Home care agency · York
York Branch
Illustrative photo, not of York Branch- Address
- Suite 1, Utilities House, Outgang Lane, Osbaldwick, York, YO19 5UP
- Run by
- Ebor Home Care Ltd
- Service
- Home care agency
- Registered with CQC
- February 2021 (5 years)
- Registered manager
- Emma Louise Mccue
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12520411)
- Last CQC check
- 23 Aug 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Personal care
Read the full CQC inspection report · CQC location ID 1-10273336350
About this agency
Registered with CQC as a home care agency, York Branch is based in York, run by Ebor Home Care Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (August 2022). It is one of 15 CQC-registered home care agencies that have an office within 7 miles of Dunnington; 8 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for York Branch: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 23 of the 33 other agencies in York that CQC has rated.
What CQC's inspectors reported
- People felt safe and received person centred care from trained staff who knew them well.
- People told us staff respected their right to privacy and felt they were able to live independently due to the support staff provided.
- People were protected from the risk of harm and had individual risk assessments and care plans in place.
- The registered manager and provider carried out checks to monitor, review and improve the safety and quality of the service.
Inspected 29 June 2022; report published 23 August 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
How its rating has changed
- Aug 2022
- Today Rating 4 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 23 August 2022
Area and map
- Ward
- Osbaldwick & Derwent
- Council
- City of York Council · paying for care
- Parliamentary constituency
- York Outer
- Local NHS (ICB)
- NHS Humber and North Yorkshire Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
See the wider area · Plan a journey · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Who runs it
York Branch is run by Ebor Home Care Ltd (company 12520411), incorporated in 2020.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Who it can help
Registration details from CQC.
Likely fees
We estimate visits from York Branch at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), York Council may pay part of the cost after a free care needs assessment.
Around York
There are 10 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is York PA and Student Support Limited, 1.1 miles away.
6 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Osbaldwick & Derwent ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
CQC ratings, area by area
- Safe30 of 34 in York
- Effective30 of 34 in York
- Caring29 of 34 in York
- Responsive32 of 34 in York
- Well-led24 of 34 in York
CQC key question ratings, published 23 August 2022. Under each rating: how many agencies in York share it.
York Branch over the years
York Branch has been registered with CQC since February 2021, about 5 years.
There is a single overall rating on record, Good (August 2022).
4 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Family reviews
There are no reviews of York Branch yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across York, 91% of the 33 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2022) is more recent than 58% of agency ratings in York.
- Registered with CQC in 2021: it has been registered longer than 36% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in York lists 6.
Compared with every CQC-registered home care agency in York. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Recently rated home care agencies near York
- Alcedo Care York and East RidingJul 2026 · 3.0 miles
- The OaksJan 2025 · 4.5 miles
Frequently asked about York Branch
- How much does York Branch charge?
- We don't have published prices from York Branch yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How did York Branch score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What services is York Branch registered for?
- Registration for York Branch covers: homecare agencies. Check which of these it offers today.
- Who runs York Branch?
- The registered provider is Ebor Home Care Ltd, according to CQC.
- Does York Branch support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was York Branch last inspected?
- 23 August 2022 is when the current rating was published, 4 years ago. Check what has changed since, such as the manager or staffing.
- Where is York Branch based?
- The agency works from Suite 1, Utilities House, Outgang Lane, Osbaldwick, York, YO19 5UP; ask which postcodes its carers cover.
- Is York Branch a registered provider?
- York Branch is on the CQC register as a home care agency (ID 1-10273336350) and was rated Good overall in August 2022.
Agencies in neighbouring towns
In York
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.