Specialist care · York
Dementia care in York: providers and support
In York, 32 agencies and 26 homes have told CQC they work with people living with dementia. See which score highest, what City of York Council offers, and where else to find advice.
From the regulator's register of specialisms · Last updated 19 October 2026
The short version
- 32 home care agencies; 92% of those rated are Good or Outstanding.
- 26 care homes; 86% of those rated are Good or Outstanding; nursing at 10 of them.
- Council assessment line: 01904 555111 (City of York Council).
- Helpline: 0333 150 3456, Alzheimer's Society Dementia Support Line.
To cite: "Dementia care in York: providers and support" (Oct 2026), thecarepanel.co.uk.
Home care agencies for people living with dementia
Sorted by grade, with recent reports ahead.
- Radfield Home Care York & Rural
- Alcedo Care York and East Riding
- Heritage Healthcare York
- The Oaks
- Human Support Group Limited - York
- New York Care Limited t/a Home Instead Senior Care
- York Branch
- Able Carers (York & Harrogate)
- Age UK York
- Avalon York Services
In each town
- York 30
- Dunnington 13
- Strensall 13
Residential and nursing homes
Sorted by grade, with recent reports ahead.
- Chocolate Works Care Village
- Chocolate Works Care Village
- Riverside Care Complex
- The Oaks
- Apple Tree Care Home
- Ouse View Care Home
- Rawcliffe Manor
- South Park Care Home
- Amarna House Care Home
- Birchlands Care Home
In each town
- York 16
Help outside the council
National advice: Alzheimer's Society Dementia Support Line, 0333 150 3456. Nearby help for carers: York Carers Centre.
Dementia care in York: the figures
Across England 79% of home care agencies register to support people living with dementia. In York it is 32 of 44, or 73%. Of the 24 specialist home care agencies with a rating, 92% are Good or Outstanding, compared with 91% of all rated home care agencies in York and 88% of specialist home care agencies across England. Ratings at the ends of the scale: 1 Outstanding, 2 Requires improvement or Inadequate.
8 are still waiting for a first rating. The largest operator among them is The Wilf Ward Family Trust, with 2. 26 of the 42 care homes in York (62%) are registered to support people living with dementia; across England the share is 57%.
Specialist care homes in York score 86% Good or Outstanding (21 rated). The figure is 86% for the area as a whole and 80% for England's specialist care homes. Of the specialist homes, 10 offer nursing care. That is 1,615 beds in total. Among them, 3 are rated below Good and 1 Outstanding.
CQC has not yet rated 5 of them. Barchester Healthcare Homes Limited has more of the specialist care homes than any other company: 2.
Figures from the CQC register as of Oct 2026.
What to check before you choose
- A listed specialism is self-declared and does not prove experience.
- Ask about clients with similar needs and the training staff get.
- Check continuity (a small regular team) and how upset or refusals are handled.
- Read the full report, not only the grade.
Questions worth adding:
- What do you do when someone is distressed, or wants to leave?
- How do you avoid using medication to manage behaviour?
- How do you get to know the person (life story, routines, likes and dislikes)?
Getting help from City of York Council
- Assessment: at no cost, whatever your savings, measured against national eligibility rules. The assessment in York, step by step.
- Council funding can be taken as a direct payment, letting you pick a provider with the right experience.
- Attendance Allowance has no means test. How care is paid for in York.
Frequently asked
How much choice is there for dementia care in York?
As of Oct 2026: 32 agencies, 26 homes. Good or Outstanding: 92% of agencies with a rating, 86% of homes with one.
Does City of York Council fund dementia care?
It may. Start with a free care needs assessment. If needs are eligible, the council contributes after a financial assessment; with savings under £23,250 it pays some or all of the cost.
Who else can help?
Ring 0333 150 3456 for the Alzheimer's Society Dementia Support Line.
What are the first steps after a diagnosis of dementia?
Families often fail to claim Attendance Allowance after a diagnosis, even though means play no part (it is for people over State Pension age). Beyond that, the GP can refer you to the local memory clinic, and the council will assess needs when day-to-day life gets harder.
Also in York
Source for provider details: CQC, Oct 2026 (Open Government Licence v3.0). The Care Panel is a comparison site, not a care company.