Care home · Leicester
Willowbrook
Illustrative photo, not of Willowbrook- Address
- 20 Wendys Close, Leicester, LE5 2HY
- Run by
- Voyage 1 Limited (278 services)
- Service
- Residential care home
- Beds
- 6 (registered with CQC)
- Registered with CQC
- June 2014 (12 years)
- Part of
- Voyage
- Registered manager
- *
- Company check
- Active, trading since 1988 (38 years), accounts up to date (Companies House 02215899)
- Last CQC check
- 25 Mar 2022
- Typical fees Estimated
- £1,130–£1,380 a week for residential care. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
Read the full CQC inspection report · CQC location ID 1-1441009202
The service in brief
Willowbrook is a CQC-registered residential care home in Leicester, run by Voyage 1 Limited. Its CQC registration covers adults under 65, including people living with physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (August 2019). It is one of 15 CQC-registered care homes in and around Thurmaston; 13 of those are rated Good or Outstanding.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is Thurn Court, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (6 of the nearest 25).
22 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Thurncourt ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (8 min), a shop (4 min) and a park (4 min), which matters for residents who can go out and for visiting family.
Costs to expect
We estimate Willowbrook at £1,130–£1,380 a week for residential care, based on published prices in the region. Over a year that is roughly £59k–£72k.
Ask what notice is given before a fee increase and what triggers one.
Leicester Council can help with costs for people with savings under £23,250, starting with a free assessment.
The company behind Willowbrook
Willowbrook is run by Voyage 1 Limited (company 02215899), incorporated in 1988, 26 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and social work without accommodation for older and disabled people (which includes home care).
Voyage 1 Limited runs 280 CQC-registered services across 87 council areas; 244 of the 268 with a rating are Good or Outstanding (91%), against 84% for the same mix of services across England.
It trades under the Voyage brand, which covers 320 services run by 13 registered providers.
Needs it is registered to meet
Taken from its CQC registration.
Key points from CQC's visit
- The provider had systems in place to manage an outbreak of COVID-19.
- Information produced in easy read format about COVID-19 and infection prevention and control practices was displayed throughout the home.
- This included the use of personal protective equipment (PPE) and hand washing guidance.
- The provider was following government guidance regarding visiting arrangements.
Inspected 3 March 2022; report published 25 March 2022. From the regulator's own summary (Open Government Licence). Read the full report.
Track record
CQC registration dates from June 2014, so the service has been operating for around 12 years under its current registration.
CQC has published 4 overall ratings for it (2015–2022), starting at Good; it has gone up 0 and down 0 times, and is now Inspected but not rated.
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
There are 4 CQC reports on file for this address; the newest is from 25 March 2022.
The five key questions
- Safe71 of 93 in Leicester
- Effective81 of 93 in Leicester
- Caring85 of 93 in Leicester
- Responsive85 of 93 in Leicester
- Well-led64 of 93 in Leicester
CQC key question ratings, published 10 August 2019. Under each rating: how many care homes in Leicester share it.
The ratings in context
All five areas CQC looks at are rated Good for Willowbrook: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 63 of the 92 other care homes in Leicester that CQC has rated.
How its rating has changed
- May 2015
- Mar 2017
- Aug 2019
- Mar 2022
- Today Rating 7 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.
Inspection reports to read
- CQC inspection report 25 March 2022
- CQC inspection report 10 August 2019
- CQC inspection report 31 March 2017
- CQC inspection report 19 May 2015
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 13 February 2024 by Leicester City. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "Willowbrook"). Open Government Licence.
The neighbourhood
- Ward
- Thurncourt
- Council
- Leicester City Council · paying for care
- Parliamentary constituency
- Leicester East
- Integrated care board
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Care homes in LE5 (24)
Larger map · Directions · Map © OpenStreetMap contributors
Local amenities
- GP surgery 410 m (5 min walk)
- Pharmacy 650 m (8 min walk)
- Shop The Co-operative Food, 310 m (4 min walk)
- Park Ocean Road Open Space, 340 m (4 min walk)
- Place of worship Christ Church, 140 m (2 min walk)
- Library Thurnby Lodge Library, 670 m (8 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Family reviews
No family has reviewed Willowbrook on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Willowbrook in local context
- Rated Good. Across Leicester, 81% of the 93 rated care homes are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2019) is more recent than 12% of care home ratings in Leicester.
- With 6 beds it is smaller than 87% of care homes in Leicester, where the typical home has 24.
- Registered with CQC in 2014: it has been registered longer than 53% of care homes in the area.
- It lists 6 specialisms with CQC; the typical care home in Leicester lists 4.
Comparison set: every registered care home in Leicester, CQC data for Oct 2026.
Nearest care homes
Guides for families
Similar care homes near Thurmaston, rated recently
- Watermead Rose Care HomeJun 2025
- Greenacre ParkSep 2025
Questions about Willowbrook
- When was Willowbrook last inspected?
- Its current CQC rating dates from 10 August 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Willowbrook care for someone with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- What services is Willowbrook registered for?
- Registration for Willowbrook covers: residential homes. Check which of these it offers today.
- Is Willowbrook registered with CQC?
- Registered, yes: location 1-1441009202 on the Care Quality Commission register, listed as a care home and was rated Good overall in August 2019.
- Where is Willowbrook?
- It is at 20 Wendys Close, Leicester, LE5 2HY.
- Is Willowbrook rated well for safety?
- CQC rates five key questions. For Willowbrook: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does care from Willowbrook cost?
- Willowbrook's prices aren't on our site yet. Residential care home typically costs £1,125 a week (average 2026 self-funder fees in East Midlands). Get the quote in writing, including any extra charges.
- Who runs Willowbrook?
- The registered provider is Voyage 1 Limited, according to CQC.
- How big is Willowbrook?
- CQC registers Willowbrook for 6 residents; ask about vacancies, room sizes and en-suite bathrooms.
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In Leicester
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.