, run by Liaise (South) Limited. Its registered specialisms include learning disabilities.
Its latest CQC rating is Good overall (October 2026). It is one of 9 CQC-registered care homes in and around Oakley; 6 of those are rated Good or Outstanding.
Needs it is registered to meet
Specialisms as registered with CQC.
The company behind Willow Tree Lodge
Willow Tree Lodge is run by Liaise (south) Limited (company 03044911), incorporated in 1995, 15 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Liaise (South) Limited runs 13 CQC-registered services; 10 of the 12 with a rating are Good or Outstanding (83%), against 83% for the same mix of services across England.
All 13 are in Hampshire, so it is a local operator rather than a national chain.
It trades under the Liaise brand, which covers 35 services run by 4 registered providers.
CQC ratings, area by area
- Safe72% score368 of 446 in Hampshire
- Effective67% score398 of 446 in Hampshire
- Caring75% score411 of 446 in Hampshire
- Responsive75% score394 of 446 in Hampshire
- Well-led71% score332 of 446 in Hampshire
Ratings from CQC's most recent report, published 13 October 2026. Under each rating: how many care homes in Hampshire share it.
Inspection findings in brief
- Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
- People can only be deprived of their liberty to receive care and treatment with appropriate legal authority.
- In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA).
- Relatives said people were safe, well supported and treated with kindness, dignity and respect.
Inspected 12 September 2017; report published 18 October 2017. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Detailed scores
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Willow Tree Lodge scores 72%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 67%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 20 August 2026, published 13 October 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
How its rating has changed
- Dec 2015
- Oct 2017
- Oct 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 18 October 2017
- CQC inspection report 24 December 2015
- Inspection report 11 January 2014
- Inspection report 4 December 2012
Finding it
- Ward
- Kempshott & Buckskin
- Council
- Hampshire County Council · paying for care
- Parliamentary constituency
- Basingstoke
- NHS area (integrated care board)
- NHS Hampshire and Isle of Wight Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Care homes in RG22 (8)
View on OpenStreetMap · How to get there · Map © OpenStreetMap contributors
Nearby
- Bus stop 80 m (1 min walk) · 8 stops within 600 m
- Shop Premier Kempshott Stores, 620 m (8 min walk)
- Park 380 m (5 min walk)
- Place of worship Kempshott Methodist Church, 360 m (5 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
History with CQC
CQC registration dates from February 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2015–2026), starting at Good and staying Good every time.
The CQC website holds 4 reports for it, the latest from 18 October 2017.
The ratings in context
All five areas CQC looks at are rated Good for Willow Tree Lodge: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 331 of the 445 other care homes in Hampshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Effective at 67%, averaging 72% overall.
Budgeting for this home
We estimate Willow Tree Lodge at £1,400–£1,710 a week for residential care, based on published prices in the region. Over a year that is roughly £73k–£89k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
Hampshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is The Conifers, under 0.5 miles away.
Its rating is more recent than any of the 24 nearest rated care homes.
It sits in Kempshott & Buckskin ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Within about a 10-minute walk there is a shop (8 min), a park (5 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
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Where Willow Tree Lodge stands locally
- Rated Good. Across Hampshire, 85% of the 445 rated care homes are Good or Outstanding and 26 are Outstanding.
- Its rating (October 2026) is more recent than 99% of care home ratings in Hampshire.
- With 4 beds it is smaller than 94% of care homes in Hampshire, where the typical home has 27.
- Registered with CQC in 2011: it has been registered longer than 62% of care homes in the area.
- It lists 1 specialisms with CQC; the typical care home in Hampshire lists 3.
Based on the CQC register for Hampshire as at Oct 2026.
Also nearby
Guides for families
Newer ratings near Oakley
- Oakley LodgeSep 2026
Questions about Willow Tree Lodge
- Does Willow Tree Lodge support people with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- When was Willow Tree Lodge last inspected?
- CQC published the current rating on 13 October 2026. Older ratings are common, so ask about changes since.
- Where is Willow Tree Lodge?
- It is at 189 Kempshott Lane, Basingstoke, RG22 5NA.
- Is Willow Tree Lodge regulated by the Care Quality Commission?
- Yes. Willow Tree Lodge is registered with the Care Quality Commission as a care home (location ID 1-104984525) and was rated Good overall in October 2026.
- What services is Willow Tree Lodge registered for?
- Registration for Willow Tree Lodge covers: residential homes. Check which of these it offers today.
- How much does Willow Tree Lodge charge?
- Willow Tree Lodge's prices aren't on our site yet. Residential care home typically costs £1,450 a week (average 2026 self-funder fees in South East). Ask for a written quote that includes weekend and bank holiday rates.
- How did Willow Tree Lodge score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How many beds does Willow Tree Lodge have?
- Willow Tree Lodge has 4 registered places. Ask how many are free now and which rooms have en-suites.
- Which provider runs Willow Tree Lodge?
- Willow Tree Lodge is run by Liaise (South) Limited, the registered provider on the CQC register.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.