Care home · Crowborough
Windlesham Manor
Illustrative photo, not of Windlesham Manor- Address
- Hurtis Hill, Crowborough, TN6 3AA
- Run by
- Windlesham Services Limited
- Service
- Residential care home
- Beds
- 40 (registered with CQC)
- Registered with CQC
- February 2015 (11 years)
- Registered manager
- Peter Karl Joakim Granstrom
- Company check
- Active, trading since 2010 (15 years), accounts up to date (Companies House 07478301)
- Last CQC check
- 1 Apr 2026
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-1868779472
The service in brief
Windlesham Manor is a CQC-registered residential care home in Crowborough, run by Windlesham Services Limited. Its CQC registration covers older people, including people living with dementia.
At its most recent rating, CQC judged it Good overall (April 2026). It is one of 11 CQC-registered care homes in and around Crowborough; 8 of those are rated Good or Outstanding.
Windlesham Manor over the years
Registered in February 2015, it has 11 years on the CQC register.
CQC has published 4 overall ratings for it (2017–2026), starting at Requires improvement and improving to Good.
There are 3 CQC reports on file for this address; the newest is from 26 May 2021.
Key points from CQC's visit
- Support was provided to people with a wide range of needs including those living with dementia, Parkinson’s disease and diabetes.
- At the time of inspection there were 31 people living at the home.
- The home is a large, detached property located in a rural location.
- Those who were able to, said they were happy living there and felt safe.
Inspected 15 April 2021; report published 26 May 2021; supporting 31 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Likely fees
We estimate Windlesham Manor at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Ask what notice is given before a fee increase and what triggers one.
With savings below £23,250, East Sussex Council may contribute once it has carried out a free needs assessment.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Windlesham Manor scores 75%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 79%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation4 · Exceptional
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 22 December 2025, published 1 April 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
How its rating has changed
- Feb 2017
- Oct 2017
- May 2021
- Apr 2026
- Today Rated in the last 12 months
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 26 May 2021
- CQC inspection report 27 October 2017
- CQC inspection report 10 February 2017
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 27 January 2026 by Wealden. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Windlesham Manor Residential Hotel"). Open Government Licence.
The neighbourhood
- Ward
- Crowborough South West
- Parliamentary constituency
- Sussex Weald
- Local NHS (ICB)
- NHS Surrey and Sussex Integrated Care Board
- Urban or rural
- Urban, further from a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Care homes in TN6 (10)
Open the full map · Directions · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence.
Around Crowborough
There are 10 other care homes within 3 miles, 7 of them rated Good or Outstanding; the nearest is Woodlands, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: dementia (8 of the nearest 25).
1 of the 22 nearest rated care homes has a more recent rating than this one.
It sits in Crowborough South West ward, classed by ONS as urban (further from a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
The ratings in context
All five areas CQC looks at are rated Good for Windlesham Manor: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 182 of the 274 other care homes in East Sussex that CQC has rated.
Under CQC's newer scoring, its strongest area is Well-led at 79% and its lowest is Safe at 72%, averaging 75% overall.
Needs it is registered to meet
Registration details from CQC.
How CQC rated each area
- Safe72% score240 of 275 in East Sussex
- Effective75% score261 of 275 in East Sussex
- Caring75% score266 of 275 in East Sussex
- Responsive75% score252 of 275 in East Sussex
- Well-led79% score183 of 275 in East Sussex
Source: CQC, published 1 April 2026. Under each rating: how many care homes in East Sussex share it.
The company behind Windlesham Manor
Windlesham Manor is run by Windlesham Services Limited (company 07478301), incorporated in 2010, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Family reviews
There are no reviews of Windlesham Manor yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Windlesham Manor against its area
- Rated Good. Across East Sussex, 84% of the 275 rated care homes are Good or Outstanding and 5 are Outstanding.
- Its rating (April 2026) is more recent than 85% of care home ratings in East Sussex.
- With 40 beds it is larger than 70% of care homes in East Sussex, where the typical home has 24.
- Registered with CQC in 2015: it has been registered longer than 40% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in East Sussex lists 3.
Comparison set: every registered care home in East Sussex, CQC data for Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Crowborough
- St AnthonySep 2025
Windlesham Manor questions answered
- Can Windlesham Manor care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Windlesham Manor's CQC rating?
- 1 April 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- What is Windlesham Manor's address?
- It is at Hurtis Hill, Crowborough, TN6 3AA.
- Is Windlesham Manor a registered provider?
- It is. The CQC register records Windlesham Manor as a care home, location ID 1-1868779472 and was rated Good overall in April 2026.
- What services is Windlesham Manor registered for?
- CQC lists Windlesham Manor under: residential homes. Check which of these it is actively providing now.
- What are Windlesham Manor's fees?
- Windlesham Manor's prices aren't on our site yet. Residential care home typically costs £1,450 a week (average 2026 self-funder fees in South East). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Windlesham Manor rated for safety and leadership?
- CQC rates five key questions. For Windlesham Manor: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How big is Windlesham Manor?
- Windlesham Manor has 40 registered places. Ask how many are free now and which rooms have en-suites.
- Who runs Windlesham Manor?
- CQC lists Windlesham Services Limited as the provider responsible for Windlesham Manor.
Care homes in neighbouring towns
In East Sussex
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.