Home care agency · Exeter
31-32, Southernhay East
Illustrative photo, not of 31-32, Southernhay East- Address
- 31-32, Southernhay East, Exeter, EX1 1NS
- Run by
- Domlyn Ltd
- Service
- Home care agency, Supported living
- Registered with CQC
- July 2024 (2 years)
- Registered manager
- Edeline Sadomba
- Company check
- Active, trading since 2022 (4 years), accounts up to date (Companies House 14305506)
- Last CQC check
- 2 May 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
Full report at cqc.org.uk · CQC location ID 1-19679225445
About this agency
31-32, Southernhay East in Exeter is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Domlyn Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities and mental health conditions among its specialisms.
CQC rated it Good overall (May 2025). It is one of 33 CQC-registered home care agencies that have an office within 7 miles of Exeter; 12 of those are rated Good or Outstanding.
How long it has been running
31-32, Southernhay East has been registered with CQC since July 2024, about 2 years.
So far CQC has published one overall rating: Good, in May 2025.
Who runs it
31-32, Southernhay East is run by Domlyn Ltd (company 14305506), incorporated in 2022, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
What it may cost
We estimate visits from 31-32, Southernhay East at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Devon Council can help with costs for people with savings under £23,250, starting with a free assessment.
Who it can help
As listed with the regulator.
How CQC rated each area
- Safe75% score107 of 120 in Devon
- Effective75% score108 of 120 in Devon
- Caring75% score94 of 120 in Devon
- Responsive75% score106 of 120 in Devon
- Well-led50% score
Source: CQC, published 2 May 2025. Under each rating: how many agencies in Devon share it.
The local picture
There are 21 other agencies within 3 miles, 10 of them rated Good or Outstanding; the nearest is Oak Homecare, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (6 of the nearest 25).
6 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in St David's ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 50%, averaging 70% overall.
Key points from CQC's visit
- At this assessment we spent time with 2 people using the service and spoke with 13 people and 5 relatives on the telephone.
- We received feedback from 12 staff members and 5 external health professionals working with the service, to help us assess and understand how people’s care needs were being met.
- At this assessment, we rated this service as Good.
- People and relatives’ comments included, “The carers are very understanding and do their job well and are very caring and always very kind to [person’s name] and he gets on well with them.
Supporting 89 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
How the scores break down
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, 31-32, Southernhay East scores 70%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 50%
- Shared direction and culture2 · Some shortfalls
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation2 · Some shortfalls
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 10 September 2024, published 2 May 2025, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Area and map
- Ward
- St David's
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- Exeter
- NHS area (integrated care board)
- NHS Devon Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in EX1 (6)
Larger map · Plan a journey · OpenStreetMap (ODbL)
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where 31-32, Southernhay East stands locally
- Rated Good. Across Devon, 92% of the 120 rated home care agencies are Good or Outstanding and 14 are Outstanding.
- Its rating (May 2025) is more recent than 83% of agency ratings in Devon.
- Registered with CQC in 2024: it has been registered longer than 9% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Devon lists 5.
Based on the CQC register for Devon as at Oct 2026.
Closest alternatives
Guides for families
Recently rated home care agencies near Exeter
- Bluebird Care Exeter & TeignbridgeAug 2026 · 1.8 miles
- Right at Home Exeter & ExmouthFeb 2026 · 1.5 miles
- Helping Hands ExeterOct 2026 · 1.5 miles
31-32, Southernhay East questions answered
- Who is the registered provider for 31-32, Southernhay East?
- CQC lists Domlyn Ltd as the provider responsible for 31-32, Southernhay East.
- What kind of care can 31-32, Southernhay East offer?
- Registration for 31-32, Southernhay East covers: homecare agencies, supported living. Check which of these it offers today.
- How did 31-32, Southernhay East score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires Improvement. Safe and Well-led are the sections most worth your time.
- How much does 31-32, Southernhay East charge?
- We don't have published prices from 31-32, Southernhay East yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is 31-32, Southernhay East a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-19679225445 and was rated Good overall in May 2025.
- What is 31-32, Southernhay East's address?
- Its office is at 31-32, Southernhay East, Exeter, EX1 1NS. Carers travel to people's homes, so check it covers your street.
- When did CQC last rate 31-32, Southernhay East?
- Its current CQC rating dates from 2 May 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is 31-32, Southernhay East registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.