Home care agency · Luton

Abigail Court (Domicillary Care)

Rated Good by CQC Rating published 22 December 2023 Rating 2 years old
A carer bringing tea to an older woman at home Illustrative photo, not of Abigail Court (Domicillary Care)
Address
Flat 64, Abigail Court, Abigail Close, Luton, LU3 1ND
Run by
Luton Borough Council (5 services)
Type of provider
Council-run
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
January 2011 (15 years)
Registered manager
*
Last CQC check
22 Dec 2023
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Licensed by CQC for: Personal care

More in Luton: Home care in Luton (102) · Best rated home care agencies in Luton · Dementia care at home in Luton · Elderly care at home in Luton · Physical disability care at home in Luton · Live-in care in Luton

Open CQC's full report · CQC location ID 1-142588772

Introducing Abigail Court (Domicillary Care)

Abigail Court (Domicillary Care) in Luton is registered with the Care Quality Commission as a home care agency, run by Luton Borough Council. The service is registered to support older people and lists dementia, physical disabilities and sight or hearing loss among its specialisms.

CQC rated it Good overall (December 2023). It is one of 102 CQC-registered home care agencies that have an office within 7 miles of Luton; 37 of those are rated Good or Outstanding.

What the ratings tell you

All five areas CQC looks at are rated Good for Abigail Court (Domicillary Care): no single area stands out above or below the rest.

For leadership (Well-led), it shares its Good rating with 16 of the 38 other agencies in Luton that CQC has rated.

Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Responsive at 75%, averaging 75% overall.

What inspectors found

  • Abigail Court (Domiciliary care) provides care and support to people living in specialist 'extra care' housing.
  • The service provides support to older people, people living with dementia and people with a physical disability living in their own flats.
  • People told us they felt safe, knew staff well and felt confident to raise any concerns.

Inspected 7 February 2018; report published 25 April 2018. Taken from CQC's own findings (Open Government Licence). Read the full report.

Track record

CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.

CQC has published 3 overall ratings for it (2016–2023), starting at Good and staying Good every time.

Reports on record: 4, with the most recent dated 25 April 2018.

Costs to expect

We estimate visits from Abigail Court (Domicillary Care) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

For live-in care, expect around £1,450–£1,770 a week in this region.

With savings below £23,250, Luton Council may contribute once it has carried out a free needs assessment.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Advance Bedfordshire and Berkshire, under 0.5 miles away.

4 of the 14 nearest rated agencies have a more recent rating than this one.

It sits in Biscot ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.

Ownership and company checks

Luton Borough Council runs 5 CQC-registered services; 4 of the 5 with a rating are Good or Outstanding (80%), against 87% for the same mix of services across England.

All 5 are in Luton, so it is a local operator rather than a national chain.

Percentage scores by area

Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Abigail Court (Domicillary Care) scores 75%.

Safe Good 75%
  • Learning culture3 · Good
  • Safe systems, pathways and transitions3 · Good
  • Safeguarding3 · Good
  • Involving people to manage risks3 · Good
  • Safe environments3 · Good
  • Safe and effective staffing3 · Good
  • Infection prevention and control3 · Good
  • Medicines optimisation3 · Good
Effective Good 75%
  • Assessing needs3 · Good
  • Delivering evidence-based care and treatment3 · Good
  • How staff, teams and services work together3 · Good
  • Supporting people to live healthier lives3 · Good
  • Monitoring and improving outcomes3 · Good
  • Consent to care and treatment3 · Good
Caring Good 75%
  • Kindness, compassion and dignity3 · Good
  • Treating people as individuals3 · Good
  • Independence, choice and control3 · Good
  • Responding to people’s immediate needs3 · Good
  • Workforce wellbeing and enablement3 · Good
Responsive Good 75%
  • Person-centred Care3 · Good
  • Care provision, Integration and continuity3 · Good
  • Providing Information3 · Good
  • Listening to and involving people3 · Good
  • Equity in access3 · Good
  • Equity in experiences and outcomes3 · Good
  • Planning for the future3 · Good
Well-led Good 75%
  • Shared direction and culture3 · Good
  • Capable, compassionate and inclusive leaders3 · Good
  • Freedom to speak up3 · Good
  • Workforce equality, diversity and inclusion3 · Good
  • Governance, management and sustainability3 · Good
  • Partnerships and communities3 · Good
  • Learning, improvement and innovation3 · Good

Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 30 November 2023, published 22 December 2023, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.

Past CQC ratings

  1. Feb 2016 Good
  2. Apr 2018 Good
  3. Dec 2023 Good
  4. Today Rating 2 years old

CQC rating timeline for this address.

Published inspection reports

Area and map

Ward
Biscot
Parliamentary constituency
Luton South and South Bedfordshire
Integrated care board
NHS Central East Integrated Care Board
Urban or rural
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 50% most deprived areas in England
Postcode district
Home care in LU3 (10)

Open the full map · Route planner · Map © OpenStreetMap contributors

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.

Safe, effective, caring, responsive, well-led

  • SafeGood75% score22 of 39 in Luton
  • EffectiveGood75% score31 of 39 in Luton
  • CaringGood75% score36 of 39 in Luton
  • ResponsiveGood75% score35 of 39 in Luton
  • Well-ledGood75% score17 of 39 in Luton

Source: CQC, published 22 December 2023. Under each rating: how many agencies in Luton share it.

Specialisms

Registration details from CQC.

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Abigail Court (Domicillary Care) against its area

  • Rated Good. Across Luton, 58% of the 38 rated home care agencies are Good or Outstanding and 0 are Outstanding.
  • Its rating (December 2023) is more recent than 77% of agency ratings in Luton.
  • Registered with CQC in 2011: it has been registered longer than 94% of home care agencies in the area.
  • It lists 4 specialisms with CQC; the typical agency in Luton lists 5.

Benchmarked against all CQC-registered home care agencies in Luton (Oct 2026).

Closest alternatives

Guides for families

Newer ratings near Luton

Quick answers about Abigail Court (Domicillary Care)

Who is the registered provider for Abigail Court (Domicillary Care)?
On CQC's register the provider is Luton Borough Council.
What type of care does Abigail Court (Domicillary Care) provide?
Abigail Court (Domicillary Care) is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
Is Abigail Court (Domicillary Care) rated well for safety?
CQC rates five key questions. For Abigail Court (Domicillary Care): Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
How much does care from Abigail Court (Domicillary Care) cost?
No fee list from Abigail Court (Domicillary Care) has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Is Abigail Court (Domicillary Care) registered with CQC?
It is. The CQC register records Abigail Court (Domicillary Care) as a home care agency, location ID 1-142588772 and was rated Good overall in December 2023.
Where is Abigail Court (Domicillary Care) based?
Flat 64, Abigail Court, Abigail Close, Luton, LU3 1ND. That is the office; visits happen in your own home, so confirm your area is covered.
When did CQC last rate Abigail Court (Domicillary Care)?
Its current CQC rating dates from 22 December 2023, 2 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Is Abigail Court (Domicillary Care) registered for dementia care?
Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?

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