Home care agency · Loughborough
Action Deafness
Illustrative photo, not of Action Deafness- Address
- Advanced Technology and Innovation Centre, 5 Oakwood Drive, Loughborough, LE11 3QF
- Run by
- Action Deafness
- Type of provider
- Charity (registered charity 1163758)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- March 2016 (10 years)
- Registered manager
- Sandra Dawn Spencer Michelle Victoria Hunter
- Company check
- Active, trading since 2008 (18 years), accounts up to date (Companies House 06706042)
- Last CQC check
- 31 May 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Loughborough: Home care in Loughborough (32) · Best rated home care agencies in Loughborough · Elderly care at home in Loughborough · Sensory impairment care at home in Loughborough · Care for adults under 65 at home in Loughborough · Live-in care in Loughborough
Open CQC's full report · CQC location ID 1-2416079978
Action Deafness at a glance
Registered with CQC as a home care agency, Action Deafness is based in Loughborough. It supports adults of all ages, with registered specialisms in sight or hearing loss.
Its latest CQC rating is Good overall (May 2019). Safe was rated Requires improvement. It is one of 32 CQC-registered home care agencies that have an office within 7 miles of Loughborough; 20 of those are rated Good or Outstanding.
Each area CQC checks
- Safe21 of 119 in Leicestershire
- Effective96 of 118 in Leicestershire
- Caring100 of 118 in Leicestershire
- Responsive97 of 118 in Leicestershire
- Well-led79 of 119 in Leicestershire
CQC key question ratings, published 31 May 2019. Under each rating: how many agencies in Leicestershire share it.
How its rating has changed
- Dec 2017
- May 2019
- Today Rating 7 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 31 May 2019
- CQC inspection report 28 December 2017
Location and local area
- Ward
- Loughborough Ashby
- Parliamentary constituency
- Loughborough
- Integrated care board
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in LE11 (18)
Bigger map · How to get there · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
The ratings in context
Area by area, Safe is rated below Good; 4 other areas are Good.
Across Leicestershire, 21 of 119 rated agencies are Requires improvement for Safe (18%).
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
Budgeting for this agency
We estimate visits from Action Deafness at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Leicestershire Council for a free care needs assessment.
The company behind Action Deafness
Action Deafness is run by Action Deafness (company 06706042), incorporated in 2008, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 9 active directors and there is no insolvency history.
How it fits locally
There are 19 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is A&J Assisted Living T/A Radfield Home Care Loughborough, Charnwood & Melton Mowbray, 1.2 miles away.
14 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Loughborough Ashby ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
From the latest CQC inspection
- About the service: Action Deafness is a charity which provides a range of specialist services, including care and support, to people who are deaf or hard of hearing.
- Action Deafness works in partnership with another specialist agency in Cambridgeshire to provide care and support to people in their own homes in Cambridgeshire.
- All eight people and staff supporting them were deaf and communicated using British Sign Language.
- People's experience of using this service: People received safe care.
Inspected 10 April 2019; report published 31 May 2019. From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
Action Deafness has been registered with CQC since March 2016, about 10 years.
CQC has published 2 overall ratings for it (2017–2019), starting at Requires improvement and improving to Good.
7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
The CQC website holds 2 reports for it, the latest from 31 May 2019.
Family reviews
No family has reviewed Action Deafness on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across Leicestershire, 84% of the 112 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (May 2019) is more recent than 7% of agency ratings in Leicestershire.
- Registered with CQC in 2016: it has been registered longer than 72% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Leicestershire lists 6.
- Areas CQC rated below Good: Safe (19% of home care agencies in Leicestershire are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Leicestershire (Oct 2026).
Other agencies close by
Guides for families
Similar home care agencies near Loughborough, rated recently
- A&J Assisted Living T/A Radfield Home Care Loughborough, Charnwood & Melton MowbrayMar 2026 · under 0.5 miles
- Absolute Care Agency (EM) Limited - QuornMar 2026 · 2.9 miles
Questions about Action Deafness
- What services is Action Deafness registered for?
- Action Deafness is registered for homecare agencies. Ask which of these it provides at the moment.
- What are Action Deafness's fees?
- Action Deafness's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What is Action Deafness's address?
- Its office is at Advanced Technology and Innovation Centre, 5 Oakwood Drive, Loughborough, LE11 3QF. Carers travel to people's homes, so check it covers your street.
- How did Action Deafness score on each CQC key question?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- Can Action Deafness care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- Is Action Deafness registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-2416079978 and was rated Good overall in May 2019.
- How recent is Action Deafness's CQC rating?
- The rating now shown was published on 31 May 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
More home care agencies nearby
In Leicestershire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.